JAYSON SIERRA

Every moment of this purchase what absolutely gut wrenching. The dealership had so many opportunities to improve my experience and pushed me to the side every time. Considering I still spent almost 5 wrenching. The dealership had so many opportunities to improve my experience and pushed me to the side every time. Considering I still spent almost 5000 dollars out of pocket to get into a car I didn’t even want, you’d think they’d at LEAST try to be courteous and respectful. Both of the vehicles I got from them broke down within 48 hours of purchase. I sat for 8+ hours BOTH times I was there with no indication of progress on my deal, or progress on fixing the SECOND car I got from them. I will not EVER recommend this dealership to ANYONE. The amount of business Elder Ford could have received from a client like me, with such heavy roots in Tampa, just thrown to the side because they treated me like a problem instead of treating like I was spending a SUBSTANTIAL amount of money. ALSO, for my first purchase, there was a hidden fee of over 3000 dollars for a “maintenance package” that I was never informed about, and instead of taking credibility for the mistake an employee made, they just told me the guy who did my financing was fired. Absolutely disgusting shady financing techniques used by these people. When I asked questions about how my money was being spent, or why I was unable to get approved for certain vehicles, I was told “I don’t know” A CONCERNING AMOUNT OF TIMES. How do so many people handle so much money, yet still have no answers? I would ask to speak to a manager, a sales associate would come to me and hour later and explain the manager was busy. I spent an entire day at the dealership waiting to see a manager. I find it deplorable that these people are allowed to take your money, leave you out to dry, and never held accountable for their actions. Can’t even answer simple questions. Left a terrible taste in my mouth. Would rather die before returning to Elder Ford. More

by Johnathon Couch Verified Customer Verified Customer

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They were just wonderful in finding the perfect vehicle for us! Our dealer, I believe Joshua was extremely helpful! I have his name at home but am out of state! for us! Our dealer, I believe Joshua was extremely helpful! I have his name at home but am out of state! More

by flarein Verified Customer Verified Customer

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There was great communication with the online representative. When I arrived for my appointment I was greeted and a salesperson was waiting. The sales manager introduced himself and followed up w representative. When I arrived for my appointment I was greeted and a salesperson was waiting. The sales manager introduced himself and followed up with me. It was a great experience, they gave me a fair price and trade value. I dealt with Elder Ford a few years ago and it was not a good experience. They changed for the better. I would recommend you see them. More

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Great service. Was able to come in and complete the sale in a timely manner. Good working with Jayson and Zaire. Thanks. Was able to come in and complete the sale in a timely manner. Good working with Jayson and Zaire. Thanks. More

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Organic, non pushy, eager to assist with all questions and concerns The kind of experience you would want to buy another vehicle from the same sales person and dealer and concerns The kind of experience you would want to buy another vehicle from the same sales person and dealer More

by baesl Verified Customer Verified Customer

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Excellent staff. I did not even buy a Ford there, but a different make used car. Just know that all dealers slap there mandatory options there and there is a litt I did not even buy a Ford there, but a different make used car. Just know that all dealers slap there mandatory options there and there is a little room to negotiate. They even took care of a little issue post purchase. More

by Ac man Verified Customer Verified Customer

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The only thing we had an issue was the misleading website advertising. The vehicle we purchased was back on the website the next day, advertising even the VIN number of our vehicle! We complained to the webs advertising. The vehicle we purchased was back on the website the next day, advertising even the VIN number of our vehicle! We complained to the website designers with no reply from them. More

by charlottearohde Verified Customer Verified Customer

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Jayson, thanks so much for making our visits fantastic! !! He was fast and delivered exactly what we wanted! Very professional attentive to every detail. This was in and out in record time!!! He new it was !! He was fast and delivered exactly what we wanted! Very professional attentive to every detail. This was in and out in record time!!! He new it was a gift for our daughter and he went the extra mile for us making sure we were satisfied 100% I posted a few pictures of the big surprise on Christmas morning!! More

by Julchen Z Verified Customer Verified Customer

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What a pleasant experience buying from Elder Ford and working with Jayson Sierra, my Salesman. I live 3 hours from Tampa, so I started the process online. Jayson replied promptly via text to any question working with Jayson Sierra, my Salesman. I live 3 hours from Tampa, so I started the process online. Jayson replied promptly via text to any questions I had. When I arrived at the dealership, he made the process as painless as possible. There was a delay due to the truck needing an update that popped up during the test drive, so Jayson bought me lunch while they updated and detailed the truck. He even set up my phone to sync with the truck and made sure everything was working properly before I left. Some people dread going through the car buying gauntlet, but Jayson and Elder Ford made this an easy and wonderful experience for me. More

by macndan Verified Customer Verified Customer

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I filled out all the paperwork on line, arrived and signed a few papers and was on my way signed a few papers and was on my way More

by r.loyer Verified Customer Verified Customer

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