JUSTIN FIGUEROA

Sales experience good. But, after getting home, I had no owners manual, never saw that before. Second key was not provided so a new one is $400 plus. OnStar module NOT work But, after getting home, I had no owners manual, never saw that before. Second key was not provided so a new one is $400 plus. OnStar module NOT working has to be replaced. Hours spent trying to figure stuff out with no manual. 800 number Ford provided to talk to a person is out of service. BAD just BAD More

by dtracey44 Verified Customer Verified Customer

Report | Print

They do not respond to messages, do not take the buyer's needs into consideration, and they make promises they can't/wont keep. needs into consideration, and they make promises they can't/wont keep. More

by soccermom5508 Verified Customer Verified Customer

Report | Print

They were just wonderful in finding the perfect vehicle for us! Our dealer, I believe Joshua was extremely helpful! I have his name at home but am out of state! for us! Our dealer, I believe Joshua was extremely helpful! I have his name at home but am out of state! More

by flarein Verified Customer Verified Customer

Report | Print

My vehicle-buying journey here began with a lot of friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped in and turned my experience around. He connected me with Justin (a knowledgeable, professional salesman), worked with me through a difficult situation, and helped reach a fair resolution. Moreover, he has stood by his word ever since. The service department was also supportive throughout the process, specifically my advisor, Jennifer P. She provided updates, connected me with the correct level of management, and kept me in a loaner until everything was sorted out. I now have a reliable vehicle titled in my name, which is a major accomplishment and provides much-needed stability for my family. As a woman purchasing my first vehicle after a major life transition, I especially value this level of integrity in the automotive industry. Because of Kyle and Jennifer, Elder Ford has earned my trust, and I’ll be returning for future servicing and trades. I recommend them for anyone in the market or in need of servicing. More

Report | Print

Met my budget requirements no last minute hidden fees. Very upfront about everything and it was an efficient expedited process. Very upfront about everything and it was an efficient expedited process. More

by Thomastoomey66 Verified Customer Verified Customer

Report | Print

Justin and Zaire were an absolute pleasure to work with. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very professional. Elder Ford has now gotten my business for any new purchases and I will definately recommend them to others! It was hassle free, smooth going and was all in all quick proces and easy. Thank you to Zaire and Justin for being so kind, smiling, laughing and making the whole process of buying a vehicle a pleasure. You two really deserve an award! More

by DMOWEN7573 Verified Customer Verified Customer

Report | Print

Horrible communication would not be returning due to my experience. It started off great. Please be careful if you do decide to purchase here experience. It started off great. Please be careful if you do decide to purchase here More

by ChuckM20 Verified Customer Verified Customer

Report | Print

I will never go back to this dealership. The finance person and sales manager were very unethical and changed the price of the vehicle on the documents they tried to get me to sign. Had I no The finance person and sales manager were very unethical and changed the price of the vehicle on the documents they tried to get me to sign. Had I not caught the increase, I would have financed $6,000 more than I had agreed to. Worst car experience I have ever had. More

by CONTNDER49 Verified Customer Verified Customer

Report | Print

The Service department is great, Sales is not. The Salesman never delivered on the promises made when I bought the Ranger. After several attempts, to get the Dash Cam that was promised, I finally The Salesman never delivered on the promises made when I bought the Ranger. After several attempts, to get the Dash Cam that was promised, I finally gave up. Apparently Anthony Serrano no longer works for the company. More

by RICK.BILLO Verified Customer Verified Customer

Report | Print

I've called three times with no call back. It's been three weeks since I signed the papers. I still don't have the papers. They said they were emailing to me. Nobody will call me back. I have It's been three weeks since I signed the papers. I still don't have the papers. They said they were emailing to me. Nobody will call me back. I have a warranty issue. I need to get taken care of. Talk to my sales guy he said he'd call me back. He never called me back. Left a message with Finance who was in the middle of the deal promised they'd have just called me back. He hasn't called me back. I would like a phone call back to discuss some issues I have with my new purchase. More

by scfd727 Verified Customer Verified Customer

Report | Print