Kyle Clos

Everyone was courteous to me and my wife that’s why we bought the car bought the car More

by sygma1@ Verified Customer Verified Customer

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Every moment of this purchase what absolutely gut wrenching. The dealership had so many opportunities to improve my experience and pushed me to the side every time. Considering I still spent almost 5 wrenching. The dealership had so many opportunities to improve my experience and pushed me to the side every time. Considering I still spent almost 5000 dollars out of pocket to get into a car I didn’t even want, you’d think they’d at LEAST try to be courteous and respectful. Both of the vehicles I got from them broke down within 48 hours of purchase. I sat for 8+ hours BOTH times I was there with no indication of progress on my deal, or progress on fixing the SECOND car I got from them. I will not EVER recommend this dealership to ANYONE. The amount of business Elder Ford could have received from a client like me, with such heavy roots in Tampa, just thrown to the side because they treated me like a problem instead of treating like I was spending a SUBSTANTIAL amount of money. ALSO, for my first purchase, there was a hidden fee of over 3000 dollars for a “maintenance package” that I was never informed about, and instead of taking credibility for the mistake an employee made, they just told me the guy who did my financing was fired. Absolutely disgusting shady financing techniques used by these people. When I asked questions about how my money was being spent, or why I was unable to get approved for certain vehicles, I was told “I don’t know” A CONCERNING AMOUNT OF TIMES. How do so many people handle so much money, yet still have no answers? I would ask to speak to a manager, a sales associate would come to me and hour later and explain the manager was busy. I spent an entire day at the dealership waiting to see a manager. I find it deplorable that these people are allowed to take your money, leave you out to dry, and never held accountable for their actions. Can’t even answer simple questions. Left a terrible taste in my mouth. Would rather die before returning to Elder Ford. More

by Johnathon Couch Verified Customer Verified Customer

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My vehicle-buying journey here began with a lot of friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped in and turned my experience around. He connected me with Justin (a knowledgeable, professional salesman), worked with me through a difficult situation, and helped reach a fair resolution. Moreover, he has stood by his word ever since. The service department was also supportive throughout the process, specifically my advisor, Jennifer P. She provided updates, connected me with the correct level of management, and kept me in a loaner until everything was sorted out. I now have a reliable vehicle titled in my name, which is a major accomplishment and provides much-needed stability for my family. As a woman purchasing my first vehicle after a major life transition, I especially value this level of integrity in the automotive industry. Because of Kyle and Jennifer, Elder Ford has earned my trust, and I’ll be returning for future servicing and trades. I recommend them for anyone in the market or in need of servicing. More

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Justin and Zaire were an absolute pleasure to work with. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very professional. Elder Ford has now gotten my business for any new purchases and I will definately recommend them to others! It was hassle free, smooth going and was all in all quick proces and easy. Thank you to Zaire and Justin for being so kind, smiling, laughing and making the whole process of buying a vehicle a pleasure. You two really deserve an award! More

by DMOWEN7573 Verified Customer Verified Customer

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I keep going back to Elder Ford because they always take care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . More

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Wonderful service, easy to deal with via email and phone. Great communication would buy here again Great communication would buy here again More

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Every experience I’ve had at Elder Ford of Tampa has been a quick and exceptional! a quick and exceptional! More

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Will never buy another vehicle from your dealership. Horrible service. Should have walked out but I didn't. Wandered around the lot for 15 minutes, no sales associate. Multiple people standing around no Horrible service. Should have walked out but I didn't. Wandered around the lot for 15 minutes, no sales associate. Multiple people standing around not interested in the fact that my wife and I were actively looking at one of the most expensive trucks right by the front door. Had to go inside and ask the receptionist to see a sales person, and had to wait another 10 minutes. If you didn't have the exact spec truck I wanted to buy and looked for all over the state I would have left. You do your customers a disservice by adding all the "extras" onto a vehicle and not advertising it. The PPF is absolute garbage and I've already removed it from the front of the truck I purchased. It was so horribly installed a blindfolded toddler could have done a better job. The PPF on the screen and behind the door handles is trash too. I work outside in the agriculture industry and I have never scratched any touch screen on the five F250s I have owned in the last 12 years. The "door protector" PPF isn't even on the part of the door that would hit an object next to it! What purpose does it serve, other than looking like crap and showing dirt lines along the edge of the white paint on the doors. A $103,000 truck and you use pre cut pieces that the tech can't even align or put in the right place is comical. The bed liner you put in your trucks is awful. I've had multiple F-250s with the factory spray in liner and it was great. The liner you installed is slicker than the factory paint in the bed, shows every scratch and who ever put it in sprayed it down the gooseneck holes and all over the bolts on the tailgate. I had to scrape it out of the gooseneck holes to get the ford factory ball to go in. The fact that you think a tailgate lock is a beneficial upgrade to a truck that the tailgate locks with the doors is laughable. Sales guy was nice, but spent way to long playing the "talking to the sales managers" game when we can see their desks and they were all standing around doing nothing. It's not like he had to try and sell me a certain color or package. I knew the exact truck I wanted before I walked in. xxxx I traded in the exact same truck just with a different colored interior. Finance guy put the service plan and battery plan on my contract with no price explanation, just sign here and here and here and here. It was my fault, I should have left after being there for over two hours before even seeing him. I was so tired by the time we got done waiting to see him I just didn't care, give me the truck and get me out of here. After driving over two and a half hours from home visiting multiple dealerships I just wanted to leave. Left the dealership at 8:30 at night and tire pressure light came on less than a block away. All the tires were 10-15lbs under the manufacturer spec on the door plate. Just kept driving because no way was I going back there. Also I have no clue who Zaire Jackson or the Gregory guy are. Casualties of the online review i guess. I called to head sales manager listed on your website to tell him my frustrations about thePPF on the front of my truck, this is not between me and the sales associate but the higher ups who make decisions. He couldn't even call me back and had the sales associate do it. Johnathan was a nice guy and kept telling me he had been a sales associate for ten years. But after hearing multiple times "please make sure you give me a five star review my job depends on it" it makes me less inclined too. I am in the retail/service business world as well with multiple stores, and I just ask people to leave an honest review. Begging for reviews is not the way to do it. I wasn't even going to leave a review because I didn't even want to spend the time thinking about my experience at your dealership, but I got multiple automated texts about how important the 5 star review is to your dealership. So congratulations here's my 1 star review. Dan Sills can call me More

by jtaylor52 Verified Customer Verified Customer

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All went well. Only iss was getting to finance and finding out we was put on a flex plan Only iss was getting to finance and finding out we was put on a flex plan More

by Fordtuf555@gmail.com Verified Customer Verified Customer

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Very professional staff in both sales and service. Had a few kinks with finance but worked it out. Had a few kinks with finance but worked it out. More

by SILVERMANJASON1111 Verified Customer Verified Customer

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