JONATHAN SHAFFER
JONATHAN SHAFFER at Southern Ford

JONATHAN SHAFFER | Page 3

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
104 Reviews
4.9

104 Reviews

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104 Reviews of JONATHAN SHAFFER

June 28, 2026

Dealership Rating
Employee Rating

Was having trouble with my tail gate not opening. Jonathan and his team fixed the problem and now it's working. More

by earlscott13
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jul 03, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 27, 2026

Dealership Rating
Employee Rating

Excellent a very professional Jonathan have a very good actitudes and very professional. He make you feel important and treat you with respect. More

by Rhlicha
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jul 03, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 27, 2026

Dealership Rating
Employee Rating

It was good overall. Our guy Jonathan was on the phone so it would have been nice if someone would have acknowledged us standing there while we waited. Instead I asked th More

by vattardo2
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jul 03, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 27, 2026

Dealership Rating
Employee Rating

Jonathan was courteous and answered all my questions, and kept me informed on the status of my truck. More

by Pizzabytheslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 26, 2026

Dealership Rating
Employee Rating

First service on my new Ford F 150 and it was very efficient and timely. Exceptional service! I would recommend to friends! More

by KWBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 25, 2026

Dealership Rating
Employee Rating

As always everyone is great always have smile Service us excellent I'm happy with you I go with feelings it great to come for help with my bronco Thanks Jonathan More

by CJBRICE1944Carol
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 25, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 20, 2026

Dealership Rating
Employee Rating

The service was done in a friendly and prompt way. A person in the parking lot who told me where to go was appreciated. More

by TYBRUNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 19, 2026

Dealership Rating
Employee Rating

Jonathan is always great to work with! We travel past 2 other Ford dealerships to use Southern Ford, the service department has been great! More

by Anniesears42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 18, 2026

Dealership Rating
Employee Rating

Always great service. Never had a problem with this dealership. Will continue going to this dealership. More

by jmdancingqueen
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 19, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2026

Dealership Rating
Employee Rating

Seth and Ad were very professional in getting me into the truck I wanted. They both should receive a bonus of some sort. More

by MDURAN3562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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