Very communicative.
I never felt that I was uninformed, I always felt like I knew what was going on, at least at a high level.
I never felt that I was uninformed, I always felt like I knew what was going on, at least at a high level.
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by topher_chris12358
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Mar 12, 2026 -
Platinum Chevrolet responded
We’re glad our updates kept you informed during your Chevrolet service. It’s rewarding to know you always felt in the loop. Thank you for sharing your experience.
Eric Rumsower, Service Manager
My car broke down.
Jose got me in right away. Let me know if a couple other needs. Fixed everything and kept me updated. Great service
Jose got me in right away. Let me know if a couple other needs. Fixed everything and kept me updated. Great service
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by RMDADDYSHAWN
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Feb 28, 2026 -
Platinum Chevrolet responded
Happy to hear Jose got your Volt in right away after the breakdown and kept you informed. We’re glad everything was taken care of and that you experienced great service. Thank you for the great review.
Eric Rumsower, Service Manager
Sales excellent Service dismal.
Poor communications. Had to contact Chevrolet as they didn’t address my problems. Referred to a different dealer
Poor communications. Had to contact Chevrolet as they didn’t address my problems. Referred to a different dealer
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by Dcdacapo
Feb 27, 2026 -
Platinum Chevrolet responded
We are very disappointed to hear about your experience with us. That is not at all what we're about. Please reach out to us at your convenience so that our management team can address and rectify the issues ASAP for you. Thank you, David Barnes General Manager Platinum Chevrolet dbarnes@platinum-chevy.com
Excellent Service and Communication.
They always keep in Contact with you while your Vehicle is in there Shop.
They always keep in Contact with you while your Vehicle is in there Shop.
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by SHAWN@SLFCONCRETE.COM
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2026 -
Platinum Chevrolet responded
It’s wonderful to hear our team kept you informed while your Chevrolet Camaro was in the shop. We’re glad the service and updates met your expectations. Thanks for the 5-star rating, and we look forward to helping you again.
Eric Rumsower, Service Manager
Did not explain way a radio fuse cost $750.
There was no info how many hours it took and why.
There was no info how many hours it took and why.
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by RV_SPECIALIST
Verified Customer
Verified Customer
Feb 26, 2026 -
Platinum Chevrolet responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
David Barnes, General Manager
dbarnes@platinum-chevy.com
Mar 01, 2026 -
Platinum Chevrolet responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
David Barnes, General Manager
Took Silverado in, needed a part, ordered and paid, was
told they’d call as soon as it came in. Never called, I called, “We’ll find the part and call you right back.” Crickets. I called after a week or so.
told they’d call as soon as it came in. Never called, I called, “We’ll find the part and call you right back.” Crickets. I called after a week or so. “Yes! It’s been here all along. Come on in.” I’d be embarrassed if my company ran like this. During the two+ months I waited my system was not put back together completely so it was worse after the first appointment until the last. I have ne intention of ever walking through Platinum Chevrolet’s doors in Santa Rosa again, to buy or to have service.
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by MOSTOFTHETIME2
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
Platinum Chevrolet responded
I'm very displeased to hear of your experience. If you wouldn't mind sharing some additional information with me directly, I would love the opportunity to make this up to you and find out where we need to improve to be better going forward. This is not at all what we're about. I appreciate the feedback. Sincerely, David Barne General Manager Platinum Chevrolet dbarnes@platinum-chevy.com
Good understanding of what needs to be done.
Good communication and knowledge of his job. Very nice person.
Good communication and knowledge of his job. Very nice person.
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by ALEMAN7700
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Feb 24, 2026 -
Platinum Chevrolet responded
Thank you for recognizing Jose’s clear communication and expertise on your Cadillac STS. We’re glad his friendly approach made the service process smooth. We look forward to assisting you again with any future needs.
Eric Rumsower, Service Manager
Took longer than promised, but outcome was good.
Rattle location was discovered and fixed. Need to be more realistic about time till completion
Rattle location was discovered and fixed. Need to be more realistic about time till completion
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by TEBURCH
Verified Customer
Verified Customer
Feb 20, 2026 -
Platinum Chevrolet responded
Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon!
Eric Rumsower, Service Manager
Kind, courteous, prompt service Vehicle was finished when
promised Would recommend them to friends and relatives
promised Would recommend them to friends and relatives
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by dennywjr
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Feb 17, 2026 -
Platinum Chevrolet responded
Thank you for highlighting our courteous and timely service. We’re glad your Chevrolet was ready as promised and appreciate you recommending us to friends and family. Jose and our service team look forward to welcoming you again.
Eric Rumsower, Service Manager
Friendly, courteous people.
Did great work on a car they were not familiar with. Thank you.
Did great work on a car they were not familiar with. Thank you.
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by MARILYNMASON
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2026 -
Platinum Chevrolet responded
Thank you for the opportunity and we hope to see you again for any future needs! Have a great day!
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