Did not explain way a radio fuse cost $750.
There was no info how many hours it took and why.
There was no info how many hours it took and why.
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by RV_SPECIALIST
Verified Customer
Verified Customer
Feb 26, 2026 -
Platinum Chevrolet responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
David Barnes, General Manager
dbarnes@platinum-chevy.com
Took Silverado in, needed a part, ordered and paid, was
told they’d call as soon as it came in. Never called, I called, “We’ll find the part and call you right back.” Crickets. I called after a week or so.
told they’d call as soon as it came in. Never called, I called, “We’ll find the part and call you right back.” Crickets. I called after a week or so. “Yes! It’s been here all along. Come on in.” I’d be embarrassed if my company ran like this. During the two+ months I waited my system was not put back together completely so it was worse after the first appointment until the last. I have ne intention of ever walking through Platinum Chevrolet’s doors in Santa Rosa again, to buy or to have service.
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by MOSTOFTHETIME2
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
Platinum Chevrolet responded
I'm very displeased to hear of your experience. If you wouldn't mind sharing some additional information with me directly, I would love the opportunity to make this up to you and find out where we need to improve to be better going forward. This is not at all what we're about. I appreciate the feedback. Sincerely, David Barne General Manager Platinum Chevrolet dbarnes@platinum-chevy.com
Good understanding of what needs to be done.
Good communication and knowledge of his job. Very nice person.
Good communication and knowledge of his job. Very nice person.
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by ALEMAN7700
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Feb 24, 2026 -
Platinum Chevrolet responded
Thank you for recognizing Jose’s clear communication and expertise on your Cadillac STS. We’re glad his friendly approach made the service process smooth. We look forward to assisting you again with any future needs.
Eric Rumsower, Service Manager
Took longer than promised, but outcome was good.
Rattle location was discovered and fixed. Need to be more realistic about time till completion
Rattle location was discovered and fixed. Need to be more realistic about time till completion
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by TEBURCH
Verified Customer
Verified Customer
Feb 20, 2026 -
Platinum Chevrolet responded
Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon!
Eric Rumsower, Service Manager
Kind, courteous, prompt service Vehicle was finished when
promised Would recommend them to friends and relatives
promised Would recommend them to friends and relatives
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by dennywjr
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Feb 17, 2026 -
Platinum Chevrolet responded
Thank you for highlighting our courteous and timely service. We’re glad your Chevrolet was ready as promised and appreciate you recommending us to friends and family. Jose and our service team look forward to welcoming you again.
Eric Rumsower, Service Manager
Friendly, courteous people.
Did great work on a car they were not familiar with. Thank you.
Did great work on a car they were not familiar with. Thank you.
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by MARILYNMASON
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2026 -
Platinum Chevrolet responded
Thank you for the opportunity and we hope to see you again for any future needs! Have a great day!
Jose was amazing!
Attentive, responsive and transparent Jose kept me informed every step of the way, I felt very well taken care of.
Attentive, responsive and transparent Jose kept me informed every step of the way, I felt very well taken care of.
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by PNRUSH
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Feb 17, 2026 -
Platinum Chevrolet responded
We’re thrilled Jose kept you informed and provided such transparent, attentive care during your Chevrolet Suburban service. It’s wonderful to know you felt well taken care of throughout. Thank you for trusting us with your vehicle.
Eric Rumsower, Service Manager
Very fast service.
Staff was easy To work with and knowledgeable. I would recommend them.
Staff was easy To work with and knowledgeable. I would recommend them.
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by Allie.solari24
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Feb 17, 2026 -
Platinum Chevrolet responded
Thank you for recommending us and for noting our fast knowledgeable service. Jose is pleased that the work on your Chevrolet Traverse was quick and easy. We look forward to assisting you again.
Eric Rumsower, Service Manager
Everyone at the dealership was very professional ,
knowledgeable, and polite during my visit. I will definitely be returning.
knowledgeable, and polite during my visit. I will definitely be returning.
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by kellykate141414
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2026 -
Platinum Chevrolet responded
What a pleasure to learn that Jose and the team were professional, knowledgeable, and polite during your Tahoe service. Thank you for choosing us, and we look forward to your return visit.
Eric Rumsower, Service Manager
During the negotiations of the purchase of the vehicle, I
asked specifically if there was an owner's manual in the truck. It was a 2024 Silverado 2500 and I wanted to make sure that there was an owner's manu
asked specifically if there was an owner's manual in the truck. It was a 2024 Silverado 2500 and I wanted to make sure that there was an owner's manual with a vehicle and the salesman assured me there was and upon taking possession of the vehicle I searched the vehicle for and owners manual and there was not one in there. That is my complaint. When I confronted the salesman about this complaint he said my only option was to get one online and I find this very unacceptable
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by jmertens1001
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2026 -
Platinum Chevrolet responded
Providing a positive experience is our top priority, and we're sorry that we failed here. The owner's manuals on the newer vehicle are electronic and reside inside the phone app on your phone. It's possible there was a miscommunication there, however we are trying to see if there are still any way to find printed owners manuals for the 2024 vehicle you purchased. Thank you and we will be in contact. Have a great day.
David Barnes, General Manager
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