JR Arnold | Page 10

Great Service, however Gary Lang Auto has an excellent service department. The guys are great and they are a pleasure to do business with. However, I have three suggestions: Gary Lang Auto has an excellent service department. The guys are great and they are a pleasure to do business with. However, I have three suggestions: 1. The voicemail recording in Service is abrasive; 2. Although I understand that Gary Lang Auto is either following instructions from Chevy OR they are trying to provide good customer service, the frequent calls are too much. 3. I have received several calls to bring my car(s) in to address a recall, either the day the car was in to address the recall or within 2 days after. I would suggest that whoever is making the call, take a moment to check the system before the call. Calling after the work is done makes Gary Lang Auto look disorganized. More

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A first rate operation! Dale Cado was very helpful, good sense of humor.; He was right on target with my needs and i think it was one of the better experiences I have had in Dale Cado was very helpful, good sense of humor.; He was right on target with my needs and i think it was one of the better experiences I have had in my nearly 80 years at dealerships. More

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The best service manager and parts guy around Chris at Gary Lang is the best Service Manager. He always keeps me up to date on what is going on with my car. He also greets you like an old friend Chris at Gary Lang is the best Service Manager. He always keeps me up to date on what is going on with my car. He also greets you like an old friend. I love that. If you need parts call Brian in the parts department, he is as honest as they come. I will only take my vehicle to Gary Lang, my SUV is 12 years old and they keep it going. Thanks guys. More

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Just a $ to these people I'm not much in the games. That is unless it has to do with bags, basketball or baseball even football. When you play games with me pertaining to my I'm not much in the games. That is unless it has to do with bags, basketball or baseball even football. When you play games with me pertaining to my vehicle or finances that's a problem. Telling me my labor rate is one thing, I call you out on it and then you switch the labor and raise the price of the part, that's another problem. Then I find out the problem was never fixed. You say you'll take care of it. You take care of it by not charging me for another diagnostic fee? I'm sorry, but she should've never charge me in the first place for that second diagnostic since you never diagnosed it correctly the first time. It's common sense guys. One plus one does not equal two with you guys for some reason on occasion. Then when I ask you to confirm with me that you're sure your second diagnostic will fix the problem, you tell me you're not sure but are happy to charged me over $1000 to try to figure it out? Who do you think I am? Who do you think you are? You're supposed to be professional and your kind response was far from it. You didn't do anybody a favor. More

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As Always, a Good Experience This dealership makes sure that the customer is always respected, especially women. The waiting area is clean and inviting, and the work is done in a This dealership makes sure that the customer is always respected, especially women. The waiting area is clean and inviting, and the work is done in a very timely manner. More

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service center I recently took my car in for repairs. Everyone was very helpful. The service manager was pleasant and had a good sense of humor. When I took my car i I recently took my car in for repairs. Everyone was very helpful. The service manager was pleasant and had a good sense of humor. When I took my car in they were able to look at it right away. They had my car back to me by the next day. I was very happy with the service I received. More

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Service Visit I brought my '09 Pontiac Vibe in for an oil change and two recalls. I had an appointment, they took me early. They let me know how long the reca I brought my '09 Pontiac Vibe in for an oil change and two recalls. I had an appointment, they took me early. They let me know how long the recall issues would take to resolve, and were exactly right. The cost was what I was quoted online. The waiting area has two TV's, free coffee and vending. Couldn't be more pleased. Didn't know a dealer in the area worked like this. Also, they are active in the community by donating vehicles to fire departments and hosting a multi-chamber event each summer. More

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Kia Soul 2012 maintainence I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. More

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Service review of GMAC. Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e done. More

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Recommended Service calls have been very good so far. Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the d Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the dealership and based on that, I would have given the dealership 5 stars. The reason for 4 stars only, was that there were no salespersons available or even around last Friday, July 3, when I wanted to ask some questions. Usually if I am looking around I don't want to be bothered by sales people but this time I was looking for someone, several times, and it was like a ghost town at the dealership in the showroom. More

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