JR Arnold
JR Arnold at Castle Chevrolet GMC McHenry

JR Arnold | Page 9

Service Director

Castle Chevrolet GMC McHenry

1107 State Rte 31
McHenry, IL 60050

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4.5
116 Reviews
4.5

116 Reviews

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116 Reviews of JR Arnold

October 07, 2016

Dealership Rating
Employee Rating

Best Serviice Ever When I came into service I was welcomed by Brian Housworth and J.R. with professionalism and a smile. He explained everything to me completely and I w More

by Skiing123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Housworth

Oct 19, 2016

Castle Chevrolet GMC McHenry responded

Thank you for your review, Skiing123! Thank you for visiting our service center and for your time to share your experience. We appreciate your referral! We hope you stop by and see us again as well.

August 11, 2016

Dealership Rating
Employee Rating

As usual, great service! I have NEVER had a poor service visit at Gary Lang Auto. From J.R., the director, to Brian Housworth and Dale Cado. Quick, correct and pleasantly pri More

by Gearbox5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nancy Butler, Dale Cado, Chris Scholer

Aug 12, 2016

Castle Chevrolet GMC McHenry responded

Thank you for your review, Bob Damon! We appreciate your continued patronage to our service center. Thank you for taking the time to share your great service experiences with our team. We look forward to your next visit!

June 18, 2016

Dealership Rating
Employee Rating

quick and simple Great service writer Greg knowledgeable mechanic Dave it was a great experience. No Appt. No hassle everyone around was upbeat and happy to help and a More

by harvick04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: greg service writer

Jun 21, 2016

Castle Chevrolet GMC McHenry responded

Thanks for your review, harvick04! We appreciate your time to give our team some feedback. It's great to hear that your experience in our service center was quick, simple, hassle-free, upbeat, and happy. We hope you visit us again soon!

June 09, 2016

Dealership Rating
Employee Rating

5 star Great experience, ran into an issue, however Gary Lang did everything possible to make me completely satisfied. I would recommend this dealership in t More

by Richard Pearson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Ciszon, Ryan Miller , Kayla Juni

Jun 09, 2016

Castle Chevrolet GMC McHenry responded

Thanks for your feedback, Richard! We appreciate your recommendation to visit our dealership and we're happy to hear our team was able to assist you with an issue and have you leave with a positive experience. We hope you visit us again in the future!

June 04, 2016

Dealership Rating
Employee Rating

Outstanding service! I called to make an appointment, for service, the day ahead, and JR Arnold was very helpful and pleasant. Even though there were a lot of vehicles arr More

by nleone52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Alfaro, Chris Scholer

Jun 06, 2016

Castle Chevrolet GMC McHenry responded

Thanks for the great feedback on our team, Nancy! We sincerely appreciate your time to share your experiences with Chris, JR, and Dan. Our team is thankful for the opportunities we have had to earn your business.

May 31, 2016

Dealership Rating
Employee Rating

work done on truck great service dept,dale is always willing to go extra mile. I cant say enough for your parts dept especially the wonderfully young lady and there is More

by mrrv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nancy Butler, Dale Cado, Adam Loresch, Chris Scholer

May 31, 2016

Castle Chevrolet GMC McHenry responded

Thanks for your feedback, mrrv! We appreciate your time to leave us a review. Our service team is thankful to have you as a loyal customer.

May 15, 2016

Dealership Rating
Employee Rating

Gary Lang was a Remarkable experience We in today to have my Subaru serviced. It was very pleasant and speedy. They respected me and my time. Will be back soon. Thank you Gary Lang Suba More

by Floyd M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2016

Castle Chevrolet GMC McHenry responded

Thank you for your review, Floyd! Thank you for sharing your experience in our Subaru Service Center. We look forward to more visits with you in the future!

May 11, 2016

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Employee Rating

A pleasant experience! Not a long wait time! Comfortable lounge! Only complaint is that I wish someone had explained where to go with my car since it was my first time to s More

by cstier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Marquez, Byron

May 11, 2016

Castle Chevrolet GMC McHenry responded

Thank you, cstier! We appreciate your time to leave us some feedback on your experience with JR, Derek, and Byron. We apologize for any confusion on where to service your car. When you pull into our dealership off Rte 31 in McHenry, there are two garage openings straight ahead with "Certified Service" written above both garages in bold, blue letters. These two garage openings are in between our Buick GMC and Chevrolet dealerships, and this is our domestic service center. If the garage doors are not open, simply honk your horn to alert our service writers. For import service, you turn left once you pull into our dealership group off Rte 31, and this service center is attached to our Subaru Kia and Mitsubishi dealership. If you have any questions in the future, please contact our team at 815-385-2100. Thank you.

January 01, 2016

Dealership Rating
Employee Rating

Helpful and thorough service The service department is helpful and goes beyond expectations. They found an issue that we weren't even aware of. Love that they took the time to ch More

by Mccann82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Ims

Jan 04, 2016

Castle Chevrolet GMC McHenry responded

Thank you for your time to leave us some feedback on our service team, Mccann82! We;re happy to hear Christopher and JR assisted you with your vehicle service to your satisfaction and alleviated some unknown issues for you. Our team hopes you stop by again in the future!

January 01, 2016

Dealership Rating

Great place to do business All of the folks at Gary Lang do an awesome job. I go specifically because of the service department and that they take care of you. More

by kac721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Scholer

Jan 05, 2016

Castle Chevrolet GMC McHenry responded

Hello kac721! Thanks for taking the time to share your experience. We're so glad to hear that you continue to have such great service experiences, and that you feel well accommodated while your car is being worked on. We hope to see you again in the future! Regards, Gary Lang Auto Group

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