JR Arnold
JR Arnold at Castle Chevrolet Buick GMC McHenry
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JR Arnold | Page 2

Service Manager

Castle Chevrolet Buick GMC McHenry

1107 South Illinois 31
McHenry, IL 60050

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3.5
110 Reviews
3.5

110 Reviews

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110 Reviews of JR Arnold

June 06, 2021

Dealership Rating
Employee Rating

Was charged over 1000 for breaks on my 2016 impala. Only to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I w More

by allo1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Dino

Jun 21, 2021

Castle Chevrolet Buick GMC McHenry responded

Allo19977, We are sorry that you will not be returning to our service department. Our Certified technicians guarantee their work and it is always backed by the factory warranty.

April 23, 2021

Dealership Rating
Employee Rating

Dave was very helpful and knowledgeable and personable concerning the Subaru lease with my purchase today. He took my phone call two days earlier to set up my appointment. More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Schultz

Apr 23, 2021

Castle Chevrolet Buick GMC McHenry responded

Thank you so very much for choosing Gary Lang Subaru and trusting us with your business. We very much appreciate it and hope you love your new ride!

April 21, 2021

Dealership Rating
Employee Rating

Everytime i go in for the Auto Butler its always disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out More

by chicagoblues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 29, 2021

Castle Chevrolet Buick GMC McHenry responded

Chicago blues, please contact me about your experience. Mike Fullmer

April 20, 2021

Dealership Rating
Employee Rating

Matt was terrific, thorough, Knowledgeable and very Matt was terrific, thorough, Knowledgeable and very detailed in all his work. Matt went thru the car’s programmable features and set up my remote p More

by Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Chambers, Jason Emery , Matt Wollman, Chris Wasek

Apr 20, 2021

Castle Chevrolet Buick GMC McHenry responded

Thank you so very much for choosing Gary Lang Auto Group for your vehicle purchase. We truly appreciate you trusting us with your business and hope you love your new ride!

April 14, 2021

Dealership Rating
Employee Rating

Jake Lee was amazing thanks so much for your help thanks for my permit smile also he should get a raise thanks again guys I appreciate it More

by sarah_stoddard06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Miller, Andrew Weitzner , Jake Lee, Sebastian Quercia, Wendy Wegner

April 03, 2021

Dealership Rating
Employee Rating

Great Service. Very friendly people and clean atmosphere. They went over step by step and explained everything before buying the car. I highly recommend Gary Lang. More

by Julia.allo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Miller, Andrew Weitzner, Jeff Vicari, Jason Emery , Sebastian Quercia, Wendy Wegner

Apr 05, 2021

Castle Chevrolet Buick GMC McHenry responded

Thank you for choosing Gary Lang Auto Group Julia! We appreciate the opportunity to earn your business and hope you love your new vehicle!

February 28, 2021

Dealership Rating
Employee Rating

I love Gary Lang dealership, everyone is great, Eric was very helpful and that's why I returned to buy another car there. I would recommend them to anyone More

by Pjahnke10004
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Eric Loredo

Mar 01, 2021

Castle Chevrolet Buick GMC McHenry responded

And we love you too! Thank you for choosing Gary Lang Auto Group and welcome to our family! If you need any further Auto assistance, please let us know! Otherwise, we hope you love your new ride!

February 16, 2021

Dealership Rating
Employee Rating

Kyle went above and beyond to have all the vehicles I was interested in lined up, warm, and ready to go. Any questions I had he was able to answer. He was a pleasure to work with. More

by mccdang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Miller , Kyle Jones

Feb 17, 2021

Castle Chevrolet Buick GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group. We truly appreciate the opportunity to work for you!

February 04, 2021

Dealership Rating
Employee Rating

Disrespectful and rude and most of all in helpful in my situation...he could not tell me a straightforward question as to when I will get my truck back More

by Errik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bill Ciszon, Jason Emery , Sebastian Quercia, Wendy Wegner

Feb 05, 2021

Castle Chevrolet Buick GMC McHenry responded

Errik, Unfortunately the gentleman you spoke with last evening is our GSM ad not in charge of the Service Department. At the time of your call, the Service Director had left for the evening but was notified of your call and stated that he has in fact contacted you so that you can retrieve your vehicle. We are not certain why Jason, Wendy or Bill were tagged in this review as you had no contact with those individuals.

January 29, 2021

Dealership Rating
Employee Rating

I thought everyone was very professional and helpful. Glad I bought my new truck from you. I drove down to Illinois from Wisconsin because you had the truck I wanted, glad I did More

by Dk2714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Emery , Rick Diamond, Ricardo Espinosa, Jessica Risch, Wendy Wegner

Feb 01, 2021

Castle Chevrolet Buick GMC McHenry responded

Thank you so very much for making the trip to purchase from Gary Lang Auto Group. We truly appreciate your business and the opportunity find the perfect truck for you!

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