JR Arnold | Page 3

Jake Lee was amazing thanks so much for your help thanks for my permit smile also he should get a raise thanks again guys I appreciate it for my permit smile also he should get a raise thanks again guys I appreciate it More

Report | Print

Great Service. Very friendly people and clean atmosphere. They went over step by step and explained everything before buying the car. I highly recommend Gary Lang. They went over step by step and explained everything before buying the car. I highly recommend Gary Lang. More

Report | Print

I love Gary Lang dealership, everyone is great, Eric was very helpful and that's why I returned to buy another car there. I would recommend them to anyone very helpful and that's why I returned to buy another car there. I would recommend them to anyone More

Report | Print

Kyle went above and beyond to have all the vehicles I was interested in lined up, warm, and ready to go. Any questions I had he was able to answer. He was a pleasure to work with. interested in lined up, warm, and ready to go. Any questions I had he was able to answer. He was a pleasure to work with. More

Report | Print

Disrespectful and rude and most of all in helpful in my situation...he could not tell me a straightforward question as to when I will get my truck back situation...he could not tell me a straightforward question as to when I will get my truck back More

Report | Print

I thought everyone was very professional and helpful. Glad I bought my new truck from you. I drove down to Illinois from Wisconsin because you had the truck I wanted, glad I did Glad I bought my new truck from you. I drove down to Illinois from Wisconsin because you had the truck I wanted, glad I did More

Report | Print

I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to address the issue. Because my truck is a CPO and under warranty, Gary Lang was willing to perform the work on my truck at no cost to me, which I would expect. Long story short, the work performed on my truck doesn't seem to have cured the problematic transmission. Despite the transmission being completely rebuilt, it shifts poorly, shudders, and clunks at varying speeds and in various gears. That's complaint number one. Complaint number two is: we are living in a pandemic yet half the staff is wearing masks and half the staff is not. What's up with that? Gary Lang talks about contactless this and contactless that, but half of your employees still walk around without masks. So what does that tell the other customers about how Gary Lang keeps their word? I grew up coming to this dealership where my family has purchased several cars and trucks over the past two decades, but I'm not so sure I'd want to buy a vehicle here again. The lower quality work and moderately poor customer service just don't seem commensurate with the level of success that this dealership seems to have. More

Report | Print

This was my fifth vehicle purchase at Gary Lang.. My salesman Steve Paslawsky had the vehicle I saw on line clean and gas up for my test drive and sitting by the show room. I was very pleased with the salesman Steve Paslawsky had the vehicle I saw on line clean and gas up for my test drive and sitting by the show room. I was very pleased with the vehicle and purchase it. He answered all my questions about the vehicle I purchase More

Report | Print

Ricardo and his shadow Brandon were wonderfully friendly and helpful. Best buying experience we've had! Quick and marvellous experience all around! We thank you all. and helpful. Best buying experience we've had! Quick and marvellous experience all around! We thank you all. More

Report | Print

Had a great experience at this dealership. Edward was really helpful and willing to work with us . We highly recommend Ed for anyone who needs to purchase a vehicle from here. really helpful and willing to work with us . We highly recommend Ed for anyone who needs to purchase a vehicle from here. More

Report | Print