JR Castillo
JR Castillo at Toyota of North Austin

JR Castillo | Page 2

Pre-Owned Sales

Toyota of North Austin

8400 Research Boulevard
Austin, TX 78758

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4.0
39 Reviews

Languages Spoken

English English

Spanish Spanish

4.0

39 Reviews

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39 Reviews of JR Castillo

March 21, 2024

Dealership Rating
Employee Rating

Great service with very fast service and friendly people who are ready to Assistant. Very thankful for being able to help last minute. More

by Leslie jaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Brady, YK Lee, Jose Buantello, Gary Beckford , David Hardy, Humam Heet, Hieu Nguyen, Elmer Piche, Walter Sanchez

Mar 22, 2024

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

Dealership Rating
Employee Rating

Timothy Landry did an amazing job with finding me the best vehicle that fits me. Tim went above and beyond. If you ever visit Toyota North Austin, go to Timmy neutron😀 More

by tanayac123
Recommend Dealer
Yes

Other Employees Tagged: YK Lee, Jose Buantello, Gary Beckford , David Hardy, Humam Heet, Hieu Nguyen, Elmer Piche, Jasmin Salazar, Walter Sanchez, Lorenzo

Mar 22, 2024

Toyota of North Austin responded

It's fantastic to hear that Timothy did an amazing job finding the best vehicle for you at Toyota North Austin! Thank you for recommending him as Timmy Neutron. :) Safe travels!

March 16, 2024

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Employee Rating

3 hours for an oil change and the rudest service I’ve ever experienced. They called and offered me a free oil change. When I got there I couldn’t remember if it was a text or a call that I had received o More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon Brady, Jose Buantello

Mar 18, 2024

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024

Toyota of North Austin responded

I apologize that you experienced an issue with your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Jasmin Salazar Marketing Director

March 16, 2024

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Employee Rating

Layers , please find different dealership too buy a car , Toyota is not good for you More

by israeltorres09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Gary Beckford

Mar 18, 2024

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 26, 2024

Toyota of North Austin responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Brendan Madsen New Vehicle Sales Manager bmadsen@toyotaofnorthaustin.com

January 20, 2024

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My service checkup went great! They provided prompt service and were very courteous. Thank you! More

by wbsteele@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Brady, YK Lee, Jose Buantello, Gary Beckford , David Hardy, Hieu Nguyen, Elmer Piche, Jasmin Salazar, Walter Sanchez

Jan 23, 2024

Toyota of North Austin responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 13, 2024

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Employee Rating

JR Castillo is an excellent salesperson. He does the transition very positive and easy to go through. Takes time to explain and demonstrate the best options. He inquired what I was looking f More

by Morillon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2024

Toyota of North Austin responded

It's fantastic to hear that JR provided you with excellent service as a salesperson. Taking the time to understand your needs, explaining options, and making the transition positive and easy are important aspects of a great customer experience. Thank you for sharing your positive feedback. Congratulations on your new vehicle!

January 12, 2024

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Employee Rating

Waited 3. 5 hours my car wasn’t even touched! I made an appointment arrived on time left with out an oil change. Save your time go somewhere else. More

by Nanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon Brady, YK Lee, Jose Buantello, Gary Beckford , David Hardy, Humam Heet, Hieu Nguyen, Jasmin Salazar

Jan 16, 2024

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 11, 2024

Toyota of North Austin responded

Thank you for your feedback. I apologize that your visit was anything but satisfactory. After reviewing your situation, we want to make things right. I want to provide a complimentary oil change. Please give me a call at 512-323-1355 so we can make things right. Josie Easter jeaster@toyotaofnorthaustin.com

December 20, 2023

Dealership Rating
Employee Rating

Even though customers were all around the staff had a calm personality. That means a lot to a sometimes customer More

by Garydarnell7
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shannon Brady, YK Lee, Jose Buantello, Gary Beckford , Sergio Ballesteros, Julio Bernal, Aidan Casillas, David Hardy, Humam Heet

Dec 21, 2023

Toyota of North Austin responded

Thank you for the kind words Gary! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 11, 2023

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Employee Rating

Visited dealership and I have to say JR Castillo was very professional and helpful. I will make sure all my friends and family see him when they need a car. More

by Yanez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 12, 2023

Toyota of North Austin responded

That's wonderful to hear about your positive experience with JR at Toyota of North Austin! A professional and helpful approach can truly make a difference, especially when assisting with car purchases. It's great that you're willing to recommend him to your friends and family. Congratulations on your new vehicle!

December 01, 2023

Dealership Rating
Employee Rating

Couldn’t be happier with the help provided by Toyota North Austin. JR Castillo went above and beyond to help me get approved and putting us in the exact car that we needed. He was a true hero and worked More

by lily_aldrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2023

Toyota of North Austin responded

It's wonderful to hear about JR Castillo's exceptional assistance at Toyota of North Austin! Going above and beyond to help you get approved and secure the exact car you needed, especially while you were in another town, truly demonstrates dedication and commitment to customer satisfaction. Thank you for your business!

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