JR Castillo | Page 3

JR Castillo is an excellent salesperson. He does the transition very positive and easy to go through. Takes time to explain and demonstrate the best options. He inquired what I was looking f He does the transition very positive and easy to go through. Takes time to explain and demonstrate the best options. He inquired what I was looking for and what it would be used for. Then demonstrated the best fit. Awesome jobJR. More

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Waited 3. 5 hours my car wasn’t even touched! I made an appointment arrived on time left with out an oil change. Save your time go somewhere else. 5 hours my car wasn’t even touched! I made an appointment arrived on time left with out an oil change. Save your time go somewhere else. More

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Even though customers were all around the staff had a calm personality. That means a lot to a sometimes customer calm personality. That means a lot to a sometimes customer More

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Visited dealership and I have to say JR Castillo was very professional and helpful. I will make sure all my friends and family see him when they need a car. professional and helpful. I will make sure all my friends and family see him when they need a car. More

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Couldn’t be happier with the help provided by Toyota North Austin. JR Castillo went above and beyond to help me get approved and putting us in the exact car that we needed. He was a true hero and worked North Austin. JR Castillo went above and beyond to help me get approved and putting us in the exact car that we needed. He was a true hero and worked on it for hours while I was in another town. More

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Was very pleased that I was not subjected to high pressure sales. Gilbert was very helpful and enjoyed our time spent with him. pressure sales. Gilbert was very helpful and enjoyed our time spent with him. More

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Bad attitude and poor customer service. Buying a $35 low mileage used car should come with an owners manual and a fob that's not broken. Told that our used cars are sold "as is" doesn't Buying a $35 low mileage used car should come with an owners manual and a fob that's not broken. Told that our used cars are sold "as is" doesn't cut it. More

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They charged a lot of money just for engine diagnosed. They charged me $576.40 They charged me $576.40 More

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JR Castillo provided us with excellent service with our purchase and also service. He is an efficient asset to your company. He has well informed and trained on his ways of treating a customer. He does a q purchase and also service. He is an efficient asset to your company. He has well informed and trained on his ways of treating a customer. He does a quick and great job every time. We are very pleased and looking foward to return and recommend this dealer. Keep up the excellent customer service JR! More

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JR Castillo provided excellent service for my family and since we are not from the Austin area and don’t have the time most people do when they buy locally. Mr Castillo was fast with our purchase and overal since we are not from the Austin area and don’t have the time most people do when they buy locally. Mr Castillo was fast with our purchase and overall service at the dealership. My first purchase was with him for a certified pre-owned Camry back in 2020, I was so delighted and shocked at how well prepared he was with all the paperwork for me and he left a great impression that when my family and I decided to upgrade to 2022 Camry and Sienna I went back to Toyota of Austin and requested Mr. Castillo’s services! More

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