JR Rodriguez | Page 4

JR Rodriguez made my emergency service visit an impressive experience! After driving to California from Las Vegas, Nevada I noticed the check engine light on after having B service completed a few impressive experience! After driving to California from Las Vegas, Nevada I noticed the check engine light on after having B service completed a few days earlier on my E350 Mercedes. It was triple digit heat in the area and on a Saturday morning right before noon Walter’s Mercedes-Benz of Riverside was open and I stopped by without an appointment . JR Rodriguez gladly assisted me a senior citizen as service advisor. I explained to him how I just recently noticed the engine light on and was concerned about if I could drive back home. JR Rodriguez verified engine light on advised me a diagnostic test would be done at standard charge. JR Rodriguez return soon to the customer lounge and updated me on the status of my vehicle that a short test was performed and found fault code for intake air temp sensor at air cleaner box and found connector was not connected. JR Rodriguez advised that the sensor was reconnected, cleared codes and I would only need to pay half of the standard charge. JR Rodriguez also had a no charge multi point inspection of vehicle with a complimentary car wash completed. JR Rodriguez showed outstanding guest service qualities and made me at ease after possibly having to leave my vehicle and take an expensive flight back home by airplane. I plan to have my other E350 Mercedes A service scheduled at Walters Mercedes-Benz of Riverside while I’m looking to relocate to Banning, California. More

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JR was very helpful. I was satisfied with the service I received at Walters. Make sure to ask for JR on your next visit I was satisfied with the service I received at Walters. Make sure to ask for JR on your next visit More

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Brake light sensor showed on dashboard. Took it in for a check, and it needed front brakes and rotors. The brakes had been a little crunchy, and they found a few more bolts and plates were Took it in for a check, and it needed front brakes and rotors. The brakes had been a little crunchy, and they found a few more bolts and plates were needed. It's all good now. A regular place might have only changed the pads. Walters always does a thorough job. More

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Dealership does great work, personnel were great. Didn’t like that they are now adding 3% to bill to use credit card. Didn’t like that they are now adding 3% to bill to use credit card. More

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Excellent services, they have the best warranty. My motor was replaced at no charge. The best My motor was replaced at no charge. The best More

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Jr Rodriguez is efficient, knowledgeable with a very pleasant disposition. Always the consummate professional. Makes the visit to the dealership a pleasant experience. pleasant disposition. Always the consummate professional. Makes the visit to the dealership a pleasant experience. More

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Jr Rodriguez absolutely amazing and very informative. Patient a lot of knowledge of the vehicle I was in and out earlier than expected. I really appreciate him. Patient a lot of knowledge of the vehicle I was in and out earlier than expected. I really appreciate him. More

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Elite Service Dealer. I worked specifically with JR Rodriquez and he was very thorough in providing me exceptional customer care. He walked me through my repairs, put me i I worked specifically with JR Rodriquez and he was very thorough in providing me exceptional customer care. He walked me through my repairs, put me in a loaner and contacted me with updates on the progress. Everyone in this establishment was cheerful and very friendly upon entering. In my experience, I felt the prices were fair, they’re not taking advantage of you because you own a Mercedes. Labor cost money, I get it but wouldn’t you rather have the professionals take care of it right - the first time? It’s a personal choice but one I feel should be carefully considered. Your car is a luxury transporter, I wanted take it for granted. Treat it like you treat your body. When your hip hurts why would you let an eye doctor diagnose you - just a thought. I recommend going here they will diagnose your problems and walk you through the repairs as well as give their recommendations. I travel 2 hours to get here because the service, atmosphere, good vibes & energy as well as the customer care is well worth it. More

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Had to wait outside around 30 min after appointment time… not enough people working, and it’s summer not enough people working, and it’s summer More

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Prompt professional competent courteous friendly helpful honest respectful quality consistent considerate service. J.R. Rodriguez, Travis, John Selley and Courtesy Car personnel are outstanding representati honest respectful quality consistent considerate service. J.R. Rodriguez, Travis, John Selley and Courtesy Car personnel are outstanding representatives of WALTERS Mercedes Benz. Thanks to ALL! More

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