JR Rodriguez | Page 7

Until today, everything was fine. Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer service and waste of time. One of his workers, JR Rodriguez, made me feel discriminated for being a hispanic woman. I first arrived here at 9:30, Mr. JR Rodríguez told me to wait in the lobby and he would update me on what would happen to my car and how long I have to wait for it to be serviced. I waited for the car for 3 hours for JR Rodriguez to update me. He did not come to me to update me and it wasn't until 11:45 I had to look around the corner for him that he told me anything. Mr. JR saw that I looked at him in his desk on his computer alone. He had all the time to update me, while everyone else who went for service was already gone. After another 15-20 minutes I went to his desk and asked about my car. He mocked me saying, he "didn't update you because you were on my phone." I was on my phone at 11:10 for 30 minutes, I was there for 3 hours with no notice or any checkup. Since I had gotten there he had treated me as a lesser person because I was a non English speaking person. I feel completely unfairly treated and I told him that I was mad that I had to get up to tell him after 3 wasted hours of no update on my car. I had to pick up my daughter from school and it's really frustrating and infuriating that I have to take my new car to service every week because something is wrong with it, and that I get treated in such a way every week. More

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Jr Rodriquez was awesome. He gave me a lot of information about my newly purchased vehicle. Thank you so much for all your help. He gave me a lot of information about my newly purchased vehicle. Thank you so much for all your help. More

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Had a great experience bringing my car to Walter's. JR Rodriguez was great to work with and kept me updated every step of the way. He was very courteous and professional. Will definitely be using the JR Rodriguez was great to work with and kept me updated every step of the way. He was very courteous and professional. Will definitely be using them in the future. More

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We drive from Palm Springs just because of great service. Everyone at Walter's Mercedes is great! Our service guy, J.R. Rodriguez has always been great with us. Never a problem. Everyone at Walter's Mercedes is great! Our service guy, J.R. Rodriguez has always been great with us. Never a problem. More

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I appreciate their generosity and excellence work. They know their work. They keep to time , within two hours my car is ready to go. They know their work. They keep to time , within two hours my car is ready to go. More

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Very happy with the car service. Timely,high quality, well informed and consistent.JR Rodriguez proces to be an excellent advisor. Timely,high quality, well informed and consistent.JR Rodriguez proces to be an excellent advisor. More

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JR Rodriguez took great care of me. He was very professional and is an asset to the service department. Thank you for taking care of my service needs promptly and professionally. He was very professional and is an asset to the service department. Thank you for taking care of my service needs promptly and professionally. More

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JR Rodriguez made my emergency service visit an impressive experience! After driving to California from Las Vegas, Nevada I noticed the check engine light on after having B service completed a few impressive experience! After driving to California from Las Vegas, Nevada I noticed the check engine light on after having B service completed a few days earlier on my E350 Mercedes. It was triple digit heat in the area and on a Saturday morning right before noon Walter’s Mercedes-Benz of Riverside was open and I stopped by without an appointment . JR Rodriguez gladly assisted me a senior citizen as service advisor. I explained to him how I just recently noticed the engine light on and was concerned about if I could drive back home. JR Rodriguez verified engine light on advised me a diagnostic test would be done at standard charge. JR Rodriguez return soon to the customer lounge and updated me on the status of my vehicle that a short test was performed and found fault code for intake air temp sensor at air cleaner box and found connector was not connected. JR Rodriguez advised that the sensor was reconnected, cleared codes and I would only need to pay half of the standard charge. JR Rodriguez also had a no charge multi point inspection of vehicle with a complimentary car wash completed. JR Rodriguez showed outstanding guest service qualities and made me at ease after possibly having to leave my vehicle and take an expensive flight back home by airplane. I plan to have my other E350 Mercedes A service scheduled at Walters Mercedes-Benz of Riverside while I’m looking to relocate to Banning, California. More

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JR was very helpful. I was satisfied with the service I received at Walters. Make sure to ask for JR on your next visit I was satisfied with the service I received at Walters. Make sure to ask for JR on your next visit More

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Brake light sensor showed on dashboard. Took it in for a check, and it needed front brakes and rotors. The brakes had been a little crunchy, and they found a few more bolts and plates were Took it in for a check, and it needed front brakes and rotors. The brakes had been a little crunchy, and they found a few more bolts and plates were needed. It's all good now. A regular place might have only changed the pads. Walters always does a thorough job. More

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