JT Fielden

If I could give less than a star, I would. I can't believe what has happened to me. That dealership added in two different extended plans without one word to me about it. During the financi I can't believe what has happened to me. That dealership added in two different extended plans without one word to me about it. During the financing and finishing the deal he was in such a hurry and had such haste. We spoke about the gap insurance. We went back-and-forth about the gap insurance and then I made a decision after researching it for a little bit and I said OK. Not one word was ever mentioned to me that we're gonna be adding $3642 worth of extended warranty and a maintenance package or something like that. The salesman knew when we were making the deal that I was pinching pennies. I mentioned retired fixed income, and that one point I was ready to go ahead and leave with my trade-in if we couldn't come to a deal. Never ever was it even mentioned then I truly believe the salesman because I was upfront with him. There would be no reason for him to even attempt to mention. Hey, let's add a bunch of money on top of your deal for an extended warranty and a maintenance plan, I have a retired mechanic. I have every tool you can imagine in my garage. I do my own maintenance. I don't trust, garages or quickie oil changes. But besides all that what has happened is being hurried up to close the deal out sign here on an iPad. There was no paperwork put in front of me then told I'll just email it to you later and I got it the next day and it wasn't until a day later till I actually looked at it and said what on earth is this? $3662 extra. Kia has an awesome warranty in the first place. Why would anybody actually extend the Kia warranty? So I'm saying if anybody reads this do not let them rush you look at every single penny do not let them do the where do you want your payment and then they come back and say we got your payment right there but they don't show you how they got that payment how much the vehicle is what's the additions what it all adds up to to get to that payment, they don't let you know that till the end and then they rush you so fast out the door didn't even have time to look at the contract so go over it with a fine tooth comb. I trusted them cause I bought two vehicles from them before they were different ownership, but I bought two vehicles from Kia was never even introduced to an extended warranty. And now this happens. Nobody mentioned to me about these optional $3662. We're gonna tack on. And now since I've sent emails to everybody and I've sent a certified registered letter to them return receipt of course I'm waiting to see when they're gonna refund that money to the principal. I'm still waiting and I purchased a car in the 14th. I advised them around the 19th. More

by dshaffse Verified Customer Verified Customer

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Overall the experience was very good, however we were frustrated that they told us it would take 45 minutes to an hour to complete the sale but it took close to two hours frustrated that they told us it would take 45 minutes to an hour to complete the sale but it took close to two hours More

by pattiandmikedavis Verified Customer Verified Customer

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Took service 3 times to fix my sensor problem. Filters not changed with oil change Filters not changed with oil change More

by almk0917 Verified Customer Verified Customer

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Anthony and Zach did a great job to focus on listening to our needs and only showing us vehicles that fit those needs. Zach accurately answered our questions after we took delivery. our needs and only showing us vehicles that fit those needs. Zach accurately answered our questions after we took delivery. More

by william1029 Verified Customer Verified Customer

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I had an amazing experience here—honestly the best I’ve had at a car dealership in a long time! The team went above and beyond, staying completely open and transparent throughout the entire deal. I’ve been had at a car dealership in a long time! The team went above and beyond, staying completely open and transparent throughout the entire deal. I’ve been a loyal Kia fan for years, and service like this is exactly why I keep coming back. Highly recommend! More

by MDTRIMBOLI Verified Customer Verified Customer

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Tony made our experience easy! He answered all of our questions/concerns & was so supportive. Family Kia is great! He answered all of our questions/concerns & was so supportive. Family Kia is great! More

by Car 4 Verified Customer Verified Customer

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I PURCHASE BMW 2014 I FALSE REPORT FROM CARFAX WITH DAMAGE PLUS WRONG PAINT NEXT DATE SALESMAN TOLD ME TO CLAIM CARFAX. I WILL DONT RECOMEND THIS PLACE ANYMORE SINCE THE SELLING CAR WITH ACCIDENT AND DAMAGE PLUS WRONG PAINT NEXT DATE SALESMAN TOLD ME TO CLAIM CARFAX. I WILL DONT RECOMEND THIS PLACE ANYMORE SINCE THE SELLING CAR WITH ACCIDENT AND FALSE REPORT THEU KNOW THE CAR WAS DAMAGE BEFORE. More

by Hugo Pagani Verified Customer Verified Customer

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Great Experience with this Dealership. Helped me with a fabulous interest rate and delivered the vehicle to my house the very next day. Thank you Helped me with a fabulous interest rate and delivered the vehicle to my house the very next day. Thank you More

by anthonycavaliere74 Verified Customer Verified Customer

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We were dissatisfied with the experience we had in the finance department. We felt we were being deceived. finance department. We felt we were being deceived. More

by yljax Verified Customer Verified Customer

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Friendly, honest, very easy to work with. Wonderful sales and fianance teams. Great information received. Thank you Wonderful sales and fianance teams. Great information received. Thank you More

by sumom3 Verified Customer Verified Customer

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