JT Fielden

Such a pleasant experience! Greet with a smile, waited on quickly, and negotiations went smoothly. Antony was great to deal with, don’t hesitate to ask for him when you visit Fa Greet with a smile, waited on quickly, and negotiations went smoothly. Antony was great to deal with, don’t hesitate to ask for him when you visit Family Kia! More

by HALVOSTUD Verified Customer Verified Customer

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Our sales rep. Richard Brennan gets 5***** for his approach and professionalism. Our new Kia Carnival XL Hybrid Prestige also gets 5***** Unfortunately the financ Richard Brennan gets 5***** for his approach and professionalism. Our new Kia Carnival XL Hybrid Prestige also gets 5***** Unfortunately the finance manager get 0* we found him to be dishonest with us as he scrolled through all the paperwork regarding financing and other items on his IPad making us unable to visually see what we were paying for. He spun through IPad like the show wheel of fortune. He then proceeded to print out the paperwork, fold it and place it into an envelope without going over it. We didnt have to sign anything as he made us sign on his ipad. Since we got along with the salesman, we trusted everyone……. BIG mistake. When we got home and had the time to review the paperwork we noticed a few hundred in charges that would have been questioned by us in his office. We were charged $349 for an electronic filing fee and government stamp tax of $70. Then there was another charge paid to others amounting to $162.85???? Then on another page we saw $357.50 for EFS FEE MVWTF BATTERY TIR ??????? Whatever that is. Totally dishonest and goes to show you, it’s very difficult to trust people. Bottom line is that we WOULD recommend this dealership because it was mostly positive. But a WARNING TO FUTURE POTENTIAL CUSTOMERS, BE VERY CAREFUL WITH THE SO CALLED :FINANCE PEOPLE” they’re designed to upsell you things you may not need using fear mongering. Example; in the finance office you see a kia on his computer showing all kinds of wiring in a car. The start of the conversation was to let you know that there’s hundreds of miles of wiring that’s not covered by your warranties. Purpose is to scare you into buying an extended warranty……. And you bought the car because of its excellent reputation and existing warranty. Be Careful and BE AWARE. More

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Great buying experience , I got the car i wanted at a price I was comfortable with. price I was comfortable with. More

by calebfortney86 Verified Customer Verified Customer

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This is my 2nd time going to this location my 1st experience was great so I came back to purchase a bigger luxury 2025 SUV, 1st car was a 2014 Forte. Stephanie was great, she did not pressure me or i experience was great so I came back to purchase a bigger luxury 2025 SUV, 1st car was a 2014 Forte. Stephanie was great, she did not pressure me or ignore me when i wasnt interested in something. What she did was listen to what i wanted, needed and my deal breakers and she make it work. She is awesome. JT was funny and friendly he also made this day go smoothly. Jeff made the numbers work and payments is where i needed it to be. Everyone was amazing that we crossed. Keep up the GREAT customer service guys. Kia of St. Augustine you guys are stuck me now. We're family!! Leticia More

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Easy process, professional team all around. I would recommend Family Kia. Thanks for a good experience. I would recommend Family Kia. Thanks for a good experience. More

by 1bertocruz Verified Customer Verified Customer

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Helpful, efficient, friendly staff. Richard was great! I will return for my next car purchase Richard was great! I will return for my next car purchase More

by hubbell.rebecca25 Verified Customer Verified Customer

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Great salesman Mike and JT in finance were both awesome. Definitely makes you feel like you are part of the Kia family. I highly recommend your next purchase be at Family Kia Definitely makes you feel like you are part of the Kia family. I highly recommend your next purchase be at Family Kia More

by RLAKIRK Verified Customer Verified Customer

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Everyone was very friendly. They weren’t pushy and wanted to know what my needs were. They weren’t pushy and wanted to know what my needs were. More

by model80ford Verified Customer Verified Customer

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JT was wonderful to work with. Great cost, easy process and great customer service. Highly recommend. Great cost, easy process and great customer service. Highly recommend. More

by megkeating Verified Customer Verified Customer

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Debbie was very professional and thoughtful at Family Kia during my recent purchase. The smooth operation was appreciated & JT is a GEM! during my recent purchase. The smooth operation was appreciated & JT is a GEM! More

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