JUSTIN ROSS | Page 2

Attentive Service Advisors, customer centric. Brought 2 Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Ross were very helpful with the process. More

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Great service and honesty from the service advisor Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly rec Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly recommend going to your authorized dealer for any questions you have! Very grateful for their knowledge and courtesy! More

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Great service Fast and professional team at Rick case shop. From the front desk to the cashier. I would recommend to everyone. Very attentive and knowledge staff . Fast and professional team at Rick case shop. From the front desk to the cashier. I would recommend to everyone. Very attentive and knowledge staff . More

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Great Customer Service Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation pick up and drop off. More

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DEALER SERVICE Change oil and filter. SERVICE CONSULTANT, Justin Ross was excellent and accommodating to my transportation needs. Friendly and professional. Assista Change oil and filter. SERVICE CONSULTANT, Justin Ross was excellent and accommodating to my transportation needs. Friendly and professional. Assistant provided transportation to nearby CCFL More

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Its a magnific service. Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excell Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excellent as well...will not change dealer. More

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Volkswagen Service Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sal Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sale on our visit. Justin also told us that the vehicle would be inspected and he would contact us if any issues were identified. Thank you for your attentiveness and quick service. More

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Great dealership This will be my 3rd car I purchase from this dealer. The staff is absolutely great. The selection of cars is large.... everyone you speak with is alwa This will be my 3rd car I purchase from this dealer. The staff is absolutely great. The selection of cars is large.... everyone you speak with is always nice and courteous... More

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Best ever I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of se I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of service writer Justin. He looked up my history and service contract, gave me the correct maintenance schedule and pricing, and quickly followed up on my request for additional work (wiper replacement). My car was ready in less time than anticipated and all service points were properly done. Thanks, Justin! More

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