Jace Braun | Page 3

First, Summit had my Jeep for three weeks, in the three weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. Not once did they call again to tell me that the part kept getting pushed back on delivery dates. No "update" calls. Just me in limbo waiting, I called every few days for an update, and it seemed no one ever knew what was going on, especially when I called and they told me that the woman that was handling my account "was no longer with us". I was on hold for a very long time for them to even find me no information. When I was FINALLY able to pick my vehicle up, they had zero paperwork ready for me and stated that they would send it in the mail and I STILL HAVE NOT RECEIVED ANY, and my center council inside my Jeep was still torn apart. I did not notice that until I got home and the service center was closed. By far the worse service center experience I have ever uncountered. I am currently starting my search for my next Jeep and was considering Summit but am strongly thinking about going elsewhere again due to this experience. More

by theomalleys2019 Verified Customer Verified Customer

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They got my vehicle in and serviced in a timely manner, and were polite and good to work with. and were polite and good to work with. More

by sieglaff Verified Customer Verified Customer

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The service was performed on time and efficiently. A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditio A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditions of my requests. More

by joshandjessmarschie Verified Customer Verified Customer

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I am glad we finally found out what was wrong with the tire. Thank you. tire. Thank you. More

by thefarm Verified Customer Verified Customer

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Quick turnaround and detailed explanation of what was done, and what I need to do next. done, and what I need to do next. More

by cardboardkid Verified Customer Verified Customer

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Professional, friendly, prompt, competent personnel. We have all of our service performed at this facility. Always happy with service. We have all of our service performed at this facility. Always happy with service. More

by bbmj3 Verified Customer Verified Customer

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Summit service department is really well organized and focused on customer satisfaction. I could not be happier with my experience focused on customer satisfaction. I could not be happier with my experience More

by mcgregor2006 Verified Customer Verified Customer

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I enjoy coming to Summit Automotive. You are very helpful with no pressure. Very informative and convenient customer service. Geoff, Mary and Elaina are awesome! Brock is a good one You are very helpful with no pressure. Very informative and convenient customer service. Geoff, Mary and Elaina are awesome! Brock is a good one in the Sales Group! Always enjoy visiting the showroom! More

by pkuzio Verified Customer Verified Customer

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Jace was very helpful. I had a tire that kept loosing air and my dash kept saying low tire pressure for about 2 weeks. I stopped into Summit. I explained to Jace what wa I had a tire that kept loosing air and my dash kept saying low tire pressure for about 2 weeks. I stopped into Summit. I explained to Jace what was happening and he said if I had time they could look at then and there. After about 5 minute he came and said I had something in my tire and they could fix it for me. I realize in this fast paced world we would have usually had to schedule an appointment at any other dealer but Summit has always looked out for me as a customer and as a person. I always recommend them for service and to buy a new vehicle. Thank Jace!! More

by djhern35 Verified Customer Verified Customer

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My oil change went well. Jace answered my other car questions and car problems very well. Jace answered my other car questions and car problems very well. More

by gfraser0 Verified Customer Verified Customer

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