Jace May

This dealership service department failed to fix my car when asked to fix a specific thing on the vehicle. when asked to fix a specific thing on the vehicle. More

by skiiwizz Verified Customer Verified Customer

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over the years the dealership has been excellent the last visit there were some issues visit there were some issues More

by ednabillm2 Verified Customer Verified Customer

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THEY are very good to me and I know when I get the car back the service has been well done. back the service has been well done. More

by sarnett5 Verified Customer Verified Customer

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My car had several issues to be addressed including struts, alignment, radiator hose, and bearings. Jace was able to determine what services were required to address these problems. He quoted me a fair struts, alignment, radiator hose, and bearings. Jace was able to determine what services were required to address these problems. He quoted me a fair price and was able to adjust the total with the best coupon presented. The vehicle drives without the noise previously experienced and is much better to drive. Very pleased with the results. More

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We have purchased 5 new vehicles from this dealership and have serviced all of them there. We’ve always been treated competently and courteously. have serviced all of them there. We’ve always been treated competently and courteously. More

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I had a poor experience with an employee of Bountiful Toyota and let them know why I was upset. The General Manager of the dealership, K.C. Waterbury quickly reached out to me, and apologized for the pr Toyota and let them know why I was upset. The General Manager of the dealership, K.C. Waterbury quickly reached out to me, and apologized for the problem, asking us to give them a second chance, and promising that the experience would not be repeated. We took him up on his offer. This time, an amazing salesman named Trevor, did everything in his power to make sure our test drive and overall experience was perfect. There was no hard sale, no pressure, and every effort to help us get into the used car we wanted. Trevor also arranged for our current car to have some recall work done, before we gave it to a relative. We asked for several items that the used car did not come with. The Accessories manager, Jeremy, was incredibly helpful and worked to find exactly what we needed, and escorted us to the various locations where we needed to go to place orders. They were able to supply most of the items, or get them for us at a reduced price. We were finally introduced to Emily, in finance, who led us through our options, explained things clearly, and also pointed out one option we should ignore because we have insurance from a company that made it unnecessary. K.C. came in towards the end of the process to make sure that we were happy, and offered further assistance. What makes this so unusual is that we were buying a used car, we will probably not buy another car for 10 years, and we are not influential or well known people. The people that we worked with were people that I would love to work with anywhere. They clearly enjoyed their jobs, and were working to do them in the best possible way. This is a dealership that I will go back to for everything I need, because they will do things right, and if a mistake is made, they will bend over backwards to make it right! More

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