Jack Coco Sr. | Page 12

I had a wonderful experience. It was easy and did not consume any of time like previous dealerships. The team was very professional and accomidating. It was easy and did not consume any of time like previous dealerships. The team was very professional and accomidating. More

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Heritage Hyundai of Townson was the best buying experience Jackie Coco Sr was the best walking us through the purchase of a new car. Everyone at the dealership was so friendly and helpful. I would experience Jackie Coco Sr was the best walking us through the purchase of a new car. Everyone at the dealership was so friendly and helpful. I would recommend this to everyone. More

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Our insurance carrier threw a few obstacles in the way, but Jack Coco Sr. was patient and determined in working with them (and with us) to get us into our new car. Jack was very helpful in explaining the p but Jack Coco Sr. was patient and determined in working with them (and with us) to get us into our new car. Jack was very helpful in explaining the pros and cons of the various options, including financing and add-ons, and even though he had spent a lot of time with us already, and it was getting to be late on a Friday afternoon, he sat with us in the car and thoroughly and knowledgeably walked us through all the systems, displays and functions before we left for home. More

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Jack Coco Sr. was terrific - Hyundai Tucson Hybrids are hard to find right now. We drove to Towson from DC when we heard that Heritage had a Tucson Hybrid with th was terrific - Hyundai Tucson Hybrids are hard to find right now. We drove to Towson from DC when we heard that Heritage had a Tucson Hybrid with the the SEL Convenience package we wanted. He promised to call me if someone else bought the car we wanted while we were driving up. Test drove it and bought it in one afternoon. Jack and Tiffany from the business office made it all happen without too much pain. More

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Stay away from this dealership. .. Worst experience. Had a 3PM appointment set up with Jack Coco Sr. today. Got a phone call from Walt Mcdonald last night introducing himself, conf .. Worst experience. Had a 3PM appointment set up with Jack Coco Sr. today. Got a phone call from Walt Mcdonald last night introducing himself, confirming the appointment and telling me he wants this to be my best experience ever when I come in. He also stated that he will make sure salesman Jack Coco Sr will be ready for us when my wife and I arrive. My wife and I had already chosen a 2020 Tucson and had set up the out the door price with salesman Jack Coco. Well when we got at the dealership Mr Coco was not waiting for us but was helping another customer. He did come over and say his side partner Karl Smith would help us. We told Mr Smith we were here to test drive the specific 2020 Tucson. He began to look on the computer and ask us what specific things we were looking for in a Tucson. We told him we were here for a specific one and I gave him the vin number and said it should be here waiting for us to drive. He then stated ok let me go get it, and that it may be blocked in and he may have to move a few cars to get it out. He then pulled around the same color Tucson and stated are you ready. The vehicle looked like it was in a war zone. It had a large dent in hood, had damage to drivers side and rear like it was hit by another car. When I saw all the damage I stated Im not driving this car looking like this and paying over 25,000. I would expect this from some fly by night dealership, not a well known one.His reply was, Its a used car.. Then I looked at the sticker on the window and the vehicle was a 2019 Tucson with a different vin number. It wasnt even the same car. He tried to switch it on us. It however was the same color..lol. When I questioned him about it not being the car we made arrangements to drive and buy. He stated that the vehicle might have been sold or it still could be on the lot somewhere. No matter what we had an appointment but nothing was ready. The car wasn't even pulled out or even washed. At this point my wife and I left this dealership. No one called to see what happened or showed any concern. Mr McDonalds words have fallen on deaf ears. He needs to supervise his sales department a little better. Good luck and buyer beware. More

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Jackie was AMAZING. My process was more difficult than most, as my car was just totaled in an accident days prior. Even with the nonsense that I had to go through with m My process was more difficult than most, as my car was just totaled in an accident days prior. Even with the nonsense that I had to go through with my credit, Jackie was able to get me into the car I wanted and was an absolute saint with how patient he was during my process. Highly highly recommend Jackie and heritage Hyundai as a whole, forever grateful for the amazing help I received. More

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Working with Jack Coco Snr was excellent. Taking time to explain the various aspects of the car, he pointed out important details making sure we got a good handle of the car. Highly recommend Taking time to explain the various aspects of the car, he pointed out important details making sure we got a good handle of the car. Highly recommended to work with Jack. More

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Mr. Coco was great! I was nervous about buying (been a while) and Mr. Coco's customer service skills really helped me feel more ready to proceed with the big decision. He also went out of his way to brin while) and Mr. Coco's customer service skills really helped me feel more ready to proceed with the big decision. He also went out of his way to bring the perfect car to me from a sister office. Very much appreciated, More

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Jack was amazing! He was so nice and did his best to get me in and out! He was so nice and did his best to get me in and out! More

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Very professional team. Mr. Jack Coco Sr was my salesperson. He does his job perfectly. We were waiting for the car to arrive and he would call us and notify us in every ste Mr. Jack Coco Sr was my salesperson. He does his job perfectly. We were waiting for the car to arrive and he would call us and notify us in every step of the way. When we came to pick up the car he would not loose any minute so we would be 100% satisfied. Mr. Robinson helped us to get the best option. We truly appreciate everyone's help and wish you more customers. More

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