Jack Coco Sr. | Page 31

Very good professor know they assist you so I just teach everything about the car and insist that you take a test drive and see how you like the car I love it that’s how dealership should be. Thank you everything about the car and insist that you take a test drive and see how you like the car I love it that’s how dealership should be. Thank you More

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It was a pleasure dealing with Jackie. Very professional, explained lots of details, made the buying-new-car-process easy. You won't get a better deal anywhere. professional, explained lots of details, made the buying-new-car-process easy. You won't get a better deal anywhere. More

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My sales rep. Jackie Coco Sr. is awesome!He was very My sales rep. Jackie Coco Sr. is awesome! He was very professional, personable, friendly and truly cares about the service he provides. He really lis My sales rep. Jackie Coco Sr. is awesome! He was very professional, personable, friendly and truly cares about the service he provides. He really listens to the folks he’s serving. He gave me all of the time I needed to understand the ins and outs of my nee car. I didn’t have to spend an entire day there, which was great! The Heritage folks had me in and out in a fraction of the time I spent at other dealers in the past. Thanks you Jackie and all of the Heritage folks! More

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Jackie was very knowledgeable about our car. Very personable. Did his best to please my husband and I. It worked, cause we bought the car! Getting on and off the lot is a bit dicey, but then I'm u personable. Did his best to please my husband and I. It worked, cause we bought the car! Getting on and off the lot is a bit dicey, but then I'm used to living in Harford County, where the traffic isn't as bad. More

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Jackie was wonderful. From start to finish. He has been patiently talking to my husband for the past year about the car that my husband finally bought last week. And this week, he helped us buy my car! He patiently talking to my husband for the past year about the car that my husband finally bought last week. And this week, he helped us buy my car! He has explained everything patiently and clearly, and stayed to work late at night to make sure we were fully satisfied with our purchase. He definitely deserves a five star rating! More

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I cannot fathom how this dealership was not 5 stars on car gurus. They were the only ones who were both transparent and flexible with their pricing. Highly encourage anyone within a few hours to give them car gurus. They were the only ones who were both transparent and flexible with their pricing. Highly encourage anyone within a few hours to give them a call if you’re in the market for a Hyundai. I will definitely do business with them again if/when I buy my next Hyundai. Thanks John H and Jack C! More

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Mr. CoCo & Mr. McClary are exceptionally talented. Communication was key and effortless. My needs and wants were exceeded. Heritage Hyundai of Towson has gained a customer for life. Communication was key and effortless. My needs and wants were exceeded. Heritage Hyundai of Towson has gained a customer for life. More

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We were treated with utmost courtesy and respect. Jack went out his way to assure our comfort and even bought us bottles of water. Excellent. went out his way to assure our comfort and even bought us bottles of water. Excellent. More

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Great service and the team wanted to make a deal and was very determined. Team took time to explain the car and answer any questions we had very determined. Team took time to explain the car and answer any questions we had More

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THE BAD!! This was my ninth car I purchased in 36 years. My last vehicle was purchased via email. While I understand the sales person is attempting to get the best deal, I don't enjoy the dog and pony show My last vehicle was purchased via email. While I understand the sales person is attempting to get the best deal, I don't enjoy the dog and pony show of running back and forth. I provide the offer and if the offer can't be met, we move on and part ways. To keep running back and forth is ridiculous and a waste of time. Having two and three people to say the same thing looking to get a different result is INSANE! THE GOOD! George Varga (didn't see his name in the list) was my salesperson and I commend him for working me into his busy Saturday. Although I was called to come in, I didn't make an appointment and just showed up. Coco started the process but didn't finish because he understood I was George's lead. I too may add that Coco was very courteous and accommodating as I waited for George. Again George was great with working me into the mix of his busy day. Roman saved the day in getting me the financing option that I was willing to accept based on my terms. I was ready to walk out to my freshly clean vehicle that I was trading, but Roman worked to get the deal sealed. SUMMARY - While I give George and Roman FIVE STARS, overall, the dealership will get a FAIR because, all buyers are not created equal and the sellers must recognize and respect the various types of buyers, especially experienced buyers. Would I come back. . . absolutely and would expect another level of respect for an experienced buyer. More

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