Jack Helvin
Jack Helvin at Hendrick Chrysler Dodge Jeep RAM
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Jack Helvin | Page 2

Service Manager

Hendrick Chrysler Dodge Jeep RAM

1624 Montgomery Hwy
Birmingham, AL 35216

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4.8
32 Reviews

Dealership Experience

4 yrs, 9 mos

4.8

32 Reviews

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32 Reviews of Jack Helvin

May 26, 2023

Dealership Rating
Employee Rating

Kaitlyn and the service department have always gone above and beyond to take of me and my '22 Grand Wagoneer. Kaitlyn does an excellent job every time I have to visit the service department. She keeps you up More

by lmorris10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Potts

May 31, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Lmorris10, thank you for your kind review; we are happy to pass along your comments to Kaitlyn and the team here at Hendrick Chrysler Dodge Jeep RAM!

May 26, 2023

Dealership Rating
Employee Rating

Jack does an excellent job in the service department! ! He has always been right there to ensure all my vehicle needs are taken care each time I have been at the service department. Having employees like More

by lmorris10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Potts

May 30, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Lmorris10, thank you for your kind review; we are happy to pass along your comments to Jack, Kaitlyn, and the team here at Hendrick Chrysler Dodge Jeep RAM!

April 25, 2023

Dealership Rating
Employee Rating

10/10 recommend Hendrick's sales men are very knowledgeable about how to get the right car for you in your price range. Cedric Collier got me in my car the same day with no down payment!! More

by dristinsavannah1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Lader, Mike Farnham, Joel Smith , Kaitlyn Potts, Alan Caldwell, Cedric Collier, Emily Van Meter , James Dyson, Joel Watson, Brandon ferrman, Brandon Meadows, Ryan Fox, Matthew Ferguson

Apr 27, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience!

April 13, 2023

Dealership Rating
Employee Rating

I had a great experience at Hendrick today. I was greeted as soon as I pulled on the lot. They got me in and out quickly. I can not say enough about how friendly the staff is. I would recommend More

by volsman68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deemer , James Dyson

Apr 18, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Volsman68, we're happy you found our staff to be so supportive during your experience here at Hendrick Chrysler Dodge Jeep RAM!

March 21, 2023

Dealership Rating
Employee Rating

It was difficult to work with Kaitlyn. Jack and Chris should have been in charge. More

by Dr. J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaitlyn Potts , Chris

Mar 21, 2023

Dr. J responded

The communication rating is based on Kaitlyn communication skills. Even though I requested, several times, to only discuss the issues at hand, she constantly wanted to discuss non-critical issues. She was relentless. It became extremely frustrating. Her actions definitely push us away. (Jack was clear and concise. I appreciated his direct approach. However, when I began to request to only talk to him, he was not available). Therefore, Kaitlyn was the POC again. The frustration continued. Even, after paying for the service a day prior, she communicated to AAA that there was a bill that had not been paid. Therefore, they could not release my vehicle. I was forced to call several times to speak to someone to handle this situation immediately. It was an awful experience.

March 03, 2023

Dealership Rating
Employee Rating

This an excellent dealership. We have purchased multiple cars from here and so has our family members. Looking for our grandson a jeep here now!. More

by l.m.childress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Dyson

Mar 08, 2023

Hendrick Chrysler Dodge Jeep RAM responded

We appreciate you and all the ways you've continued to support our team and our business! Thank you!

December 16, 2022

Dealership Rating
Employee Rating

They kept me informed on the status of my repairs and were very helpful to the end. I would certainly take my car there again to be repaired. More

by cathylbeasley
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Dyson

Dec 20, 2022

Hendrick Chrysler Dodge Jeep RAM responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 09, 2022

Dealership Rating
Employee Rating

unprofessional, inefficient and an overall lack of caring. This location is lacking in effective employees More

by sethadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaitlyn Potts

October 14, 2022

Dealership Rating
Employee Rating

I didn’t have a great experience the first time but when my Jeep messed up again I felt they really bent over backwards for me this time. Jack personally called me and got me in quickly. They set me up with More

by Mfreeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Sloan , James Dyson

Oct 18, 2022

Hendrick Chrysler Dodge Jeep RAM responded

Mfreeman, it's experiences like yours that really keep us motivated! Thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Chrysler Dodge Jeep RAM!

July 04, 2022

Dealership Rating
Employee Rating

Got a new engine put in my jk. Jack called to check on everything and made sure it was done right. He even scheduled a follow up appointment to make sure everything goes smooth. More

by Shawn
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: James Dyson

Jul 07, 2022

Hendrick Chrysler Dodge Jeep RAM responded

Shawn, We always want our customer's experiences with us to be the best, and we're happy to have been able to follow-up and get this resolved for you!

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