Jack Howe | Page 2

Great people but overall just an okay experience My wife and I visited the dealership on a Saturday before close and decided to come back the following Monday to buy a 2016 certified preowned Mazda6. My wife and I visited the dealership on a Saturday before close and decided to come back the following Monday to buy a 2016 certified preowned Mazda6. Dan worked with us both days and was extremely helpful and very knowledgeable about the Mazda6 and it's features. As it goes, we tried to negotiate on price and accessories, but there was not much flexibility, not even on a preowned vehicle where they likely have higher margins than new cars. They didn't even have flexibility to add all-weather floor mats or tint. Instead they worked out a decent deal on the financing side, but we also contributed over a third of the list price as a down payment. Everything seemed to have gone well with the purchase until we realized a day later that there were a number of things in the closing papers that didn't reflect what we thought we had negotiated and paid for. And, that wasn't explain to us on the day of the sale. For example, a $300 fee was added for some window security edging, which I learned from another CJ Wilson dealer usually is a option offered to customers on preowned vehicles. Also, certain items were added pre-tax on the closing statement even though, per our prior discussions, the price supposedly included sales tax. It almost felt like they duped us (intentionally or not) and, needless to say, we weren't very happy when we discovered these inconsistencies. We went back and voiced our concerns to Jack, who at first didn't seem very empathetic, stating that we should have read what we signed and take responsibility for our actions. I acknowledged that it was partly on us and that we should have been more vigorous asking questions about the various charges during the closing, but it's not every day that we make a $28k purchase and by that time we had been at the dealer for 6 hours, more or less, and there were tons of papers to sign that were briefly explained to us. Some might say that this is even more of a reason to be vigorous, but on the other hand we trusted the people who do this for a living. Lesson learned. Next time we'll definitely pay more attention to the details and I strongly encourage you to do the same, whether you go here or to another dealer. Back to Jack, he did end up escalating our concerns to his boss, Steve, I think that was his name but Never met him myself. And, as a result, Jack was able to offer us a service contract with three free oil changes to make up for some of the difference. At the end of the day, a satisfactory solution. Days after buying the vehicle, when getting tint installed, I had the pleasure of working with Edyta in the service department. She was awesome, very courteous and great to work with. The job was done the next day and I'm very happy with the result. In summary, the people were great (expect for the initial after-sale conversation with Jack), but the overall experience was negatively affected due to the inconsistencies between the purchase contract and what we thought that we were getting/paying for. I'm giving a 3 of 5 rating, which, but for the issues we had, could have been higher. I selected that I would not recommend this dealer mainly because there was no neutral option and I couldn't leave it unanswered. I'll continue to visit this dealer for service in the foreseeable future, so maybe over time I'll get to a point where I will feel comfortable recommending this dealer without hesitation. More

by RUNDHFAMILY12 Verified Customer Verified Customer

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Top Notch I was referred to this company from a friend and I couldn't be more satisfied. The staff was very helpful and knowledgeable. Everyone worked together I was referred to this company from a friend and I couldn't be more satisfied. The staff was very helpful and knowledgeable. Everyone worked together in order to get the deal done. More

by DESANDERS45 Verified Customer Verified Customer

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Great experience with a great staff Daril was a very helpful salesmen. He answered all my questions and was more than willing to show me my different options. Great experience. I will de Daril was a very helpful salesmen. He answered all my questions and was more than willing to show me my different options. Great experience. I will definitely be coming back. More

by 3dogs Verified Customer Verified Customer

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New Mazda 3--LOVE IT!! Sandy Tydd was my sales person, & found the PERFECT car for me--exactly what I was looking for! I had a 2010 Mazda 3...Loved it as well, but was ready Sandy Tydd was my sales person, & found the PERFECT car for me--exactly what I was looking for! I had a 2010 Mazda 3...Loved it as well, but was ready for a new one-my new one is perfect! Sandy was so personable-easy to talk to & made the whole experience so much easier & more enjoyable. I'd recommend that anyone coming to buy a car at CJ WILSON in Orland Park should MOST DEFINATELY ask for Sandy Tydd for sales...I wouldn't trust anyone else to sell me a car, now.. She's honest, tells it like it is, & will help as best as she possibly can to find the car you're looking for..sold me 2 cars prior too! A ++!! Thank you Sandy!! More

by ILUVTOTI1 Verified Customer Verified Customer

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Great salesman Great people to deal with. All the employees were great to work with. Very knowledgeable and quick in their work. I would definitely go back and recom Great people to deal with. All the employees were great to work with. Very knowledgeable and quick in their work. I would definitely go back and recommend anybody to go their. More

by BILLHURR67 Verified Customer Verified Customer

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Awesome I HATE buying cars because of all the haggling, but this time I had none. Patient, professional, detailed but organized. Telling my friends buy here I HATE buying cars because of all the haggling, but this time I had none. Patient, professional, detailed but organized. Telling my friends buy here More

by CHARDELLSMALLWOOD53 Verified Customer Verified Customer

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Great, No Hassle Experience!!! This dealership was top notch! They went above and beyond to make sure I purchased the car I was most comfortable with. Larry gave me suggestions and This dealership was top notch! They went above and beyond to make sure I purchased the car I was most comfortable with. Larry gave me suggestions and his advice, but was in no way pushy what-so-ever. The process was absolutely painless. So quick and professional. Justin was very informative also, answering all the questions I was throwing at him. Great Customer service all around! More

by GIGLIOMM Verified Customer Verified Customer

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Loved every second. CJ Wilson Mazda in Orland Park gave me a wonderful expierience! I leased my first car with very little credit and they were able to work with me find CJ Wilson Mazda in Orland Park gave me a wonderful expierience! I leased my first car with very little credit and they were able to work with me find a bank that would take me and gave me an amazing price. Plus they sent me home made cookies after my purchase. Loving my Mazda3. Thanks so much CJ Wilson Mazda! More

by LUKESTEWART24 Verified Customer Verified Customer

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Trade in I owned a 2015 Mazda CX9 and wanted to see the new 2016 Mazda CX9. Jack and Brandon worked with me and made me a great deal and I drove home with a b I owned a 2015 Mazda CX9 and wanted to see the new 2016 Mazda CX9. Jack and Brandon worked with me and made me a great deal and I drove home with a beautiful 2016 Mazda CX9 that day. I love it! Thanks, Brandon & Jack! More

by Jennifer Tyler Verified Customer Verified Customer

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Great Attention to Detail Picked up my New 2016 Mazda CX9 yesterday and received great customer service from Chet Poplonski and Sales Manager Jack Howe. Chet took care of ever Picked up my New 2016 Mazda CX9 yesterday and received great customer service from Chet Poplonski and Sales Manager Jack Howe. Chet took care of every detail on my new vehicle I pointed out that needed to be addressed. More

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