Jack Kim | Page 110

Pretty Bad - not returning Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light is on. Roll in that Saturday, I’m told that they don’t do that type of service in Saturday’s. Roger asked “Who did you make your appointment with? It may have been the cashier, and they don’t know anything.” Seems like something that anyone who has the capability of booking appointments should know. Roger acted like he was doing me a huge favor by still accepting the appointment while also up selling me to get my 90k mile service ($900+) I get a call later that day that the check engine light problem was found and fixed, total comes out to $1300 which I pay on Sunday when I pick it up. Turn on the car and the check engine light is still on. Make another appointment for the following Wednesday. The night before, Tuesday, my car won’t start. I somehow figure out a way to get it to start and bring it in that Wednesday. They have my Car for over 6 hours and I finally get a call That they’ve finished. Issue with the battery terminal as well as some technology thing that affected the check engine light. I wasn’t charged, which was an assumed gesture as I had just spent $1300 and had to come back for more fixing. Roger again acting like he hooked it up, after Jack handed me off to him. Here comes Sunday morning. Car won’t start AGAIN. Have to jump it to get home from a friends. End up calling AAA Monday morning. They check the battery and it’s almost completely dead. AAA replaces the battery. You’d have thought that a respectable dealership would have checked the battery’s juice, seen it was 6 years old and replaced it. But, apparently that’s not something that South Bay Hyundai has the IQ to do. How none of these issues are part of a 90k service or 34-point inspection is beyond me. Imagine, for a minute, that you spent $1300 with a business to address issues with your car, and yet right after they allegedly fix it, you have bigger problems than before. I felt neither my time nor my money was valued by this business, therefore I will not spend with them again. It’s not a threat to get free service or perks or money off my next car. I simply don’t trust the dealership to perform competently so I won’t be giving them business. More

by Joe Verified Customer Verified Customer

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Everyting was perfect for me. Every staff were good, especially Deonte who is sales rep was so nice and friendly. I really recommend this Hyundai dealership. I had a so bad e Every staff were good, especially Deonte who is sales rep was so nice and friendly. I really recommend this Hyundai dealership. I had a so bad experience at the neighbor dealership HOND....A, but looking back, you know, I'm a lucky person for buying new Veloster N. I would like to buy again if I still in USA and you guys bring me a new model for Veloster N! Thank you so much. More

by Torao39 Verified Customer Verified Customer

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Always Great! Prompt and Friendly Service - It's what I've come to expect at this place and it never fails. I will certainly be going back. Prompt and Friendly Service - It's what I've come to expect at this place and it never fails. I will certainly be going back. More

by Atroam Verified Customer Verified Customer

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Fast service They had my car done earlier then they had sad it would be, and I love the fact they get a ride home from there so I could go do what I had to do for They had my car done earlier then they had sad it would be, and I love the fact they get a ride home from there so I could go do what I had to do for the day . More

by IAMTROUBLET Verified Customer Verified Customer

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Just happy with the service like I said before happy with the work and service. the only thing was not fair it is price for simple oil change almost $42.00 that is s....o super like I said before happy with the work and service. the only thing was not fair it is price for simple oil change almost $42.00 that is s....o super expensive. More

by anasmiles2004 Verified Customer Verified Customer

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Great Place to Service the Car Service is great with great attitude and willingness to help. Absolutely a team effort to get me in and out as a satisfied customer. Would definitely Service is great with great attitude and willingness to help. Absolutely a team effort to get me in and out as a satisfied customer. Would definitely recommend to a friend More

by ayinde.usher Verified Customer Verified Customer

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thank you for your effort everything are good and thank you for his effort. due to his effort, i can do my schedule on time. he is the best C/S person everything are good and thank you for his effort. due to his effort, i can do my schedule on time. he is the best C/S person More

by syjung Verified Customer Verified Customer

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Genesis Lease South Bay Hyundai were very respectful of our needs. They put up with my husband and I after many visits and let us test drive at least six cars befor South Bay Hyundai were very respectful of our needs. They put up with my husband and I after many visits and let us test drive at least six cars before we made our decision, We think we made a fair deal after a short bargaining period. The finance department explained all the of the details very well. More

by rps39 Verified Customer Verified Customer

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Prompt, courteous service, as always Since I don't put a lot of mileage on my car, I take it in every six months for service and to see what need to b done Had a lube, oil, and filter c Since I don't put a lot of mileage on my car, I take it in every six months for service and to see what need to b done Had a lube, oil, and filter change, with a recommendation that the A/C system be serviced. Also recommended new tires, which was no surprise since the tires had been on the car for seven and one-half years. And of course, had the multi-point inspection. Appreciate the on-going courtesy, competence and professionalism of South Bay Hyundai staff! More

by Elaine Verified Customer Verified Customer

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Great Service Great service! Staffs are friendly. They explained all the details. No delay. They finished the job even before the “promise” time. They offered the L Great service! Staffs are friendly. They explained all the details. No delay. They finished the job even before the “promise” time. They offered the Lyft service on Sat (within 10 miles). More

by whirlyjack Verified Customer Verified Customer

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