Jack Kim | Page 36

Super friendly staff. Knowledgeable and quick to answer any questions I had about service timing and recommendations. Knowledgeable and quick to answer any questions I had about service timing and recommendations. More

by SpiderSFB Verified Customer Verified Customer

Report | Print

The service department needs a new name, because they certainly aren't in the business of providing service. I first tried to contact them about my recall in mid-November; nobody answered the phone and certainly aren't in the business of providing service. I first tried to contact them about my recall in mid-November; nobody answered the phone and they never answered my detailed voicemail. A couple weeks later I tried calling again, nobody answered again, and this time I couldn't leave a message because the voicemail inbox was full - so I sent an email, which was once again ignored. On Monday, December 18 I made an online appointment to have the work done on Friday, December 22; when I brought my car in they told me they didn't have the needed part and it would take 2-3 business days to get it. They said they'd call me when it came in but they didn't. After two weeks of waiting I called and miraculously someone answered. I explained the situation and was transferred to the parts department, and after being put on hold for quite some time I learned they'd had part for over a week. I made another online appointment and finally, about two months after beginning this ridiculous effort, I was able to get the recall work done. I sincerely hope there aren't any more recalls because I never want to deal with them again. More

by denny321 Verified Customer Verified Customer

Report | Print

Our Ionic Hybrid was in their shop for 89 days. We received a myriad of excuses including: part on back order, part shipped to wrong dealer, we are moving, tech has covid etc. Tired of the run arou We received a myriad of excuses including: part on back order, part shipped to wrong dealer, we are moving, tech has covid etc. Tired of the run around at the dealership, we engaged Hyundai corporate leadership and got our car back in 24 hours. Kudos to Hyundai corporate for recognizing and righting a wrong - they get 5 stars, but South Bay Hyundai one star. Word of advice to South Bay be proactive in solving customers' problems. Don't wait for the customer to follow up. I was flabbergasted when I got got my service advisor on the phone and asked him the status of my vehicle that had been there for over 60 days and his response was..."good question". Very bad answer! More

by joehasson Verified Customer Verified Customer

Report | Print

South Bay Hyundai is great. Great service, communication and customer service. I am never worried about my car in their care. Great service, communication and customer service. I am never worried about my car in their care. More

by phillip.paik Verified Customer Verified Customer

Report | Print

Was very confusing about whether or not to say in the car to wait for service provider. I got out of my car to ask and was very rudely told to get back in my car and there were a lot of people in front of m to wait for service provider. I got out of my car to ask and was very rudely told to get back in my car and there were a lot of people in front of me. I noted that I had an appointment to which she replied "everyone does. We're appointment only." My appointment was at 11am and I was not helped until approximately 1130am. The gentlemen who ended up helping me was incredibly nice and he was able to get my car back to me when it was promised. The wi-fi did not work in the waiting area so I had to go to the Starbucks down the street. More

by whitney.thomas.berry Verified Customer Verified Customer

Report | Print

Very friendly and the waiting area is clean. And the service was completed quickly and the car was washed cleanly. And the service was completed quickly and the car was washed cleanly. More

by jeongim Verified Customer Verified Customer

Report | Print

Jack has been extremely helpful and attentive to us for all our service needs. The service is the main reason I bought my second new car from South Bay Hyundai. all our service needs. The service is the main reason I bought my second new car from South Bay Hyundai. More

by djof Verified Customer Verified Customer

Report | Print

Very good. .. Appreciate getting the car put the way it should be, thanks for that.. .. Appreciate getting the car put the way it should be, thanks for that.. More

by pinhead31 Verified Customer Verified Customer

Report | Print

I first spoke with Hollie to make the appt and Jack handled my paperwork the day I checked in. Both were friendly, professional, and explained everything clearly and answered my questions. handled my paperwork the day I checked in. Both were friendly, professional, and explained everything clearly and answered my questions. More

by SusanWhereAreYou Verified Customer Verified Customer

Report | Print

Andrew Kwak, a staff of South Bay Hyindai, was really kind and helpful. I really appriciate it! kind and helpful. I really appriciate it! More

by arielle02 Verified Customer Verified Customer

Report | Print