Jack Kim | Page 36

Friendly and professional staff. Service representative Kei Yukimura was incredibly helpful every step of the way. I highly recommend this dealership and service center. Service representative Kei Yukimura was incredibly helpful every step of the way. I highly recommend this dealership and service center. More

by YSOOHWANG Verified Customer Verified Customer

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I was surprised how easy it all was. The online appointment, easy. The check in process, easy. A ride to my house and back since it would be a few hours, easy. Picking up a car that was The online appointment, easy. The check in process, easy. A ride to my house and back since it would be a few hours, easy. Picking up a car that was taken care of and clean and ready to go again, the easiest. Thank you SB Hyundai for making it a very easy and painless experience. I’ll be back for sure. More

by kylesterling Verified Customer Verified Customer

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I always like to bring my car to South Bay Hyundai. Quality of their service is the best. Very professional and reliable. Quality of their service is the best. Very professional and reliable. More

by akiko Verified Customer Verified Customer

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Friendly people and the waiting area was nice and clean. Will definitely come back for my services here. Will definitely come back for my services here. More

by amalia.gonzalez23 Verified Customer Verified Customer

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Really nice people and and good costumer service. And really clean area for the customers waiting on their vehicle. And loved the fact that they also provide snacks and coffee And really clean area for the customers waiting on their vehicle. And loved the fact that they also provide snacks and coffee More

by Flores.danny96 Verified Customer Verified Customer

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My vehicle was done on time as promised, love the how they get me a ride home they get me a ride home More

by IAMTROUBLET Verified Customer Verified Customer

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Eddie was a top notch salesperson. Glad we talked to him on the phone and went to visit him in person Glad we talked to him on the phone and went to visit him in person More

by jh.kevin.choi Verified Customer Verified Customer

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Super friendly staff. Knowledgeable and quick to answer any questions I had about service timing and recommendations. Knowledgeable and quick to answer any questions I had about service timing and recommendations. More

by SpiderSFB Verified Customer Verified Customer

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The service department needs a new name, because they certainly aren't in the business of providing service. I first tried to contact them about my recall in mid-November; nobody answered the phone and certainly aren't in the business of providing service. I first tried to contact them about my recall in mid-November; nobody answered the phone and they never answered my detailed voicemail. A couple weeks later I tried calling again, nobody answered again, and this time I couldn't leave a message because the voicemail inbox was full - so I sent an email, which was once again ignored. On Monday, December 18 I made an online appointment to have the work done on Friday, December 22; when I brought my car in they told me they didn't have the needed part and it would take 2-3 business days to get it. They said they'd call me when it came in but they didn't. After two weeks of waiting I called and miraculously someone answered. I explained the situation and was transferred to the parts department, and after being put on hold for quite some time I learned they'd had part for over a week. I made another online appointment and finally, about two months after beginning this ridiculous effort, I was able to get the recall work done. I sincerely hope there aren't any more recalls because I never want to deal with them again. More

by denny321 Verified Customer Verified Customer

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Our Ionic Hybrid was in their shop for 89 days. We received a myriad of excuses including: part on back order, part shipped to wrong dealer, we are moving, tech has covid etc. Tired of the run arou We received a myriad of excuses including: part on back order, part shipped to wrong dealer, we are moving, tech has covid etc. Tired of the run around at the dealership, we engaged Hyundai corporate leadership and got our car back in 24 hours. Kudos to Hyundai corporate for recognizing and righting a wrong - they get 5 stars, but South Bay Hyundai one star. Word of advice to South Bay be proactive in solving customers' problems. Don't wait for the customer to follow up. I was flabbergasted when I got got my service advisor on the phone and asked him the status of my vehicle that had been there for over 60 days and his response was..."good question". Very bad answer! More

by joehasson Verified Customer Verified Customer

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