I drive waaaaay across town to have my car serviced
there. That speaks volumes to the trust I have in them to take care of my vehicle.
there. That speaks volumes to the trust I have in them to take care of my vehicle.
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by staceyrholmes@gmail.com
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
South Bay Hyundai responded
Thank you so much for your kind words! We’re truly honored to know that you make the extra drive to have your vehicle serviced with our team.
Your trust means everything to us, and we appreciate the confidence you have in our team to take great care of your vehicle. We’re grateful for your loyalty and support and look forward to continuing to provide the quality service you’ve come to expect.
Thank you for choosing us!
Southbay Hyundai has always taken good care of me for the
past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpfu
past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpful and kind.
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by NANNYGOEPPNER
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
South Bay Hyundai responded
Thank you so much for your incredible feedback! We’re truly grateful for your loyalty and for trusting South Bay Hyundai with your vehicle for the past 12 years. It means so much to hear that our team has consistently provided honest, reliable service while taking great care of you and your Tucson. Knowing that you feel confident in our work and appreciate the kindness and helpfulness of our team is the greatest compliment we could receive. Thank you for being a valued part of the South Bay Hyundai family. We look forward to continuing to take care of you and your Tucson for many years to come!
Great service and on time, very satisfying.
Did a great job with the car
Thankyou
Did a great job with the car
Thankyou
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by frankiebreal429
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2026 -
South Bay Hyundai responded
Thank you so much for your kind feedback! We’re thrilled to hear that your service was completed on time and that you were satisfied with the experience. It’s wonderful to know our team took great care of your vehicle and provided the quality service you deserve. We truly appreciate your support and your trust in us.
Jack is always fast, friendly and informative.
I appreciate him so much! He’s most definitely the best service advisor there!
I appreciate him so much! He’s most definitely the best service advisor there!
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by Osbornemelanie
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
South Bay Hyundai responded
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jack consistently provides you with fast, friendly, and informative service. It means a lot to know that he has earned your trust and appreciation. We’ll be sure to share your kind words with Jack, he’ll be happy to know he made such a positive impact on your experience. Thank you for choosing us, and we look forward to seeing you again!
They were great.
My serviceman was professional and did what he said. Would highly recommend
My serviceman was professional and did what he said. Would highly recommend
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by srosen1213
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
South Bay Hyundai responded
Thank you so much for your kind feedback! We’re thrilled to hear that your service experience was great and that our team member provided professional, reliable service.
It’s wonderful to know that we delivered on our promises and earned your recommendation. We truly appreciate your trust and support.
I recently brought my vehicle in for service, which was
completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I
completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I noticed my steering wheel was off-center and had to return again to have that resolved.
When I arrived Jack Kim came out to speak with me. I let him know I was returning again for the 3rd time (he dismissed this and informed my I was only returning for the 2nd time) and needed to have the steering wheel adjusted. Since this wasn't my fault and should have been done properly on my previous visit I asked him if it could be done quickly since I would have to wait. He told me it would be at least 3 hours since it was a busy day, etc., etc., etc. I asked him if I could possibly get a Lyft back since this was now going to take half my day waiting. He said no, SBH no longer provides Lyft rides back to the dealership.
He also showed no interest when I mentioned SBH would lose me as a customer since I shouldn't have had to come back to have this issue resolved.
Given that I had no choice but to wait, I gave up on Jack's horrible customer service and proceeded to the customer waiting area. Within a few minutes Jeremy called me with a couple of questions about my vehicle. I walked over and spoke with him about my situation. To make a long story short, Jeremy offered me a Lyft back to dealership and had my vehicle ready within 90 minutes. When I returned to SBH my vehicle was waiting up front and Jeremy made a point to speak with me before I left.
I have had my vehicle serviced at SBH for 5 years and was ready to walk due to Jack Kim's terrible customer service skills. I mentioned to Jeremy that his actions that day has, for now, made me reconsider that decision. However, I will not work with Jack Kim on any future service appointments.
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by bob.ives1
Verified Customer
Verified Customer
Jul 08, 2026 -
South Bay Hyundai responded
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the frustration you experienced with the repeat visits required to address your vehicle concerns and the communication during your service experience. We understand how disappointing it can be to return multiple times for an issue and how important it is for customers to feel supported throughout the process.
We’re glad to hear that Jeremy was able to step in, assist with transportation, and help get your vehicle completed in a timely manner. Your comments regarding your service experience, communication, and the interactions with our team have been shared with management for review.
We appreciate your many years of loyalty to South Bay Hyundai and thank you for giving us the opportunity to address your concerns.
Extremely difficult to contact staff via operator which
transfers to "Bella AI" which is totally ineffective and frustrating.
transfers to "Bella AI" which is totally ineffective and frustrating.
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by DOCDINA23
Verified Customer
Verified Customer
Jul 03, 2026 -
South Bay Hyundai responded
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced trying to reach our team and that the automated system was frustrating to use. We understand how important it is to be able to quickly connect with a real person when you need assistance.
Your comments regarding phone accessibility and communication have been shared with our management team for review. We appreciate you taking the time to let us know about your experience.
Jack Kim, my service advisor always takes care of my
service needs promptly and efficiently. He always clearly explains what was done and provides the share ride needed for vehicle return.
service needs promptly and efficiently. He always clearly explains what was done and provides the share ride needed for vehicle return.
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by ralimbo
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
South Bay Hyundai responded
Thank you for sharing your feedback. We’re glad to hear that Jack continues to provide prompt and efficient service and that he clearly explains the work performed on your vehicle. We also appreciate your comments regarding the transportation support provided during your visits. We value your continued trust and look forward to assisting you again in the future.
Mr. Jack Kim was professional, accommodating and
informative. Great customer service. Liked the lobby area.
informative. Great customer service. Liked the lobby area.
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by speedmounita
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
South Bay Hyundai responded
Thank you so much for your kind feedback! We’re thrilled to hear that Jack provided you with professional, accommodating, and informative service. It’s great to know you had a positive experience and enjoyed the lobby area as well. We truly appreciate your kind words and your support. Thank you for choosing us, and we look forward to seeing you again!
Best customer service by Jack kim .
i am very happy the way he treat me .
i am very happy the way he treat me .
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by Dj
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
South Bay Hyundai responded
Thank you so much for your kind words! We’re thrilled to hear that Jack provided you with such excellent customer service and treated you so well during your visit. We truly appreciate your feedback and are happy to know you had a positive experience. Thank you for choosing us, and we look forward to seeing you again!