Nicole Nelson

I appreciate Nicole's professionalism and common courtesy. She has taken the next step in making my visit very enjoyable courtesy. She has taken the next step in making my visit very enjoyable More

by IJCMONSTER Verified Customer Verified Customer

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After an oil change at the dealership late last year my car began riding rough. Strangely coincidental the morning of my appointment to check it out, the car took multiple attempts to start. Upon arriving car began riding rough. Strangely coincidental the morning of my appointment to check it out, the car took multiple attempts to start. Upon arriving at the dealership I was told it was a bit late in the day for service to get to it and it was suggested I bring it back in a couple days. The morning of the next appointment it also took multiple tries to start the engine. The car was kept overnight for diagnosis. Bottom line, it needed a new starter at a whopping cost of over $900 including an outrageous 3% surcharge for paying with a credit card. Shame on Hyundai for nickel and diming customers. Anyway, the initial concern of rough ride was not solved despite 2 days of service. I also think requiring a new starter after just 14,000 miles is quite disappointing. I suspect, but can’t prove, that it’s possible oil was spilled on the starter during the oil change. In addition, I think the $215 diagnosis fee should have been waved since I indicated the starter was acting up. More

by ibepat Verified Customer Verified Customer

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Nicole got us out ahead of schedule! The waiting room was very comfortable. Thank you Nicole! The waiting room was very comfortable. Thank you Nicole! More

by wdarnold50 Verified Customer Verified Customer

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I was disappointed to wait longer than the time projected for my vehicle service. Many people who waited came after me, and their vehicles were done before mine. I think Nicole forgot I was waiting because s for my vehicle service. Many people who waited came after me, and their vehicles were done before mine. I think Nicole forgot I was waiting because she came out to get other clients to tell them their cars were ready, but she called me when I was sitting in the lobby the entire time. I had a scheduled appointment and I said in that appointment that I was waiting for my car. I did enjoy that my car was washed, but I did have to wait longer for that too (after I was told my car was ready by the phone call received). More

by Ruby Verified Customer Verified Customer

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The reception when bringing in car for service was less than great. Three employees standing by playing around and laughing while I waited. Once we got an advisor to come out, ever went smoothly, than great. Three employees standing by playing around and laughing while I waited. Once we got an advisor to come out, ever went smoothly, More

by dweber3kids Verified Customer Verified Customer

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Nicole had provided the services in timely manner. She explained well the issues to be solved. She explained well the issues to be solved. More

by leejhh1122 Verified Customer Verified Customer

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Nicole helped me with my very first service and she went above and beyond. Will recommend Nicole over again Thank you above and beyond. Will recommend Nicole over again Thank you More

by sandyuhmhan Verified Customer Verified Customer

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I made an appointment online for a recall fix. Online, it said it would take 1 hour. When I arrived, I had to wait more than 15 minutes before I could even talk to someone. Then, the person I talk Online, it said it would take 1 hour. When I arrived, I had to wait more than 15 minutes before I could even talk to someone. Then, the person I talked to said that the service would take 3-4 hours, and being that it was already almost 3 pm, that I'd have to come back another time, earlier in the day. She also said they didn't have the part in stock. It may well be that this was the fault of the corporate online appointment booking system rather than this dealer, but this lack of coordination is totally unacceptable. It wasn't a huge inconvenience for me, but for some people, setting aside a block of time and going out of their way to the dealer for a fix, and then having that time wasted, would be a huge inconvenience. More

by Aaron Verified Customer Verified Customer

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All worked out as expected. The cost was comparable with other repair shop, Free car wash at the end. The cost was comparable with other repair shop, Free car wash at the end. More

by yicdoo Verified Customer Verified Customer

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Great attitude and customer service,very pleasant atmosphere,eager to assist and listen to the customer. atmosphere,eager to assist and listen to the customer. More

by man11brew Verified Customer Verified Customer

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