Nicole Nelson

South Bay Hyundai responded

Thank you for sharing the details of your visit. We’re glad we were able to take care of the horn service under the manufacturer’s warranty. We also appreciate you noting the additional services that were recommended and that you chose to decline them at this time. Our goal is to provide clear information and let you decide what makes the most sense for your vehicle and your needs. Thank you for choosing our service team!

South Bay Hyundai responded

Thank you for the great feedback! We’re so glad Nicole was friendly, knowledgeable, and able to make your visit a positive one. It’s also great to hear you enjoyed the facility while you waited. Having a comfortable place to relax can make a big difference during a service visit. We truly appreciate you taking the time to share your experience and recognize Nicole!

South Bay Hyundai responded

We’re sorry you’ve had such a frustrating experience trying to reach our team. Being left on hold, not receiving callbacks, and having difficulty using the app, especially when the dealership is not conveniently located for you, is understandably frustrating. We appreciate you bringing this to our attention, and your feedback regarding our phone communication, appointment process, and customer support has been shared with management for review.

South Bay Hyundai responded

Thank you for the kind feedback! We’re glad you found the remodeled space so much nicer, clean, and comfortable. We put a lot of thought into improving the experience for our customers, so it’s great to hear that the changes have made such a difference. We appreciate you taking the time to share your thoughts and hope you continue to enjoy the new space on your future visits!

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad your service advisor made you feel welcome and that you enjoyed the comfortable waiting area. We want our customers to have a pleasant place to relax, whether that means grabbing some water, a hot drink, or a snack while their vehicle is being serviced. We appreciate you choosing us and hope to see you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that your oil change took 3.5 hours and that you had to seek out an update after the original estimate had passed. We understand your frustration with the extended wait and the lack of useful status updates through the service link. We also apologize that your vehicle was not washed and that you were not satisfied with the tire pressure check. Your concerns have been shared with our management team for review. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing this candid feedback. We’re glad your vehicle was completed ahead of the promised time and that Nicole stayed responsive throughout the process, even when the answers weren’t necessarily the ones you were hoping for. We appreciate her commitment to keeping you informed. We also understand why the circumstances surrounding the fuel injection issue would be upsetting, especially after experiencing a breakdown on the 405. We can certainly understand your frustration and concern about feeling like you should have been notified sooner. We appreciate you bringing this to our attention and giving us the opportunity to address your vehicle and hear your concerns.

South Bay Hyundai responded

Thank you for sharing your experience with us! We’re happy to hear that the care you received has been consistent from the time you leased your vehicle through your first service visit. It’s especially nice to know Nicole made such a great impression as your service advisor. We’ll be sure to pass along your compliment to her. We appreciate you choosing us and look forward to being here throughout your ownership!