Nicole Nelson

Overall, very good service. Just a little annoyed that they didn’t wash my car at the end Just a little annoyed that they didn’t wash my car at the end More

by cokebarba Verified Customer Verified Customer

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My most current concern is with the service department. My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyun My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyundai.com. One sale staff told they were not here to do my paper work. Mr. Morales was kind enough to come by and start the process of removing the lease car's information. The car's info was not completely remove and it took my self and the blue link help line over an hour to completely delete the prior car. Lesson to me is the sale staff only supports the immediate buyer and not the purchase of subsequent Hyundai product not from their dealership. I have a current issue obtaining a repair of the remote controls (MODE, PRESET) on the steering column. This is an intermittent problem (not functioning roughly 75% of the time. I have taken the car in once and controls did not work, was told to make an appointment, I did...I came to the appointment and was told I needed to wait until the controls did not work at all. I returned when controls were not working the MODE irregularly and PreSet not at all. My service rep was helpful and sympathetic but advised against completing the repairs until both were 100% non functional. This has been 4 times...I do have other demands on my time and want this issued resolved. The current state is distracting to me as a driver as I need to use the touch screen to change media status. This diverts attention from the road to the screen. It is my belief that the dealership does not want to order parts it might not use. I intend to speak with the service department and ask for a written statement as to why this repair cannot be scheduled or to please schedule and order appropriate parts. Oh I also received a call today from the Sale Department asking when I was returning my leased Ioniq 6 ....It was returned October 5. The return was not recorded in their system...glad I got a receipt of return More

by diane.berg Verified Customer Verified Customer

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I am not certain who to address this to but charging clients a 3% surcharge for credit card use to pay for service charges is a poorly conceived money grab. It is insulting to your clients many of whom clients a 3% surcharge for credit card use to pay for service charges is a poorly conceived money grab. It is insulting to your clients many of whom have paid $20,000. to $60,000. to purchase your products. Now those same "loyal" customers are being penalized on the service end. The optics are beyond terrible. If Huyndai needs the money just bury it in the charges. Reminds me of the "New Coke" fiasco of 1985 which almost brought down the Coca-Cola empire and resulted in an emergency bail out and reversing strategies within 4 months. Thanks and please forward appropriately. Les Edrich More

by l.edrich Verified Customer Verified Customer

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Great customer service. Clear and prompt clarification of services required and the cost of the service. Clear and prompt clarification of services required and the cost of the service. More

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I dropped off my car and it was ready in two days. Jack was very nice and helpful, I didn’t have to spend a lot of time at the facility and everyone I interacted with was kind. Jack was very nice and helpful, I didn’t have to spend a lot of time at the facility and everyone I interacted with was kind. More

by kayladanders Verified Customer Verified Customer

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SBH has the worst customer service I have ever experienced. I will NEVER buy Hyundai again. I will not recommend this dealership or this brand. experienced. I will NEVER buy Hyundai again. I will not recommend this dealership or this brand. More

by LISAMARDESICH Verified Customer Verified Customer

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Nicole Nelson took great care of me during my service visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. South Bay Hyundai made the whole visit easy. I’ll definitely be back! More

by benjaebc11 Verified Customer Verified Customer

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I first met with Nicole, and she was on her cell and not helpful and gave me the wrong answer when I explained to her that the part was under warranty. If the questions below reflect my first interaction w helpful and gave me the wrong answer when I explained to her that the part was under warranty. If the questions below reflect my first interaction with Nicole, they are all poor. I then bypassed her and asked for the manager. I had the pleasure of working with Jack/manager. He was very good at analyzing and taking care of my problem with a smile. Everything was under warranty and went smoothly. It was a great first experience working with Jack at South Bay Hyundai. More

by Al Quattrocchi Verified Customer Verified Customer

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Quick efficient service, friendly folks, everything ran so very smoothly it was very helpful, glad to go so very smoothly it was very helpful, glad to go More

by emmet0 Verified Customer Verified Customer

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Really service is not good My car has some noise at rear door.. I dropped my car and After 2 days they said I have to go other dealership. Even they didn't call me when I call they said almost done rear door.. I dropped my car and After 2 days they said I have to go other dealership. Even they didn't call me when I call they said almost done. But after 3 hrs when I visited there they said I must go another dealership More

by steve12jeon Verified Customer Verified Customer

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