Nicole Nelson

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad your service advisor made you feel welcome and that you enjoyed the comfortable waiting area. We want our customers to have a pleasant place to relax, whether that means grabbing some water, a hot drink, or a snack while their vehicle is being serviced. We appreciate you choosing us and hope to see you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that your oil change took 3.5 hours and that you had to seek out an update after the original estimate had passed. We understand your frustration with the extended wait and the lack of useful status updates through the service link. We also apologize that your vehicle was not washed and that you were not satisfied with the tire pressure check. Your concerns have been shared with our management team for review. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing this candid feedback. We’re glad your vehicle was completed ahead of the promised time and that Nicole stayed responsive throughout the process, even when the answers weren’t necessarily the ones you were hoping for. We appreciate her commitment to keeping you informed. We also understand why the circumstances surrounding the fuel injection issue would be upsetting, especially after experiencing a breakdown on the 405. We can certainly understand your frustration and concern about feeling like you should have been notified sooner. We appreciate you bringing this to our attention and giving us the opportunity to address your vehicle and hear your concerns.

South Bay Hyundai responded

Thank you for sharing your experience with us! We’re happy to hear that the care you received has been consistent from the time you leased your vehicle through your first service visit. It’s especially nice to know Nicole made such a great impression as your service advisor. We’ll be sure to pass along your compliment to her. We appreciate you choosing us and look forward to being here throughout your ownership!

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your recent visit did not reflect the level of service and care you have experienced with us in the past. We truly appreciate your loyalty over the years and understand how disappointing it must have been to have a different experience, especially after making an appointment and expecting a more comfortable visit. We understand that your recent surgery made a lengthy wait especially challenging, and we regret that we did not provide the level of consideration and support you expected. Your comments have been shared with our management team for review. We appreciate you bringing these concerns to our attention and giving us the opportunity to improve. We value your past business and hope to have the opportunity to provide you with the experience you deserve in the future.

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear you enjoyed the amenities in our waiting area, including the air conditioning, power ports, and refreshments. Creating a comfortable and convenient environment for our customers while their vehicles are being serviced is very important to us. We appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your recent service experience did not reflect the level of communication and attentiveness you have come to expect from our team. We understand how frustrating it can be to wait for updates and not receive a timely response when you are trying to get information about your vehicle. Your comments regarding communication and your interaction with Will have been shared with our management team for review. We appreciate you taking the time to let us know about your experience and hope to provide a better experience during your next visit.

South Bay Hyundai responded

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your recent service experience did not meet your expectations. We understand how frustrating it can be when there are delays, inaccurate updates, missing information, and a lack of communication throughout the process. We appreciate your recognition that our team members are working hard, and we understand your concerns regarding the scheduling process, parts communication, and the overall coordination of your visit. Your comments regarding service updates, parts handling, and communication have been shared with our management team for review. Thank you again for your honest feedback. We value the opportunity to learn from your experience and work toward providing a better level of service in the future.