Jack Nguyen
Jack Nguyen at Herb Chambers Ford of Braintree

Jack Nguyen | Page 14

Service Advisor

Herb Chambers Ford of Braintree

75 Granite St
Braintree, MA 02184

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4.6
234 Reviews
4.6

234 Reviews

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234 Reviews of Jack Nguyen

December 11, 2023

Dealership Rating
Employee Rating

Service people very friendly. Easy to talk to. They helped me plan my vehicles future service schedule. More

by Ksirois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

Herb Chambers Ford of Braintree responded

Hey Ksirois, thank you for the 5-star rating! We're glad to know our team at Herb Chambers Ford of Braintree was able to assist you with your vehicle's future service schedule. We look forward to serving you again!

December 07, 2023

Dealership Rating
Employee Rating

As I did not get the work done due to taking my vehicle back to my mechanic to correct the work. I was very upset and Cindy was very understanding and supportive. She gave me her card and told me to rea More

by Leolady69
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John in the service department

Dec 08, 2023

Herb Chambers Ford of Braintree responded

Hi Dreya! It's great to know that Cindy and our team at Herb Chambers Ford of Braintree were understanding and supportive during your visit. We're here for you anytime you need us! Thanks for considering us for future maintenance needs.

December 07, 2023

Dealership Rating
Employee Rating

Super easy to book a service appointment online, Jack at the service counter was great to work with and they finished repairing multiple recalls on my car really quickly! More

by cordeliawinters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Herb Chambers Ford of Braintree responded

We're glad to know that you found our online booking process convenient and the service from Jack commendable. Our team at Herb Chambers Ford of Braintree always strives for efficient work, especially when it comes to recalls. Thanks for your feedback!

December 03, 2023

Dealership Rating
Employee Rating

Excellent customer service. Minimum wait time. Very skilled employees. Would recommend to my colleagues. Will go again More

by Mckeenmarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Bailey, Jay Larkin, Paul Martin, Adam Smith

Dec 05, 2023

Herb Chambers Ford of Braintree responded

Hi Mckeen! We're glad to know that you had an excellent experience with us at Herb Chambers Ford of Braintree! We appreciate your recommendation and look forward to serving you again in the future. Safe travels until then!

November 29, 2023

Dealership Rating
Employee Rating

Great experience right when I walked through the door. Customer service was very accommodating and vehicle was finished at a very reasonable time!! More

by mtsullivan617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2023

Herb Chambers Ford of Braintree responded

Thank you for the 5-star rating! We're glad to know you had a great experience at Herb Chambers Ford of Braintree. Our team works hard to provide excellent customer service and timely vehicle services! Drive safely!

November 16, 2023

Dealership Rating
Employee Rating

Excellent service. Professional and courteous service manager and team. Work was finished as promised and on time. More

by donovatj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Herb Chambers Ford of Braintree responded

Thank you for the 5-star rating! We're glad to know you had an excellent experience with our team at Herb Chambers Ford of Braintree! We always aim for professionalism and punctuality! Safe travels!

November 01, 2023

Dealership Rating
Employee Rating

I want for "The works" and check engine, battery was fine. Was told after test drive. Needed a new battery More

by Smcgrath995
Service Communication
Recommend Dealer
No

Other Employees Tagged: Not sure if the name I picked is correct

Nov 06, 2023

Herb Chambers Ford of Braintree responded

We're sorry to read about your experience. It's important for us that our customers feel confident in the services we provide, and it seems like there may have been some confusion here. We'd appreciate the opportunity to discuss this further with you directly so we can better understand what happened during your visit. Please reach out at your earliest convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

October 24, 2023

Dealership Rating
Employee Rating

Jack was excellent in getting all the services I requested done on my car in a timely and quality manner. Kept in communication with me at all times about any updates. More

by Joe752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2023

Herb Chambers Ford of Braintree responded

Joe, we're glad to know Jack and our team at Herb Chambers Ford of Braintree were able to provide you with excellent service. Thanks for the review!

October 23, 2023

Dealership Rating
Employee Rating

So far like other dealerships for service. Work done but then picking up vehicle I encountered that vehicle having starting problems More

by sullij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Bailey, Jay Larkin, Paul Martin, Adam Smith

Oct 24, 2023

Herb Chambers Ford of Braintree responded

Thank you for the feedback. We're sorry to learn about the issues you encountered after your visit. Please reach out so we can look into this issue for you and ensure it gets resolved promptly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

October 11, 2023

Dealership Rating
Employee Rating

Great customer service reps. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. More

by kb63853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 18, 2023

Herb Chambers Ford of Braintree responded

Thank you for reviewing your experience. We appreciate the feedback and encourage you to reach out directly with any questions or concerns regarding these charges. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

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