Jack Nguyen | Page 15

Perfectly on everything good service good costumer service and the service was great also on time service and the service was great also on time More

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Jack Nguyen greeted me promptly with a smile and asked how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly to how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly took the two key fobs confirmed his solution that my key fob was defective, covered by warranty and could reprogram new one provided in stock availability. He stated it would be 1 to 2 hours for the whole process if I could wait in waiting room. He came back shortly and confirmed replacement fob available. I said great and asked if the Works could be added. He said I could wait because I still had more miles to go but I preferred it be done because it was the first time. He had the new fob and the works done in a little under 2 hours and confirmed that the new fob worked. He also showed my Fords backup plan if this problem happened in the future. Wow what professional courteous service from Jack who considers his service to the customer as “ Job #1”. I think I’ve heard that in a Ford ad sometime. More

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The people in service at Herb Chambers Ford do a fantastic job when they service my vehicle. Prompt, courteous, professional and friendly. fantastic job when they service my vehicle. Prompt, courteous, professional and friendly. More

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This was our first time bringing our used 2004 Ford F150 to the dealership for an oil change and a battery replacement. The service was done in a timely manner and checking out was a breeze with the cashier to the dealership for an oil change and a battery replacement. The service was done in a timely manner and checking out was a breeze with the cashier. This is our new dealership for servic More

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We have to travel 2. 5 hours to get to Chambers, including a ferry ride! It is well worth the effort. The extensive work, including a recall, was well done, in a timely ma 5 hours to get to Chambers, including a ferry ride! It is well worth the effort. The extensive work, including a recall, was well done, in a timely manner and cost effective. We also appreciated the high level of communication by our service representative. We’ll keep coming back! More

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The staff was friendly, helpful and knowledgeable. Working with Jack N. was pleasant. The waiting area was clean Working with Jack N. was pleasant. The waiting area was clean More

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Expected a second day of service due to potential starter problem but was pleasantly surprised that it was a battery problem; more easily resolved. Amount of waiting time was as expected and staff members w problem but was pleasantly surprised that it was a battery problem; more easily resolved. Amount of waiting time was as expected and staff members with which I interacted were helpful and pleasant. More

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They were able to fix my car and timely fashion. Friendly service department. Get me well informed problems and status of repairs. Friendly service department. Get me well informed problems and status of repairs. More

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Always friendly and professional, always! Well trained Ford mechanics, In a comfortable setting, etc. PERFECT!!!! Well trained Ford mechanics, In a comfortable setting, etc. PERFECT!!!! More

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These people were exceptional. First time I was there since my husband died. I wasn’t treated any different than when he was there with me. First time I was there since my husband died. I wasn’t treated any different than when he was there with me. More

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