Jack Nguyen
Jack Nguyen at Herb Chambers Ford of Braintree

Jack Nguyen | Page 16

Service Advisor

Herb Chambers Ford of Braintree

75 Granite St
Braintree, MA 02184

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4.6
234 Reviews
4.6

234 Reviews

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234 Reviews of Jack Nguyen

August 02, 2023

Dealership Rating
Employee Rating

Thanks again for the great service . a very happy customer !!!! As always great product support . More

by BTrieber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Larkin

Aug 03, 2023

Herb Chambers Ford of Braintree responded

Thank you for your loyalty and for choosing Herb Chambers Ford of Braintree for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

July 29, 2023

Dealership Rating
Employee Rating

Was very quick getting our vehicle in to be looked at and diagnosed. And the part was in stock and repairs were made quick. Overall very happy with the service More

by My72novass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Herb Chambers Ford of Braintree responded

Thank you for the 5-star rating! We're happy to hear you had a quick and efficient service experience at Herb Chambers Ford of Braintree. Drive safely!

July 29, 2023

Dealership Rating
Employee Rating

Herb Chambers is a very good dealership with an excellent service department. The service department let's you know what is wrong with your vehicle and when it will be ready that is very important. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Herb Chambers Ford of Braintree responded

Bob, we're glad to know you appreciate the transparency and efficiency of our service team here at Herb Chambers Ford of Braintree. Thanks for your positive feedback!

July 18, 2023

Dealership Rating
Employee Rating

Would have gone lower if I could have . Made an appointment to drop off my van for a transmission issue appointment was rescheduled the morning before I was supposed to drop it off for two More

by Jbertonielectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 07, 2023

Herb Chambers Ford of Braintree responded

Thank you for the feedback about your recent experience with our team. We sincerely apologize for the frustration and inconvenience caused by the circumstances surrounding your vehicle’s service needs. We have reviewed what you shared internally, so that we can take steps to ensure we are more efficient in our processes moving forward. If you'd like to share anything further, please feel free to contact me directly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

Jul 19, 2023

Jbertonielectric responded

Yesterday when I went in to pay for the sticker and break work I sat in the waiting room for 15 min while a young lady sat in a chair and said nothing to me while I waited. About 15 minutes later a guy came in and said are you here for pick up I said yes he sent me to the middle window when low and behold the young lady got up yes the one that was sitting there doing NOTHING and rang it up . This place is the worst I have ever done business with . This place makes the RMV look well run if that is even possible!!!!! I would have given - stars if it was possible.

Aug 07, 2023

Jbertonielectric responded

Talk is cheep !!!!! Won’t be back I would pay 10 X more to not deal with you clowns again ! The worst experience I have ever had and lost a sale I would have bought the second van from you but never again

July 15, 2023

Dealership Rating
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I bought my car here and have used the service center for years. I've never been disappointed. Excellent work at fair prices. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2023

Herb Chambers Ford of Braintree responded

Thank you for your loyalty to Herb Chambers Ford of Braintree! We're delighted to hear that our service center has consistently provided excellent work at fair prices. We appreciate your kind words and look forward to serving you in the future. Have a great day!

June 30, 2023

Dealership Rating
Employee Rating

From start the service was very good and Jack was pleasant and helpful he has been in the past More

by richardoneill364
Service Price Transparency
Recommend Dealer
Yes
Jul 03, 2023

Herb Chambers Ford of Braintree responded

Thank you for the great review, Richard! Jack & the team look forward to seeing you again next time here at Herb Chambers Ford of Braintree!

June 29, 2023

Dealership Rating
Employee Rating

Great service 7am appointment out in at 9am so was very happy and the guys are the best my guy Jack in service More

by vincelakessr
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Scott Lewis , Drew Bailey, Jay Larkin, Paul Martin, Adam Smith

Jun 30, 2023

Herb Chambers Ford of Braintree responded

Thank you for the great review! We're glad to hear that our Herb Chambers Ford of Braintree team provided you with excellent service and got you in and out efficiently. Jack is our valuable team member and will be happy to know this feedback. Drive safely, and we hope to see you again next time!

June 29, 2023

Dealership Rating
Employee Rating

Drew Bailey did an excellent job and the technicians did great finding and correcting the issue. More

by jrichardi0191
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Drew Bailey, Jay Larkin, Paul Martin, Adam Smith

Jun 29, 2023

Herb Chambers Ford of Braintree responded

Thank you for your feedback and kind words regarding Drew's excellent performance and successful resolution at Herb Chambers Ford of Braintree. We're thrilled to hear that our team met your expectations and delivered a satisfactory solution. We'll see you next time!

June 24, 2023

Dealership Rating
Employee Rating

Jack was really professional and friendly He explained everything in i way it was easy to understand He gave me recommendations on how to maintain my truck He emailed me to make sure everything was go More

by Hectornor
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Herb Chambers Ford of Braintree responded

Hey Hectornor, thanks for the awesome review! We're glad to hear that Jack provided you with professional and friendly service. Don't hesitate to reach out if you need any further assistance with your truck. Have a great day! - The Herb Chambers Ford of Braintree Team

June 19, 2023

Dealership Rating
Employee Rating

Great work excellent service amazing personal always left extremely satisfied. Probably why I bought two cars there. More

by kill1977
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Drew Bailey, Jay Larkin

Jun 21, 2023

Herb Chambers Ford of Braintree responded

We're so glad to hear that you've had such a positive experience with our team at Herb Chambers Ford of Braintree! Thank you for choosing us not once, but twice. We appreciate your support and look forward to serving you again in the future. Drive safely!

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