Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Jack Shen
Refer Me
5 Reviews
I was born in Taiwan, and came to USA when I was 9 year old. I have lived in Southern California for going on 13 years. I attended NMSU with a major in hospitality, and I learned that customer service is so important in every industry. A wise man told me customer service is everywhere and everywhere needs it. It is not just about the product it is the presentation of the product as well. The product can be the best built, but CUSTOMER SERVICE is from the heart and can’t be duplicated. Thanks to the wise man this has been very helpful for me as my career goes along. I have worked in customer service jobs all my career and now here at Mercedes-Benz of Arcadia. I truly wish to provide the highest level of customer service to my clients and look forward to assisting YOU when you visit Mercedes Benz of Arcadia.
Read moreDealership Experience
5 yrs, 9 mos
Industry Experience
7 yrs, 1 mo
Languages Spoken
English
Mandarin
5 Reviews of Jack Shen
Helpful 
May 31, 2023
Trading in my car at Mercedes of Arcadia was an amazing experience. I am onto my third Mercedes and was previously going to Mercedes Ontario- after being extremely unsatisfied i was convinced I would no lo experience. I am onto my third Mercedes and was previously going to Mercedes Ontario- after being extremely unsatisfied i was convinced I would no longer be with Mercedes. I was helped by jack a member at Arcadia Mercedes and he was extremely knowledgeable and kind. He was patient and took the time to thoroughly explain and show me cars. Being a female I feel as if often times we are taking advantage of one car shopping or over priced. I placed an order for a brand new car Jack was attentive, giving me updates throughout the month and very quick when it came time to trading in my car I would 100% recommend him to anyone of my friends or family for future Mercedes purchases. More
by Stephanie Garcia Barragan
February 12, 2020
Jack Shen is my dealer, he gave us lots of patience and helpful advice, explain all the details with sweat smile, so we didn’t have any pressure at all, very nice guy, we really appreciate that helpful advice, explain all the details with sweat smile, so we didn’t have any pressure at all, very nice guy, we really appreciate that More
by clearrainy
October 03, 2019
We where very happy Safia was so helpful The expiriance to by our Mercedes C 300 was a good one Everybody we came in contact whit was pleasant and professional . Thank’ s Joe And Maria Hein The expiriance to by our Mercedes C 300 was a good one Everybody we came in contact whit was pleasant and professional . Thank’ s Joe And Maria Hein More
by Joe
Other Employees Tagged: Joanna Rodriquez, Safia
October 12, 2018
Very nice dealer ship Excellent customs serivece, I like the area very clean and big show rooms, people r friendly to all customs, A lots car of invertory, I will recomm Excellent customs serivece, I like the area very clean and big show rooms, people r friendly to all customs, A lots car of invertory, I will recommend to my friends. More
by Coco
Other Employees Tagged: Bruce Chang
Dealership Inventory (508 Vehicles)
