Jackson Sentell

Wonderful experience with Jackson, ask for him and he will treat you right. Thanks Mazda of Roswell will treat you right. Thanks Mazda of Roswell More

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I had an exceptional experience with Mazda of Roswell. They had a very unique car that I was interested in despite my living nowhere near Georgia. The staff was incredibly friendly and responsive, always They had a very unique car that I was interested in despite my living nowhere near Georgia. The staff was incredibly friendly and responsive, always available to answer any questions or concerns, even at odd hours. They truly went above and beyond to accommodate my out-of-state purchase, making the entire process seamless and stress-free. I highly recommend Mazda of Roswell and Behar and Jackson to anyone looking for a positive car-buying experience! More

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Awesome! Every aspect of this dealership is EXCELLENT! They are kind, friends, professional, and knowledgeable. I'm happy with the vehicle, the purchasing Every aspect of this dealership is EXCELLENT! They are kind, friends, professional, and knowledgeable. I'm happy with the vehicle, the purchasing process and the ongoing follow-up. More

by TIOSONGS Verified Customer Verified Customer

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BLUF: Unfortunately, a typical car dealer experience. As an out of state purchaser, I had several questions and needed the sales staff to be my eyes on the car before purchasing and making the 5 hour tri As an out of state purchaser, I had several questions and needed the sales staff to be my eyes on the car before purchasing and making the 5 hour trip to pick it up. Bahar and Jackson were both friendly and very responsive to all my questions. Ultimately had to mitigate bogus fees and car had significant damage that was not disclosed. Disheartening. Pretty much why everyone hates the car buying experience! Pros: Friendly staff. Attentive to questions. Internet price for vehicle was fair and upfront. Cons: First offer included $999.00 fee for appearance package fee and $299.00 decontamination fee. I balked and refused these fees and they did relent. Watch out for bogus fees. As for the appearance fee: The car was NOT clean at all. I spent 8 hours detailing the car the day after purchase. It was barely vacuumed and still had the window paint markings from the auction. The detail person should be fired and they should be ashamed to try to charge a cleaning fee for what they represent as a "clean" car! I always have to clean freshly purchased used cars, so I get it...but this was one of the worst I have encounter in a great number of car purchases. Car only had 50 miles to empty, about 2 gallons of gas in it. First time I have ever purchased a car from a dealership without a full tank of gas. I guess its a sign of the times...or a harbinger of what was to come... Tires were represented by the sales person over the phone as "still pretty good" "about 50% tread left". Upon getting it home and inspecting the tires, all 4 are at the wear lines! (See pics) they will have to be replaced very soon. They should never have passed a safety inspection. Which brings me to my next point--I do not think they did/do a full inspection on their used cars prior to their sale. I did not receive any inspection paperwork showing what was checked or including any mechanics notes as I have from other major name dealerships. which leads me to... The first night I had the car it left a 2" by 2" oil spot on my driveway! It's an Audi A7, and its a nice house with a nice driveway, so needless to say, I was very unhappy! So I got under the car to find it has an oil leak from the rear of the transmission. The bottom splash guard that is an integral and critical part on modern cars is completely torn up and only being held in place by 2 screws (out of 7 I think?) It has pine needles and leaves stuck to it and wedged up underneath it. They supposedly changed the oil...but I wouldn't be so sure--as no decent mechanic would have left the leaves and pine needles and left the mangled cover attached with only 2 screws. SO not really an oil change--or bad mechanic? or both? The VIN in the front window is split in 2 and partly unreadable (see pic). It gives great concern that it could be an altered VIN. How does this even happen? All in all, 2 new bottom splash guards are $354 and $314 from Audi + new tires ($1500ish) + a detail job and +whatever my mechanic charges me to fix an unknown leak in or near the transmission...seems like maybe I did not get such a good deal. TO TOP IT OFF: The sales person reached out the afternoon of purchase and then again 2 days later via text to remind me to fill out a dealer survey--I informed her of my dissatisfaction and the problems/misrepresentations I encountered and her response was "I'm so sorry that has happened! Don't worry about the review!" Three days later, and NO follow up from the manager or anyone else. Just sorry...disregard that review! I'm not saying to stay away, but be very careful and do your due diligence. I cannot stress enough to look the car over THOROUGHLY, put it on the rack and look underneath, watch for bogus fees and don't buy from far away if you cannot provide your own inspection..Caveat Emptor More

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The dealership was clean and inviting. The Staff was nice, friendly and helpful. I would definitely recommend Mazda at Roswell. The Staff was nice, friendly and helpful. I would definitely recommend Mazda at Roswell. More

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Beyond Amazing Customer Service! Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. More

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Everyone was very helpful . No one tried to pressure me and helped me narrow down my options! No one tried to pressure me and helped me narrow down my options! More

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The staff was very friendly and proffessional. We did not feel pressured into making a decision. It was a pleasant experience. We would shop with them again. We did not feel pressured into making a decision. It was a pleasant experience. We would shop with them again. More

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The entire staff at Mazda of Roswell was incredibly helpful during my car search. In particular, Bahar and Jackson answered all of my questions, provided top notch customer service and worked with my s helpful during my car search. In particular, Bahar and Jackson answered all of my questions, provided top notch customer service and worked with my schedule. If you want a pleasant car buying experience, this is the place to go! More

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Everyone is very nice and not pushy. Jackson was a pleasure to work with and he was very patient Jackson was a pleasure to work with and he was very patient More

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