Jacob Burns | Page 11

We have been in the market for a new vehicle for about 4 months now. Decision making is not our strong suit. The folks at Volvo Cars Silver Spring, and Jacob Burns in particular, were knowledgeable, accom months now. Decision making is not our strong suit. The folks at Volvo Cars Silver Spring, and Jacob Burns in particular, were knowledgeable, accommodating, and most importantly tolerant of our decision-making process. We are very pleased with the outcome. More

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Best car salesman we’ve ever worked with. Extremely down to earth and not “salesy” but highly skilled and knowledgeable. Drives figure 8s around the other sellers/ dealerships we worked with Extremely down to earth and not “salesy” but highly skilled and knowledgeable. Drives figure 8s around the other sellers/ dealerships we worked with during this buying cycle. More

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They were available when I needed to come in. Answered my questions and made me feel.welcome. Answered my questions and made me feel.welcome. More

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Overall good experience. Everyone was very professional and friendly. The only downside was the time required: 3,5 hours is excessive, especially the hour-long wait for the Everyone was very professional and friendly. The only downside was the time required: 3,5 hours is excessive, especially the hour-long wait for the car to be prepped. More

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I had a wonderful experience at Volvo Silver Spring. Jacob Burns s was helpful, patient and extremely knowledgeable about Volvos. I love my car and plan to be a lifelong customer at Volvo! Jacob Burns s was helpful, patient and extremely knowledgeable about Volvos. I love my car and plan to be a lifelong customer at Volvo! More

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Jacob Burns was very professional. This was our 4th Volvlo we owned. He was detailed, patient and knows how to treat customers. We would like Jacob to be recognized for his outstand This was our 4th Volvlo we owned. He was detailed, patient and knows how to treat customers. We would like Jacob to be recognized for his outstanding customer service. For our next Volvo we will come just to Jacob. More

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Excellent, efficient and knowledgeable. Jacob and team worked together to deliver amazing service in a very timely manner. Jacob and team worked together to deliver amazing service in a very timely manner. More

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While waiting for my car to be serviced, I walked up on Jacob and introduced myself. I had general car questions but my specific interest was in the XC60 Fully-Electric SUV. Jacob was very understandin Jacob and introduced myself. I had general car questions but my specific interest was in the XC60 Fully-Electric SUV. Jacob was very understanding and patient with me as I fielded him with numerous questions and voiced my concerns. Little did I know I’d have to make a decision as to continuing with service to my 2011 XC60 or purchase another vehicle. Jacob exhibited much compassion and sensitivity as he talked with me. I thought I’d “lose it” but Jacob managed to calm my nerves reassuring me that, “it’ll be alright”. “You’ll be alright”! Nerves somewhat calmed, I accepted the invitation of a test drive. Too nervous to drive myself, I rode as a passenger on “my test drive”. After countless text messages, emails and phone conversations, I’m very pleased and satisfied with my purchase of a Fusion Red XC60. I’m Thankful and Grateful to have met Jacob Burns and to have him as my “personal” sales consultant at Volvo Cars - Silver Spring. More

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A great experience from Volvo Cars Silver Spring, especially Jacob. My first time buying a car from out of state, and the process was nice and easy. We had a quick and simple negotiation over the pho especially Jacob. My first time buying a car from out of state, and the process was nice and easy. We had a quick and simple negotiation over the phone, it was the best deal within 3 hours of me. When I made time to come in it was exactly as agreed upon, even a little better. I couldn’t be a happier with the experience I had. Everything was prepped for me to drive, and the courteous emails an follow ups with my purchase was a nice touch. If I was closer I would have definitely come back to give them by business for servicing. Thanks Jacob and thanks Volvo Cars Silver Spring! More

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It was a pleasure working with Jacob to purchase my retirement car for anticipation of the birth of my 1st grandchild. Thank you Jacob and the Management Team for such a pleasant and seamless car b retirement car for anticipation of the birth of my 1st grandchild. Thank you Jacob and the Management Team for such a pleasant and seamless car buying process. I know my Volvo will provide the safety and comfort of a quality vehicle. Again, thank you for going above and beyond to assure a great buying experience. Kennetta Calloway More

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