Jacob Davidson
Jacob Davidson at Volvo Cars Gilbert

Jacob Davidson | Page 4

Service Advisor

Volvo Cars Gilbert

3285 S Gilbert Road
Gilbert, AZ 85297

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4.9
42 Reviews
4.9

42 Reviews

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42 Reviews of Jacob Davidson

April 13, 2026

Dealership Rating
Employee Rating

Great service department with highly professional and courteous service writers. The waiting area is clean and comfortable and my car is well taken care of. More

by neolson
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Recommend Dealer
Yes

April 13, 2026

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Good service and quick. Appreciated all they did to get my car back quickly. A little expensive but expected. More

by carlminami
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Recommend Dealer
Yes

Other Employees Tagged: Michael Uchida

April 12, 2026

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They were very helpful and friendly. I appreciate them. It was a very easy and quick experience. More

by amandafayjenkins
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Recommend Dealer
Yes

April 06, 2026

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Prompt service. Good explanation of service provided. Great environment for customers waiting at the dealership. More

by linda.vaughan66
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Recommend Dealer
Yes

Other Employees Tagged: Robert Walker

April 02, 2026

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He listened to my concern and hopefully took care of them. Thanks for your help. More

by mloslund
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Recommend Dealer
Yes

March 22, 2026

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The problem was the financing they didn’t even look at my husband‘s credit correctly More

by RRICHTER2
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Recommend Dealer
Yes

March 20, 2026

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1. When asked how much for a tire rotation and balance if needed while the car was already on the lift, I was quoted $35. When I asked if you would price match, all the local Discount Tires rotate and balan More

by davidkahn28
Service Price Transparency
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Recommend Dealer
No
Mar 20, 2026

Volvo Cars Gilbert responded

Thank you for your feedback—we take concerns like this seriously and appreciate the opportunity to respond. Regarding your first point, our pricing reflects the use of factory-trained technicians, OEM standards, and the tools and equipment required to properly perform services on your vehicle. We aim to be competitive while associating an appropriate cost with the quality of the service we perform compared to other retailers, especially in comparison to an aftermarket/independent shop. As for the car wash, we apologize that this was not completed as expected. We were operating short-staffed that day (3/17/26), which impacted our ability to complete all services as intended. That said, if it was communicated to you that your vehicle would be washed, that commitment should have been followed through. We understand how frustrating it is when expectations are not met, and we will be addressing this with our team to ensure better consistency moving forward. If there is a convenient day or time to return for your complimentary car wash and vacuum, please let us know so we can deliver on the expectation we've set with you. We value your business and your feedback. If you’re open to discussing this further, we’d welcome the opportunity to speak with you directly and work toward restoring your confidence in our service. Annabelle Eisenhauer - Service Manager

March 14, 2026

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Jacob was very helpful and professional. I’m happy with the work the mechanic did with my Volvo xc90 check engine light hasn’t turned on. More

by Fargasvictor
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Recommend Dealer
Yes

March 08, 2026

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The tech who worked on my car did an excellent job, he was very thorough and cleaned my car on top of it. Very satisfied. Jacob also did a great job keeping me informed throughout the entire process. More

by lytram
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Recommend Dealer
Yes

Other Employees Tagged: Michael Uchida, Robert Walker

February 27, 2026

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Employee Rating

Fast and efficient. Very courteous. Nice clean place to wait. I will come again getting the video and text messages very helpful More

by cab591
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Recommend Dealer
Yes
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