Great car buying experience!
My salesperson, Jacob, was friendly, helpful, and very pleasant to work with. He answered all my questions and walked me through the process. The d
My salesperson, Jacob, was friendly, helpful, and very pleasant to work with. He answered all my questions and walked me through the process. The dealership staff was also friendly, helpful, and easy to negotiate with. They had my paperwork ready when I got there, so the purchasing process was quick. Bonus: I didn't feel pressured! I give them all five stars and would definitely do business with them again.
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by michelle@figleaffg.com
Verified Customer
Verified Customer
The Coastal Kia crew gives a good buying experience.
With the inflated cost of all automobiles and the challenges of buying these days, all one can hope for is being treated with courtesy and respect, a
With the inflated cost of all automobiles and the challenges of buying these days, all one can hope for is being treated with courtesy and respect, and getting a fair deal. I got those things so I’m happy.
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by vbogardus77
Verified Customer
Verified Customer
Oct 22, 2026 -
Coastal Kia responded
Thank you for sharing your experience! We understand that purchasing a vehicle is a significant investment, and we're glad our team made the process a positive one by treating you with courtesy, respect, and fairness. We truly appreciate your business and thank you for choosing Coastal Kia!
Every one was professional from the time I walked in
until the time I left. Great people!
until the time I left. Great people!
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by tomdonahue2446
Verified Customer
Verified Customer
Oct 07, 2026 -
Coastal Kia responded
Thank you for the great review! We’re glad our team provided a professional and welcoming experience from start to finish. We truly appreciate your business and look forward to seeing you again!
I had a great experience with Jacob and everything went
smoothly until I spoke to Nick about the car warranty. He was very rude and couldn’t get straight to the point. Everything was great besides that!
smoothly until I spoke to Nick about the car warranty. He was very rude and couldn’t get straight to the point. Everything was great besides that!
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by juliabarn
Verified Customer
Verified Customer
Aug 03, 2026 -
Coastal Kia responded
We apologize for your frustration. Please reach out to our Operations Manager Peggy Roberts on her direct line. Her number is 910-798-4706.
We are here to help and look forward to your call.
Aug 01, 2026 -
juliabarn responded
Sorry about that. I just looked back at the paperwork and his name is Cody Alan Hamilton. He started off very nice but took way too long to get to the point. I was having such a great experience until I talked to Cody. As soon as I told Cody no, he was very rude. It was like I was telling a child no for the first time. This is something I needed to address because nobody should have to deal with that level of immaturity at Coastal Kia. Especially when I’m buying my first vehicle as an adult on my own, it made me feel very uncomfortable. I suggest you teach Cody proper customer service. It turned a positive experience with Jacob into a very stressful uncomfortable one with Cody. Cody almost made me walk out the door and never come back.
Jacob was great, very informative and helpful.
It was a great experience with coastal Kia!
It was a great experience with coastal Kia!
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by noranhp44
Verified Customer
Verified Customer
Jul 29, 2026 -
Coastal Kia responded
Wonderful news! Thank you! We sincerely appreciate the five star review and compliments for our Product Specialist Jacob Garrison. We love the feedback including, "Jacob was great, very informative and helpful." Enjoy and thank you for choosing Coastal Kia! Please do not hesitate to reach out if you need anything.
Jacob was awesome.
Extremely respectful, informative, and overall had great attitude. We didn’t really need to ask a lot of questions because he addressed everything na
Extremely respectful, informative, and overall had great attitude. We didn’t really need to ask a lot of questions because he addressed everything naturally. Great guy!
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by crivera15.25
Verified Customer
Verified Customer
Jun 30, 2026 -
Coastal Kia responded
Great news! Thank you for the five star review and gracious compliments. Jacob is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts and mention him by name. We love the feedback including, "Jacob was awesome... extremely respectful, informative, and overall had a great attitude." Please do not hesitate to reach out if you need us. Enjoy!
We did not visit the dealership since we bought our KIA
off of their online site. This guy Jacob turned this deal out in a matter of hours because I told him exactly what we wanted and he delivered exactly
off of their online site. This guy Jacob turned this deal out in a matter of hours because I told him exactly what we wanted and he delivered exactly what we wanted. I spent a couple of hours on the website putting together the Kia that we wanted and before you knew it, Jacob was putting it all together at the dealership. The phone deal was done, and Jacob drove the car from Coastal to our home in Calabash. We were driving the Sportage around the neighborhood that evening. Thanks Jacob and thanks Coastal Kia.
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by robertreedrn
Verified Customer
Verified Customer
Apr 17, 2026 -
Coastal Kia responded
Thank you for the heartfelt testimonial! It was thoughtful of you to mention our Product Specialist Jacob Garrison by name. We love the feedback including, "Jacob drove the car from Coastal to our home in Calabash. We were driving the Sportage around the neighborhood that evening." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!
everyone was professional, courteous and interested in
finding the right vehicle for me
I appreciated the selection and test driving.
finding the right vehicle for me
I appreciated the selection and test driving.
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by brooksamykay79
Verified Customer
Verified Customer
Apr 13, 2026 -
Coastal Kia responded
Great news! Thank you for the five star review and compliments for our sales team. We love the feedback including, "everyone was professional, courteous and interested in finding the right vehicle for me. " We appreciate the opportunity to meet your automotive needs. Please do not hesitate to reach out if you need us. Enjoy!
Coastal Kia Service was very efficient helping me with my
tire last week. I appreciate the service tech taking time to discuss some of the features of my new vehicle.
tire last week. I appreciate the service tech taking time to discuss some of the features of my new vehicle.
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by leeashlee
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2026 -
Coastal Kia responded
Wonderful! Thank you for the five star google service review and compliments for our service staff. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.
We are here if you need us!
Both Jacob and Ever were amazingly helpful.
They worked with me to make sure I got the car I really wanted. Everyone I met was friendly and helpful.
They worked with me to make sure I got the car I really wanted. Everyone I met was friendly and helpful.
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by annkearns2
Verified Customer
Verified Customer
Other Employees Tagged:
Peggy Roberts
Jan 06, 2026 -
Coastal Kia responded
Thank you for the five star review! It was kind of you to mention Jacob and Ever by name. We love the feedback including, "they worked with me to make sure I got the car I really wanted." Thank you for choosing Coastal Kia. Congratulations and enjoy!