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Michael Mascavage
Refer Me
336 Reviews
Mike has called Wilmington home for more than 21 years. He has worked on Pat Koballa’s winning team for over seven years. Mike has extensive finance experience with over seven different automotive franchises including Honda, Acura, Mazda, Kia, Chevrolet, Jeep and Chrysler. He has been a NC Notary Public for over ten years. He enjoys fishing and spending time with his son on the water.
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336 Reviews of Michael Mascavage
April 22, 2024
On arrival at the designated and agreed to time, our Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeab Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeable young man who treated us respectfully, and showed the vehicles we had asked to see. After the first hour, the experience was quite pleasant, UNTIL>>>>>! Instead of opting for the Kia Sorento, which we were there for originally, we decided to upgrade to the Telluride. We had discussed pricing and purchase, looked at the sticker price and and asked for incentives and options. This is where all Gus's good work went down the toilet. Prior to the visit I had asked for a trade in value for my 2014 Kia Sorento, and the "personalized" quote was between $6,200 - $7,200, the offer at time of sale..$4,000. We watched the appraiser, and all he did was start the engine, look on the inside and lift the trunk. My vehicle had a full history of all oil changes, and new tires, plus maintenance records which Gus proudly showed us. When, according to Gus's manager $4K was the best they could do, we walked out and asked for our keys back. The manager came out and agreed to a $2K increase. Now here's where I feel we got bushwhacked, The dealership made us believe that we had a win, when in real terms the so called ads on daily TV that, "we offer up to $2K above trade in value" yeah not so much, and the other incentives seemed to disappear; my fault for not taking more time. I did qualify for 0% interest on the vehicle which was the good news. BTW if you don't have a credit rating of 780+ you don't qualify. I have one more vehicle I need to trade in for a newer model, but its highly unlikely it will be through Coastal Kia of Wilmington NC. Nickel and diming on a $60K purchase..... what a shame! More
by PTHEBRIT
Verified CustomerOther Employees Tagged: Uber Hernandez, Guder "GQ" Quezada , Gus
Helpful 
April 21, 2024
The place was very clean. All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have s All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have so many compliments on my new Serento More
by stanley23
Other Employees Tagged: Steve Kramer, Guder "GQ" Quezada , Avion
April 21, 2024
I enjoyed viewing the inventory of new cars at Kia. I found a vehicle that met my needs. I found a vehicle that met my needs. More
by dtroutman
Other Employees Tagged: Cody Hamilton , Chris
April 07, 2024
Took way to long for a simple service l arrived at 11:30am and wasn't released until 2:45pm. I will take my car somewhere else next time. 11:30am and wasn't released until 2:45pm. I will take my car somewhere else next time. More
by aamlj74
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Guder "GQ" Quezada, Gary Nelson, Darren Gokey, Tony Kirschner, Kendrick Progue
March 29, 2024
Coastal Kia staff were great to work with and gave us a good price on our new Telluride and our trade-in. Super friendly and very helpful with no pressure on sales. good price on our new Telluride and our trade-in. Super friendly and very helpful with no pressure on sales. More
by James McCarron
Other Employees Tagged: Peggy Roberts, John Wigger , Joshua Lebron
March 24, 2024
Great salesman, easy to work with. Up front and fair negotiating prices. Will recommend to others Up front and fair negotiating prices. Will recommend to others More
by andrewgravina6254
Other Employees Tagged: Uber Hernandez, Tony Kirschner , Bryce miller
March 23, 2024
Good service good quality and kis good standing performance. Bought my second vehicle here going to work with you and negotiate a good term very pleased of this Kia performance. Bought my second vehicle here going to work with you and negotiate a good term very pleased of this Kia More
by E
Other Employees Tagged: Heber Quezada
March 22, 2024
The dealership was nice but they charged me way too much for a 2021 Sorento for a 2021 Sorento More
by JHJONES64
Other Employees Tagged: Bob Tomlin
