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118 Reviews of Jacob Hershman
May 30, 2019
Wow.. Excellent Maintenance Service! WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new s WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new spacious Service Center. As usual I was very impressed with the practical repairs that were recommended. The service inspection report outlined issues needing immediate attention, and suggested less critical items as optional (i.e. to be monitored during future visits). I also opted to have Lexus Detailing done along with door dents removed.. The vehicle looked "like new" when it was completed. Thoroughly satisfied customer! More
by Carlton
Other Employees Tagged: Robert Parnell
March 14, 2019
Mary Margaret and her team were excellent. The team of Mary Margaret was excellent. Courteous and not pushy. They gave us options to consider. I will recommend this dealership to others. Other The team of Mary Margaret was excellent. Courteous and not pushy. They gave us options to consider. I will recommend this dealership to others. Other services will be used. More
by boeagles
Verified CustomerOther Employees Tagged: Mary Margaret McGowan
February 26, 2019
CPO RX350 Kim Jessee bent over backwards to meet our needs. We were on a very tight schedule when we came in to purchase a vehicle. He understood, and he foun Kim Jessee bent over backwards to meet our needs. We were on a very tight schedule when we came in to purchase a vehicle. He understood, and he found the exact vehicle we wanted. Fast, easy and an enjoyable experience. More
by rpolansky0
Other Employees Tagged: Judy Patureau, Lurie Keener , Kim Jessee
January 17, 2019
Tire issue I purchased my Michelin tires from Discount Tires. Car pulled to the right and Discount doesn’t do alignments. Went to Michelin 3 times for an alignme I purchased my Michelin tires from Discount Tires. Car pulled to the right and Discount doesn’t do alignments. Went to Michelin 3 times for an alignment still same problem. Finally took it to Lexus and Jacob and the tire specialists figured out I had “directional” tires and Discount put it on the wrong way. Jacob was very polite and kept me updated as I waited for it to get fixed. Kudos for them to take the time to get it right. More
by Ampacsf
January 15, 2019
Great experience Kudos go out to Steve Davis, Mike Lorch and Jacob Hirshman Had a great buying experience and service after the call Keep up the great work gentleme Kudos go out to Steve Davis, Mike Lorch and Jacob Hirshman Had a great buying experience and service after the call Keep up the great work gentlemen More
by Kirtley264
Other Employees Tagged: Michael Lorch , Steve Davis
January 14, 2019
Satisfied Buyer I have purchased 2007 and 2016 ES350 from Westside MY 2007 had 315,000 miles and in 12 years only $3,500 in maintenance. Obviously I am a believer in I have purchased 2007 and 2016 ES350 from Westside MY 2007 had 315,000 miles and in 12 years only $3,500 in maintenance. Obviously I am a believer in Lexus product and the service behind the vehicle.I have referred numerous friends. More
by SteveH
Other Employees Tagged: Ben Stephens , Emily Maus
December 10, 2018
Amazing as always! Dealership experience was fantastic. Jeffery Byers gave us a fmdrive through tour of the new service facility. We had several options on the vehicle w Dealership experience was fantastic. Jeffery Byers gave us a fmdrive through tour of the new service facility. We had several options on the vehicle we wanted, the process was easy and quick. Our finance manager Paul Rocket was excellent! I will not work with anyone else. Great team and the delivery was good too! More
by JKLUG
Other Employees Tagged: Michael Lorch, Paul Rockett, Jeffery Byers
August 24, 2018
Disappointed, not friendly at all First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpf First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpful though, that would be all I got for this visit. Anyway, very sad for your dealership. Matt Chatman was the original service man More
by mrsjingle
August 23, 2018
Continued Awesome Service Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Lexus owner plain and simple Try and find a better product Good luck :-) More
by Kirtley264
Other Employees Tagged: Michael Lorch
August 21, 2018
Thank you! Always a smooth service experience. Dropped off my car and went on with life until they called me for pick up. They even addressed my cracked window Always a smooth service experience. Dropped off my car and went on with life until they called me for pick up. They even addressed my cracked window for me without the need to go wait in another line! More
by DebS
