Jacob Hershman | Page 5

Wow.. Excellent Maintenance Service! WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new s WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new spacious Service Center. As usual I was very impressed with the practical repairs that were recommended. The service inspection report outlined issues needing immediate attention, and suggested less critical items as optional (i.e. to be monitored during future visits). I also opted to have Lexus Detailing done along with door dents removed.. The vehicle looked "like new" when it was completed. Thoroughly satisfied customer! More

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Mary Margaret and her team were excellent. The team of Mary Margaret was excellent. Courteous and not pushy. They gave us options to consider. I will recommend this dealership to others. Other The team of Mary Margaret was excellent. Courteous and not pushy. They gave us options to consider. I will recommend this dealership to others. Other services will be used. More

by boeagles Verified Customer Verified Customer

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CPO RX350 Kim Jessee bent over backwards to meet our needs. We were on a very tight schedule when we came in to purchase a vehicle. He understood, and he foun Kim Jessee bent over backwards to meet our needs. We were on a very tight schedule when we came in to purchase a vehicle. He understood, and he found the exact vehicle we wanted. Fast, easy and an enjoyable experience. More

by rpolansky0 Verified Customer Verified Customer

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Tire issue I purchased my Michelin tires from Discount Tires. Car pulled to the right and Discount doesn’t do alignments. Went to Michelin 3 times for an alignme I purchased my Michelin tires from Discount Tires. Car pulled to the right and Discount doesn’t do alignments. Went to Michelin 3 times for an alignment still same problem. Finally took it to Lexus and Jacob and the tire specialists figured out I had “directional” tires and Discount put it on the wrong way. Jacob was very polite and kept me updated as I waited for it to get fixed. Kudos for them to take the time to get it right. More

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Great experience Kudos go out to Steve Davis, Mike Lorch and Jacob Hirshman Had a great buying experience and service after the call Keep up the great work gentleme Kudos go out to Steve Davis, Mike Lorch and Jacob Hirshman Had a great buying experience and service after the call Keep up the great work gentlemen More

by Kirtley264 Verified Customer Verified Customer

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Satisfied Buyer I have purchased 2007 and 2016 ES350 from Westside MY 2007 had 315,000 miles and in 12 years only $3,500 in maintenance. Obviously I am a believer in I have purchased 2007 and 2016 ES350 from Westside MY 2007 had 315,000 miles and in 12 years only $3,500 in maintenance. Obviously I am a believer in Lexus product and the service behind the vehicle.I have referred numerous friends. More

by SteveH Verified Customer Verified Customer

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Amazing as always! Dealership experience was fantastic. Jeffery Byers gave us a fmdrive through tour of the new service facility. We had several options on the vehicle w Dealership experience was fantastic. Jeffery Byers gave us a fmdrive through tour of the new service facility. We had several options on the vehicle we wanted, the process was easy and quick. Our finance manager Paul Rocket was excellent! I will not work with anyone else. Great team and the delivery was good too! More

by JKLUG Verified Customer Verified Customer

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Disappointed, not friendly at all First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpf First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpful though, that would be all I got for this visit. Anyway, very sad for your dealership. Matt Chatman was the original service man More

by mrsjingle Verified Customer Verified Customer

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Continued Awesome Service Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Lexus owner plain and simple Try and find a better product Good luck :-) More

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Thank you! Always a smooth service experience. Dropped off my car and went on with life until they called me for pick up. They even addressed my cracked window Always a smooth service experience. Dropped off my car and went on with life until they called me for pick up. They even addressed my cracked window for me without the need to go wait in another line! More

by DebS Verified Customer Verified Customer

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