Jacob Hicks | Page 4

Going from Good to Great The addition of Lithia’s new Service Manager John Deorona has really been evident in the service culture at Subaru Lithia. Keeping and Hiring the righ The addition of Lithia’s new Service Manager John Deorona has really been evident in the service culture at Subaru Lithia. Keeping and Hiring the right service team from the first person that greets you to the last person sends you on your way means the Organization is continuing to grow in the right direction. Continuos improvement/performance is a winning combination! More

Report | Print

Bad Battery Car battery dead at car wash. Car wash jumped it for me and I called Subaru service department. They checked on battery status and it was still unde Car battery dead at car wash. Car wash jumped it for me and I called Subaru service department. They checked on battery status and it was still under warranty. They said bring it in and they would replace it. Brought it in immediately and within one hour was back on the road. No Charge. Great service. More

Report | Print

Very one is helpful and willing to answer your questions. Very one professional with their work. Willing to assist you with what you need .A very clean shop. Gave time when the car can be pick up. Very one professional with their work. Willing to assist you with what you need .A very clean shop. Gave time when the car can be pick up. More

Report | Print

Excellent staff and service. Everyone we dealt with was prompt professional thorough and friendly - which is consistently our experience every time we have brought our Subaru in Everyone we dealt with was prompt professional thorough and friendly - which is consistently our experience every time we have brought our Subaru in for service. More

Report | Print

Outstanding Dealer Great job all the way around! Ed Monson, the salesman, was the best. He was over the top on customer service. I'd recommend him to everyone. Best deal Great job all the way around! Ed Monson, the salesman, was the best. He was over the top on customer service. I'd recommend him to everyone. Best dealership purchasing experience I've ever had. More

Report | Print

Amazing organization I was amazed how efficient they were, getting my service done within an hour on a Friday without an appointment. The whole place is buzzing with activ I was amazed how efficient they were, getting my service done within an hour on a Friday without an appointment. The whole place is buzzing with activity, happy employees, happy customers. Also, really appreciated the new service manager coming out to greet me and address a couple of other concerns I had. Highly recommend! More

Report | Print

Best Visit Jacob squeezed me in because my airbag system needed to be checked. He checked and found a shoebox was somehow blocking the signal under the seat. I Jacob squeezed me in because my airbag system needed to be checked. He checked and found a shoebox was somehow blocking the signal under the seat. I was in and out in under an hour. Thank You Jacob More

Report | Print

Jake is great! Jake is on top of things. He goes the extra mile for me every time I come in for service. He keeps me posted in progress and calls me as soon as the v Jake is on top of things. He goes the extra mile for me every time I come in for service. He keeps me posted in progress and calls me as soon as the vehicle is completed. Give that boy a Nickle Raise. $ More

Report | Print

Excellent customer service The service department was busy but the car was still done on time. Always a friendly and courteous staff. We will be back. We love and trust our Suba The service department was busy but the car was still done on time. Always a friendly and courteous staff. We will be back. We love and trust our Subaru More

Report | Print

Always great customer service! Jacob Hicks is my service advisor and he's always very professional, knowledgeable and always keeps me informed of the status of my vehicle. The Se Jacob Hicks is my service advisor and he's always very professional, knowledgeable and always keeps me informed of the status of my vehicle. The Service Manager, John DeOrona is always there to greet customers, shake my hand and never fails to ask how things are going and how I'm loving my Outback. , Always a pleasure to visit Lithia Subaru Fresno! More

Report | Print