Jacob Hicks | Page 5

Always great customer service! Jacob Hicks is my service advisor and he's always very professional, knowledgeable and always keeps me informed of the status of my vehicle. The Se Jacob Hicks is my service advisor and he's always very professional, knowledgeable and always keeps me informed of the status of my vehicle. The Service Manager, John DeOrona is always there to greet customers, shake my hand and never fails to ask how things are going and how I'm loving my Outback. , Always a pleasure to visit Lithia Subaru Fresno! More

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Always a great experience! Had some noise coming from my brakes that I recently had replaced. Jacob had me come in so they could check them and ordered some new ones at no charg Had some noise coming from my brakes that I recently had replaced. Jacob had me come in so they could check them and ordered some new ones at no charge. Dropping off my car and picking up is always quick and easy. Jacob is always a big help .... my car is older so I do have a few issues every now and then, (normal - tires/brakes) and Jacob makes sure that it is taken care of. More

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6000 mile service Fast and thorough, friendly people. I love their coffee machine. The free donuts aren't bad either and I love the fact that I have more free service c Fast and thorough, friendly people. I love their coffee machine. The free donuts aren't bad either and I love the fact that I have more free service coming. More

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Service I was happy with my service and the wait time was minimal. My tire pressure light was on so th e service tech explained reasons for this and suggested I was happy with my service and the wait time was minimal. My tire pressure light was on so th e service tech explained reasons for this and suggested I make another apt to have it fixed. More

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Jacob Hicks is awesome! He is always so friendly, helpful, and honest. He is the reason that we come back to Lithia Subaru. It is Jacob that make us a repeat customer... wit He is always so friendly, helpful, and honest. He is the reason that we come back to Lithia Subaru. It is Jacob that make us a repeat customer... with our 5th purchase of a Subaru!! More

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Great service, great customer relations Even though it was a very busy day for them, everybody in your service department worked hard to get our car done because they knew that we came from Even though it was a very busy day for them, everybody in your service department worked hard to get our car done because they knew that we came from a long distance away. Also, we drove in without an appointment (we won't do that again!), yet they still treated us splendidly. More

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Truly service oriented. Jacob and his team did a great job of fixing my car and respecting my time constraints. Super people! I was also impressed with the records they had Jacob and his team did a great job of fixing my car and respecting my time constraints. Super people! I was also impressed with the records they had on my car, which showed what was still under warranty. I really do recommend this dealership highly. More

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Happy anniversary Recently I received a free car wash as a anniversary gift from Lithia Subaru. I know that the wash rack is quite busy at times but took a chance to d Recently I received a free car wash as a anniversary gift from Lithia Subaru. I know that the wash rack is quite busy at times but took a chance to deliver my vehicle on announced on a Tuesday morning. My service rep was Christopher and he politely receive the car and put it through its process as quickly as possible. Although it took one hour for the car wash I enjoyed reconnecting with Grant and talking with the sales personnel on the floor about the new models. I also requested assistance the programming of the navigational computer aboard my outback in the instruction was provided. Lithia continues to be a customer service oriented dealership and Am delighted to be a part of the entire experience. Thank you Lithia and here's to another year of Pleasant Subaru outback ownership experience. More

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Absolutly no complaints. nice chairs It was VERY GOOD VISIT . I WAS JUST GETTING COMFY IN THE BIG SOFT CHAIRS WHEN THEY TOLD ME THE CAR WAS DON E . LOOKING FORWARD TO MY NEXT VISIT. It was VERY GOOD VISIT . I WAS JUST GETTING COMFY IN THE BIG SOFT CHAIRS WHEN THEY TOLD ME THE CAR WAS DON E . LOOKING FORWARD TO MY NEXT VISIT. More

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Takata Airbag replacement . Offered to rent a car. No big issues. Josh was very upfront and helpful. I would recommend their service to other Subaru owners . Offered to rent a car. No big issues. Josh was very upfront and helpful. I would recommend their service to other Subaru owners More

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