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Jacob Hicks
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66 Reviews
66 Reviews of Jacob Hicks
December 12, 2018
Subaru Outback Checkup Thorough check of condition of used Outback that was just purchased from an out-of-town dealer. The engine, brakes. fluids, filters and all systems we Thorough check of condition of used Outback that was just purchased from an out-of-town dealer. The engine, brakes. fluids, filters and all systems were checked. More
by Subie Owner
Other Employees Tagged: John Harbin
Helpful 
July 22, 2018
30,000 mile service The sales people were good. I did have to return to get me windshield wipers replaced as they were literally falling apart. I did have a low tire wh The sales people were good. I did have to return to get me windshield wipers replaced as they were literally falling apart. I did have a low tire when I went in and there was nothing in the report as to why and what the fix was. I am hoping I do not have to return with a nail in my tire. I did have to call to get an update on my vehicle. More
by April
July 20, 2018
Problem under warranty Taken care of and I was given a loaner car to drive while mine was in for repair. Very accommodating service department. Would recommend Lithia Taken care of and I was given a loaner car to drive while mine was in for repair. Very accommodating service department. Would recommend Lithia More
by Subbluru
Other Employees Tagged: Derek Pendleton
July 04, 2018
Awesome dealership! I’ve been very happy with the service I’ve received - from buying my first Subaru (with Brittany Perez) to my regular maintenance services. Service ad I’ve been very happy with the service I’ve received - from buying my first Subaru (with Brittany Perez) to my regular maintenance services. Service advisor, Jacob Hicks is very knowledgeable and helpful! A friend that I referred there just purchased a Crosstrek and is very happy with her car buying experience. I’ve been spreading the word! Excellent car wash service! More
by Momof2
Other Employees Tagged: John Deorona , Luke Fisher
June 05, 2018
Caring team From making the appointment through completion of work everything was easy, pleasant & top notch! The work was completed in a timely manner & even the From making the appointment through completion of work everything was easy, pleasant & top notch! The work was completed in a timely manner & even the waiting area was terric. More
by BTB
Other Employees Tagged: Christopher Nielsen
May 08, 2018
Going from Good to Great The addition of Lithia’s new Service Manager John Deorona has really been evident in the service culture at Subaru Lithia. Keeping and Hiring the righ The addition of Lithia’s new Service Manager John Deorona has really been evident in the service culture at Subaru Lithia. Keeping and Hiring the right service team from the first person that greets you to the last person sends you on your way means the Organization is continuing to grow in the right direction. Continuos improvement/performance is a winning combination! More
by Tony N
Other Employees Tagged: Mike Demera , Tony
May 06, 2018
Bad Battery Car battery dead at car wash. Car wash jumped it for me and I called Subaru service department. They checked on battery status and it was still unde Car battery dead at car wash. Car wash jumped it for me and I called Subaru service department. They checked on battery status and it was still under warranty. They said bring it in and they would replace it. Brought it in immediately and within one hour was back on the road. No Charge. Great service. More
by subaruguy
December 15, 2017
Very one is helpful and willing to answer your questions. Very one professional with their work. Willing to assist you with what you need .A very clean shop. Gave time when the car can be pick up. Very one professional with their work. Willing to assist you with what you need .A very clean shop. Gave time when the car can be pick up. More
by dallas1
Other Employees Tagged: Luke Fisher
October 04, 2017
Excellent staff and service. Everyone we dealt with was prompt professional thorough and friendly - which is consistently our experience every time we have brought our Subaru in Everyone we dealt with was prompt professional thorough and friendly - which is consistently our experience every time we have brought our Subaru in for service. More
by Cinde
August 25, 2017
Outstanding Dealer Great job all the way around! Ed Monson, the salesman, was the best. He was over the top on customer service. I'd recommend him to everyone. Best deal Great job all the way around! Ed Monson, the salesman, was the best. He was over the top on customer service. I'd recommend him to everyone. Best dealership purchasing experience I've ever had. More
by Flyboy
Other Employees Tagged: Ed Monson
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