Jacob Hicks | Page 3

Replacement of Window Jacob is great to work with. Always polite and courteous. The new window looks good, no more bubbles. All the staff are friendly and helpful. Jacob is great to work with. Always polite and courteous. The new window looks good, no more bubbles. All the staff are friendly and helpful. More

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Long wait for appt oil change We had to wait longer for our oil change appointment then what was told. Also we saw our car was parked on the side, but it still took a while for the We had to wait longer for our oil change appointment then what was told. Also we saw our car was parked on the side, but it still took a while for them to come up with the paperwork. Other than that, everything was fine on the car. More

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Efficient, clear. Good service is very rare. The staff is friendly and informative. I felt very comfortable. I received valuable and good information, both regarding se Good service is very rare. The staff is friendly and informative. I felt very comfortable. I received valuable and good information, both regarding service and possible purchase of a vehicle. More

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Transmission replacement I would like to thank Jacob so very much for his exceptional and professional customer service! He went out of his way to communicate with the insuran I would like to thank Jacob so very much for his exceptional and professional customer service! He went out of his way to communicate with the insurance company for me. Eventually they made the right decision ensuring I would get the full benefit of my original warranty. Also, he continually kept me updated on the status of my car. Thanks again Jacob and Lithia Subaru for ALL of your service! More

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Clutch went out They got to it as soon as they could, and did a great job fixing it. Jacob is great to deal with. They make everything easy and always explain all d They got to it as soon as they could, and did a great job fixing it. Jacob is great to deal with. They make everything easy and always explain all details More

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Subaru Outback Checkup Thorough check of condition of used Outback that was just purchased from an out-of-town dealer. The engine, brakes. fluids, filters and all systems we Thorough check of condition of used Outback that was just purchased from an out-of-town dealer. The engine, brakes. fluids, filters and all systems were checked. More

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30,000 mile service The sales people were good. I did have to return to get me windshield wipers replaced as they were literally falling apart. I did have a low tire wh The sales people were good. I did have to return to get me windshield wipers replaced as they were literally falling apart. I did have a low tire when I went in and there was nothing in the report as to why and what the fix was. I am hoping I do not have to return with a nail in my tire. I did have to call to get an update on my vehicle. More

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Problem under warranty Taken care of and I was given a loaner car to drive while mine was in for repair. Very accommodating service department. Would recommend Lithia Taken care of and I was given a loaner car to drive while mine was in for repair. Very accommodating service department. Would recommend Lithia More

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Awesome dealership! I’ve been very happy with the service I’ve received - from buying my first Subaru (with Brittany Perez) to my regular maintenance services. Service ad I’ve been very happy with the service I’ve received - from buying my first Subaru (with Brittany Perez) to my regular maintenance services. Service advisor, Jacob Hicks is very knowledgeable and helpful! A friend that I referred there just purchased a Crosstrek and is very happy with her car buying experience. I’ve been spreading the word! Excellent car wash service! More

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Caring team From making the appointment through completion of work everything was easy, pleasant & top notch! The work was completed in a timely manner & even the From making the appointment through completion of work everything was easy, pleasant & top notch! The work was completed in a timely manner & even the waiting area was terric. More

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