Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 14

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
168 Reviews
4.9

168 Reviews

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168 Reviews of Jacob McMillen

April 07, 2025

Dealership Rating
Employee Rating

Always excellent and very friendly. Bought our Outback there and have returned for servicing all the way from Salisbury, about 45 minutes each way. More

by AFO6PASCHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

April 05, 2025

Dealership Rating
Employee Rating

Everyone is friendly and helpful and takes the time to ensure their customers receive the best service. The mechanics are thorough and competent. The general manager, Marshall, took the time to chat with More

by WERAFFERTY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

April 03, 2025

Dealership Rating
Employee Rating

I had some accessories installed on my 2024 WRX. The service department did great work! Communication was stellar from the ordering process all the way through scheduling, install, and final deliver More

by CFABBATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

March 29, 2025

Dealership Rating
Employee Rating

I was in and out within about an hour. They really ensure that you are happy with the service provided. And they are attentive to your questions and or concerns. More

by david.lawrence1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jessica Matos

Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 28, 2025

Dealership Rating
Employee Rating

Randy Marion Subaru is a relaxing environment where I can get my car worked on, get some work done on my laptop, watch a little tv, grab a snack, and talk to personable people. More

by FREDERICK.FREY86
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 24, 2025

Dealership Rating
Employee Rating

I like the place is open late every night. They are very nice and have prompt service. They also dropped me off and picked me up when the service was done. More

by CARLAT125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Abbata

Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 14, 2025

Dealership Rating
Employee Rating

I had excellent service but I do not appreciate being told how many words to use!!!!! In the future I will delete the email More

by BDONOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 14, 2025

Dealership Rating
Employee Rating

Fast and very friendly service. Great service advisors. Was so happy to be able to take my Lexus there for inspection. More

by BDONOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 14, 2025

Dealership Rating
Employee Rating

The state inspection was done in a short period of time. The service representative was excellent. More

by wcmoorejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness , I do not recall the service representative's name.

Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

March 08, 2025

Dealership Rating
Employee Rating

Excellent fast service. Love the video of the car and what needed to be repaired More

by DEBWAGNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

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