Jacob Ranjel | Page 21

Oklahoma City Volkswagen responded

Thank you for your recent visit to our Oklahoma City Volkswagen Service Department in your 2009 Tiguan! We send our deepest apologies for not meeting your expectations. Your customer service experience at OKCVW is our top priority, and we want you and all our customers to be confident in any future services needed! At OKC VW, we work rigorously to provide 100% transparent service. This transparency starts immediately during check-in. These inspection reports help us provide any required service recommendations and maintenance items upfront with videos. These reports and videos show zero disconnect from the customer's automobile to provide consumer confidence in approving needed service recommendations. We have retrieved all documentation and information concerning your recent visit. You specifically requested our free video inspection and did not approve our service team to complete a full diagnostic inspection on your Tiguan. Our team noticed a red-severity level in its condition upon arrival and needed to provide recommendations, but due to the diagnostic fees being denied, our team was not granted the opportunity to complete it. Our team would love the opportunity to provide you with a full-service diagnostic! We offer extended warranties and financial services for larger service bills to help customers keep their cars in excellent running condition! If you want more information on our diagnostics fee and other services, please contact your service advisor! We look forward to working with you and appreciate your time! Thank you. “Servicing You and Nothing Else!” Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisors Jacob and Caleb along with the rest of our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you continue to choose your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Team and appreciate you taking the time to share this kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your recent visit to our Oklahoma City Volkswagen Service Department in your Volkswagen Beetle! We send our deepest apologies for not meeting your expectations. Your customer service experience at OKCVW is our top priority, and I want you and our customers to be assured of any future services needed! At OKC VW, we work rigorously to provide 100% transparent service. This transparency starts immediately during check-in. These inspection reports help us provide any required service recommendations and maintenance items upfront with videos. These reports and videos present zero disconnect from the customer's automobile to provide consumer confidence with approving requests. We have attained all service documentation on your Volkswagen Beetle service history with us. Your inspection reports give a red-level severity in restoring your Beetle's running condition. Our OKC VW team gave you a significant discount to help with the costly repairs. . Our Service department has recommended multiple required repairs for your VW, and the essential repairs were denied to clear your check engine light. Our Oklahoma City Volkswagen dealership provides financing options for more expensive repairs! We attained documentation stating your request to leave the after-market radio, which was supplied by you and did not fit the beetle! Our OKC VW team was 100% transparent with you! If you wish to discuss your concerns further, don't hesitate to contact us. We are happy to engage in constructive conversation. If not, we respectfully ask that you refrain from making disrespectful false allegations online. Sincerely, Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisors Brian and Jacob along with the rest of our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen