Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen
Refer Me

Jacob Ranjel | Page 22

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

Contact Me
4.8
267 Reviews
4.8

267 Reviews

Write a Review

267 Reviews of Jacob Ranjel

August 27, 2022

Dealership Rating
Employee Rating

With my appointment I was in /out not Quite 2 hours. Other work had to be done upon doing routing check and decided to do while I was there. Very pleased with service More

by d.barnett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2022

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Service Advisor and our OKC VW team appreciate your kind feedback! We hope to see you again next time you need service! Thank you for rating us five stars! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 17, 2022

Dealership Rating
Employee Rating

Good honest service from knowledgeable people. Treated me very well through out service of vehicle. More

by KRKDVM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2022

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 16, 2022

Dealership Rating
Employee Rating

Took my 2019 Tiguan in for an oil service. Service advisor Jacob was friendly and helpful and check in was effortless. That was the good part now to the bad. Notified it was ready for pick le More

by CMEGGETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stan Halcarz, Brian Smith

Aug 17, 2022

Oklahoma City Volkswagen responded

Thank you for taking the time out of your day to provide our Volkswagen Dealership in Oklahoma City Feedback! Your feedback is essential to how we operate and will also allow us to serve you better in the future. Without your feedback, we cannot improve on future experiences! We appreciate you for taking the time to leave a review on this subject and want to find a resolution to these concerns. Our general manager will be reaching out to resolve all concerns! At OKC VW, we take dignity in our loyal customers like you! Talk soon! Servicing You, and Nothing Else! Your team at Oklahoma City Volkswagen

Aug 17, 2022

CMEGGETT responded

I will be waiting for him to reach out!

Aug 21, 2022

CMEGGETT responded

So after receiving a message that their GM would contact me it has been one week since my service issue and they haven’t reached out yet. Words mean nothing it’s the actions that actually matter.I guess this is what they call great customer service! Luckily there are other VW dealers in the local area I can check out.

Aug 23, 2022

CMEGGETT responded

Update: Management finally reached out to me and we had a very good conversation. Once again they apologized for what happened and then made it right. That’s all I actually wanted was to hear from them so I could let ownership know my perspective of the situation. Lastly what was most important is they followed through on what they said they were going to do (contact me). This is the great customer service and responsibility I’m accustomed to receiving from VW of OKC!

July 28, 2022

Dealership Rating
Employee Rating

My car is brand new and uses oil. Dealership says that is normal not willing to do anything. Shame on the dealer and Volkswagon for selling à car that uses oil, does not inform people More

by geechimo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 29, 2022

Oklahoma City Volkswagen responded

It was a pleasure having you in our Volkswagen Dealership in Oklahoma City! We wanted to take a little time to say thank you for your recent visit to our Service Department. We thank you for taking the time out of your day to provide us feedback that continuously helps our team improve all services! Our OKCVW team thoroughly read your feedback! We send our deepest apologies for the lack of information provided to you! Our Oklahoma City Volkswagen Master Certified Techs provided you with information on this subject! Your New Volkswagen is currently in the break-in period, which is typical until the 8,000-mile mark. It is typical for your Volkswagen to use minimal oil like half a quart during this period! We hope all the information provided provides you with worry-free ownership! If you have any other concerns on this subject, please do not hesitate to contact our Oklahoma City Volkswagen service department for another appointment and more information! Your customer satisfaction is OKC VW's #1 priority! We thank you for your continued business! Please remember your New Volkswagen came with our exclusive RT66 advantage! We look forward to seeing you at your maintenance intervals! Thank You! Servicing You, and Nothing Else! Your Team at Oklahoma City Volkswagen.

July 18, 2022

Dealership Rating
Employee Rating

The employees here are always courteous, very knowledgeable, and accommodating. I’m proud to be a part of the VW OKC family! More

by donya.cuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2022

Oklahoma City Volkswagen responded

It was a pleasure having your preferred Volkswagen Dealership in Oklahoma City! We wanted to take a little time to say thank you for your recent visit to your only locally owned and operated Volkswagen Dealership in Oklahoma City! We are pleased to hear we met your expectations! We thank you for taking the time out of your day to provide us feedback that continuously helps our team improve all services! This OKC VW team will be grateful to hear about your earned 5-Star Mark! Our Oklahoma City Volkswagen team sends you the greatest thank you possible! Please do not hesitate to contact your Oklahoma City Volkswagen team member or any team associate for your automotive needs! At OKC VW we know referrals are earned and we are grateful to earn your recommendation! See you soon! Thank you! "Servicing You, and Nothing Else!" Your Team at Oklahoma City Volkswagen

June 23, 2022

Dealership Rating
Employee Rating

These guys never fail to impress me. Every visit and interaction has been above my expectations. Wow! More

by javajules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Silvernail

Jun 24, 2022

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor Service and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 17, 2022

Dealership Rating
Employee Rating

OKC VW has friendly customer service and easy to schedule in for service would recommend! More

by clayton9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Blackmon, Matt Silvernail, Brian Smith

Jun 17, 2022

Oklahoma City Volkswagen responded

Hi Clayton! Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 15, 2022

Dealership Rating
Employee Rating

Great experience. No hassle, no pressure. I highly recommend OKC VW. Great burgers in The City. Treat yourself. More

by matroberts78
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Clytus , Brandon Blackmon, Mario Fails, Oscar Godinez, Stan Halcarz, Ruben Rico, Matt Silvernail, Brian Smith

Jun 16, 2022

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW sales team! Thank you for taking the time to leave us your wonderful five-star review! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 28, 2022

Dealership Rating
Employee Rating

Helpful and very caring and will return for more car maintenance thank you will refer people More

by everidgesandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Blackmon, Matt Silvernail, Brian Smith

May 31, 2022

Oklahoma City Volkswagen responded

It was a pleasure having your preferred Volkswagen Dealership in Oklahoma City! We wanted to take a little time to say thank you for your recent visit to your only locally owned and operated Volkswagen Dealership in Oklahoma City! We are pleased to hear we met your expectations throughout the purchase process. We thank you for taking the time out of your day to provide us feedback that continuously helps our team improve all services! This OKC VW service team will be thrilled to hear your kind feedback! Our Oklahoma City Volkswagen team sends you the greatest thank you possible! Please do not hesitate to contact your Oklahoma City Volkswagen team member or any team associate for your automotive needs! At OKC VW we know referrals are earned and we are grateful to earn your recommendation! Thank you! "Servicing You, and Nothing Else!" Your Team at Oklahoma City Volkswagen

May 27, 2022

Dealership Rating
Employee Rating

Rico and Levi were amazing. They both answered all my questions. They both made this process peaceful and uncomplicated. The service department is just as amazing with Brian and More

by Candise S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Levi Bent, Ruben Rico, Brian Smith

May 27, 2022

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review, Candise! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

...
22
...

Dealership Inventory (211 Vehicles)

new 2023 Volkswagen Arteon car, priced at $47,164
2023 Volkswagen Arteon
new
Moonstone Gray exterior
Automatic
All-wheel Drive
used 2022 Dodge Challenger car, priced at $31,628
2022 Dodge Challenger
used
White Knuckle Clearcoat exterior
Automatic
Rear-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $35,402
2024 Volkswagen Tiguan
new
Deep Black Pearl Effect exterior
Automatic
All-wheel Drive
used 2024 Kia Sportage car, priced at $30,116
2024 Kia Sportage
used
Sapphire Blue exterior
Automatic
Front-wheel Drive
new 2024 Volkswagen Golf GTI car, priced at $36,354
2024 Volkswagen Golf GTI
new
Mythos Black Metallic exterior
Manual
Front-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $35,402
2024 Volkswagen Tiguan
new
Platinum Gray Metallic exterior
Automatic
All-wheel Drive