Jacob Ranjel | Page 22
Service Advisor
Oklahoma City Volkswagen
4710 NW 39th St
Oklahoma City, OK 73122
267 Reviews
Write a Review267 Reviews of Jacob Ranjel
August 27, 2022
With my appointment I was in /out not Quite 2 hours. Other work had to be done upon doing routing check and decided to do while I was there. Very pleased with service Other work had to be done upon doing routing check and decided to do while I was there. Very pleased with service More
August 16, 2022
Took my 2019 Tiguan in for an oil service. Service advisor Jacob was friendly and helpful and check in was effortless. That was the good part now to the bad. Notified it was ready for pick le Service advisor Jacob was friendly and helpful and check in was effortless. That was the good part now to the bad. Notified it was ready for pick left dealership and on the way home check engine light and low oil indicator illuminated. Pulled over at nearest exit checked oil it was over one (1) quart low and barley registered on dip stick. I let vehicle sit for about ten minutes same results. I tried to call service department but no one answered. Turned around and limped back to dealer when I got there service department was closed so I asked for management Lucky Jacob hadn’t left yet he pulled car into service bay and came back a few minutes later apologizing for the tech mistake of under filling it with oil. First year apprentice mechanics don’t make mistakes like this. Bottom line this is completely unacceptable. What if any damage occurred to my engine due to the extremely low oil state? Is this VW new standard? Something needs to be done about this and I need to be made whole. This also needs to be annotated in the vehicle service records and I need to have a copy of it incase in the future I have premature engine failure. I normally leave 5 star ratings to this dealership, but not this time. I’m very skeptical about ever taking my vehicle there for service work again. More
Other Employees Tagged: Stan Halcarz, Brian Smith
July 28, 2022
My car is brand new and uses oil. Dealership says that is normal not willing to do anything. Shame on the dealer and Volkswagon for selling à car that uses oil, does not inform people Dealership says that is normal not willing to do anything. Shame on the dealer and Volkswagon for selling à car that uses oil, does not inform people during sell. The car is good in all other Areas. Oil usage normal. I want my money back!!!!! Seriously how to make such a good car and then tell me a half quart oil usagé in 600 miles is normal. I will become à crusader for all Volks buyers on social média and légally if some solution is not offerred. More
June 15, 2022
Great experience. No hassle, no pressure. I highly recommend OKC VW. Great burgers in The City. Treat yourself. No hassle, no pressure. I highly recommend OKC VW. Great burgers in The City. Treat yourself. More
Other Employees Tagged: Steven Clytus , Brandon Blackmon, Mario Fails, Oscar Godinez, Stan Halcarz, Ruben Rico, Matt Silvernail, Brian Smith
May 27, 2022
Rico and Levi were amazing. They both answered all my questions. They both made this process peaceful and uncomplicated. The service department is just as amazing with Brian and They both answered all my questions. They both made this process peaceful and uncomplicated. The service department is just as amazing with Brian and Jacob. This is one dealership I appreciate and grateful for all their help and assistance. Thank you! More
Other Employees Tagged: Levi Bent, Ruben Rico, Brian Smith