Jacob Rocha | Page 5
Service Consultant
Lexus of Wesley Chapel
5350 Eagleston Blvd
Wesley Chapel, FL 33544
61 Reviews
Write a Review61 Reviews of Jacob Rocha
December 04, 2020
Service department was excellent. Waiting area was very comfortable. Complimentary coffee, expresso and pastries are there for the asking. Concierge service was also available. Tech support by Vincent was comfortable. Complimentary coffee, expresso and pastries are there for the asking. Concierge service was also available. Tech support by Vincent was top notch. Complimentary car wash was unbelievable More
November 23, 2020
Fast and courteous service. Very comfortable lounge with compliant social distancing. All safety procedures are being followed. Fair price for service and the work was professionally completed compliant social distancing. All safety procedures are being followed. Fair price for service and the work was professionally completed More
Other Employees Tagged: Fernando Galvan
November 02, 2020
Jacob is a great ambassador for the service department. And I appreciate the cafe and all of its offerings. Thanks. I am told I need five more words in order to submit this review. And I appreciate the cafe and all of its offerings. Thanks. I am told I need five more words in order to submit this review. More
October 21, 2020
So far, the 2020 Lexus 350 we purchased has performed well except for warning lights that came on advising that "Parking Assist" was not available. It stayed on two days and finally went out. It occurred well except for warning lights that came on advising that "Parking Assist" was not available. It stayed on two days and finally went out. It occurred on a Sunday and no one in Lexus was available for assistance. Otherwise, we enjoy the automobile. Our first service appointment was fine. We like the free vehicle wash benefit. It is one of the reasons we purchased our Lexus from Wesley Chapel. Don't remember who our service man was. He did not stamp our maintenance book as recommended. More
Other Employees Tagged: Chris Lomanto, Bobby King, Christian Popp , Forrest Browne, Alem Vasquez
October 11, 2020
They were very friendly and helpful. Offered answers to all of my questions from recalls to fixing parts. They gave me options and estimated timing on repairs and service. Price was very reasonable and the all of my questions from recalls to fixing parts. They gave me options and estimated timing on repairs and service. Price was very reasonable and they showed they cared about my needs. More
October 10, 2020
My wife and I owned 4 Lexus, previously ES350 and RX350. We recently bought a 2020 RX350 and it drives wonderful, firm yet comfortable. Very reliable and maintenance free. We recently bought a 2020 RX350 and it drives wonderful, firm yet comfortable. Very reliable and maintenance free. More

