Jacob Smith | Page 2

Was in and out in no time. Fixed my blinking odometer. Very happy with the quick and friendly service. Fixed my blinking odometer. Very happy with the quick and friendly service. More

by Njsiverly Verified Customer Verified Customer

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Everyone was helpful and friendly. Zara and the finance team were great!! It was a pleasant experience. Zara and the finance team were great!! It was a pleasant experience. More

by rachaeladams1268 Verified Customer Verified Customer

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Jacob Smith is amazing at what he does and just a stand up guy! Super knowledgeable, kind, patient, efficient and excellent in his customer service as he helped me navigate getting the BEST vehicle for me up guy! Super knowledgeable, kind, patient, efficient and excellent in his customer service as he helped me navigate getting the BEST vehicle for me! Super happy with my purchase and my whole experience!! THANK YOU JACOB!!! More

by gjflores721 Verified Customer Verified Customer

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Everyone treated us well and made the buying experience easy and enjoyable. All the staff were friendly and professional!!! easy and enjoyable. All the staff were friendly and professional!!! More

by ccmitchell53 Verified Customer Verified Customer

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Great place! Amazing people to work with! Treated us like we were their family! We are so happy with what we were able to get in! Amazing people to work with! Treated us like we were their family! We are so happy with what we were able to get in! More

by kristacourtway19 Verified Customer Verified Customer

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Zara was a great person to deal with when purchasing my Hornet. Very knowledgeable about the suv, friendly, went above and beyond. Hornet. Very knowledgeable about the suv, friendly, went above and beyond. More

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They use manipulative sales tactics conning you into purchasing add on devices for thousands of dollars stating they’re required by law when they are not. purchasing add on devices for thousands of dollars stating they’re required by law when they are not. More

by jesse.montgomery Verified Customer Verified Customer

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I've always had a very positive experience with Pedder. This is in stark contrast to an unnamed Escondido dealer. This is in stark contrast to an unnamed Escondido dealer. More

by michaelsimpson0 Verified Customer Verified Customer

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Welcoming staff and easy to work with. Sergio was great and professional made the purchase transaction smooth. Will recommend to others. Sergio was great and professional made the purchase transaction smooth. Will recommend to others. More

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I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system a Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed. While at the dealership regarding my Jeep, Ryan Marcos showed me a pre-owned 2022 Ram 3500, which I ultimately purchased. Unfortunately, as the purchasing process continued, my frustration grew due to a series of avoidable issues. Although my overall experience at your dealership was subpar, I want to recognize two individuals who provided outstanding service: Service Advisor Kathleen Farris and Sales Associate Ryan Marcos. Despite the dealership’s staffing limitations with diesel technicians, Kathleen was prompt in returning my calls, answered my questions clearly, and provided honest explanations as to why my Jeep could not be serviced under warranty. Similarly, Ryan Marcos was instrumental in completing the sale of the Ram 3500. My frustration was not with him. I n fact, without his efforts, the purchase likely would not have occurred. He consistently returned my calls, did his best to address my questions, and even came in on his day off to finalize the sale. That said, despite Kathleen and Ryan’s efforts, there were several issues that would prevent me from recommending your dealership to family and friends. I am providing this feedback because without it, a business cannot fully understand the customer’s perspective. Because the vehicle was purchased over the weekend, I was unable to have the Ram 3500 detailed at the time of delivery. I specifically requested that the headliner be cleaned. When I returned two day after purchase, I was informed the detailing water machine was broken, with no estimated timeline for repair. After getting the vehicle home, I checked the engine oil and filter status. Both indicated less than 50% life remaining, which was concerning given that the Carfax report showed service had been completed prior to sale. Without an on-site diesel technician, I am left questioning who performed the service and whether it was actually completed, which creates doubt. and distrust. I was also not informed that the vehicle came with only one key fob. This should have been disclosed prior to purchase, as replacing a key fob is expensive. Dealerships typically deduct value from trade-ins for missing keys so a replacement can be made before resale, and no vehicle should be sold with only one key without full disclosure prior to signing the purchase contract. Finally, during the finance process, my wife and I were prepared to walk away from the purchase. Mr. Arturo Hanson interjected his personal political beliefs regarding the current immigration debate. The discussion became uncomfortable enough that my wife suggested we “just buy the car” to end the conversation. Regardless of personal views, political discussions have no place in a professional sales environment and should probably be avoided. In closing, I consider myself a patient and understanding person, and I recognize that businesses and individuals can have difficult days. However, when looking at the totality of these circumstances, I hope you can understand my frustration and use this feedback to improve the experience for future customers. Sincerely, Joseph Clark More

by CABOCLARKS Verified Customer Verified Customer

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