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Jacob Stevenson

Overview Reviews (66) Inventory (208)

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Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8

66 Reviews

Overview Reviews (66) Inventory (208)

4.8

66 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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66 Reviews of Jacob Stevenson

October 21, 2025

Dealership Rating

Employee Rating

Quick service, quality service, and friendly staff. Would come back again! This is my second time getting an oil change and will come back. Would come back again! This is my second time getting an oil change and will come back. More

by ERINMAGALHAES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Oct 21, 2025 -

Performance Buick GMC responded

Thank you, Erin, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 05, 2025

Dealership Rating

Employee Rating

It was great . I have used this dealership since it opened. I am always happy with the service. I have used this dealership since it opened. I am always happy with the service. More

by SUZMB6701

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Chris Wells, Mark Bougas, Dwight Phillips

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Oct 07, 2025 -

Performance Buick GMC responded

Thank you so much for the great review. We appreciate your loyalty and look forward to seeing you again in the future. Until then, drive safely!

October 04, 2025

Dealership Rating

Employee Rating

The service was great and they took the time to go over all the services my truck needed and will be back to take care of those things at a later time. all the services my truck needed and will be back to take care of those things at a later time. More

by RRYERSONCONSTRUCTION

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Oct 07, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. We are happy to hear that our service team provided you informative service. We look forward to seeing you in the future, but until then, drive safely!

October 03, 2025

Dealership Rating

Employee Rating

Best dealership I have ever worked with! Everyone is so friendly and extremely informative with every aspect of the dealership. Such a great experience!! Everyone is so friendly and extremely informative with every aspect of the dealership. Such a great experience!! More

by BSAXTON1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Michael Thorn, Dwight Phillips

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Oct 03, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

October 03, 2025

Dealership Rating

Employee Rating

I Will never buy another car from this awful dealership! Not accommodating what so ever. Not accommodating what so ever. More

by JOE345NJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Michael Thorn

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October 02, 2025

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Employee Rating

Everything was really good. The customer service was excellent and all our needs were covered. The customer service was excellent and all our needs were covered. More

by thomas.walker

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Oct 02, 2025 -

Performance Buick GMC responded

Thank you, Thomas, for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

September 26, 2025

Dealership Rating

Employee Rating

Great service as always. Making appointments is easy and fast. The complimentary car wash is always appreciated too! Making appointments is easy and fast. The complimentary car wash is always appreciated too! More

by STOMBALAKIAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Norman

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Sep 26, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

September 20, 2025

Dealership Rating

Employee Rating

Service advisor was great. Helped explain everything nicely and even did a test drive with me to understand the issue with the vehicle. Helped explain everything nicely and even did a test drive with me to understand the issue with the vehicle. More

by ROSSTSELBY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , John

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Sep 20, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

September 18, 2025

Dealership Rating

Employee Rating

These guys are awesome. Very helpful. Will use them again for service. Had a recall which was fixed. Very helpful. Will use them again for service. Had a recall which was fixed. More

by A1bestdad

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , John in service

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Sep 19, 2025 -

Performance Buick GMC responded

September 10, 2025

Dealership Rating

Employee Rating

The guy that helped me at the service center did a really good job getting both recalls done and my oil change done by the time I had to leave to go to work. good job getting both recalls done and my oil change done by the time I had to leave to go to work. More

by drew60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 11, 2025 -

Performance Buick GMC responded

Thank you, Drew, for sharing your experience with us! We're thrilled to hear that Jacob provided you with such efficient and excellent service. We look forward to assisting you again in the future!

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