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Jacob Stevenson

Overview Reviews (53) Inventory (114)

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Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9

53 Reviews

Overview Reviews (53) Inventory (114)

4.9

53 Reviews

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53 Reviews of Jacob Stevenson

July 14, 2025

Dealership Rating

Employee Rating

Service rep very knowledgeable, attentive and customer friendly. Dealership exceeded my expectations as usual. Always a pleasant experience friendly. Dealership exceeded my expectations as usual. Always a pleasant experience More

by JC29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Jul 14, 2025 -

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

June 23, 2025

Dealership Rating

Employee Rating

Great to deal with a service dept that take care of your needs . fast and friendly service. Will go back again. needs . fast and friendly service. Will go back again. More

by fjadeszko

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Michael Thorn, Dwight Phillips

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Jun 24, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

April 11, 2025

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Employee Rating

Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More

by bdprocanik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Dwight Phillips

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

April 10, 2025

Dealership Rating

Employee Rating

They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. Yukon 3.0 diesel. More

by SCOTTANGER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you, Scott, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 09, 2025

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Employee Rating

The service center was efficient and did a good job. Everyone was polite and helpful. Everyone was polite and helpful. More

by Bevnbern9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 10, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 02, 2025

Dealership Rating

Employee Rating

My new car had a sensor ordered & replaced over 2 days. Very easy to work with, cooperative, and informative. Very easy to work with, cooperative, and informative. More

by Christina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 03, 2025 -

Performance Buick GMC responded

Thank you, Christina, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

March 15, 2025

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Employee Rating

Easy to schedule an appointment. Service was done on time. Work was explained at pickup. Car was ready and clean. Service was done on time. Work was explained at pickup. Car was ready and clean. More

by MARK.VOCCOLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Chris Wells, Mark Bougas, Dwight Phillips

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Mar 15, 2025 -

Performance Buick GMC responded

Thank you, Mark, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

March 15, 2025

Dealership Rating

Employee Rating

Great experience! ! Very professional and helpful and would not think of going to another dealer for help!! ! Very professional and helpful and would not think of going to another dealer for help!! More

by jgraybill0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Mar 17, 2025 -

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that our team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

March 13, 2025

Dealership Rating

Employee Rating

The service was very good, friendly and efficient. I would certainly recommend to others and return in the future. I would certainly recommend to others and return in the future. More

by kencervantes316

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Mar 14, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

February 27, 2025

Dealership Rating

Employee Rating

They always keep me informed doing an outstanding job and I’ve been pleased with the results when I go in. I’ve been pleased with the results when I go in. More

by GWILSON3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 28, 2025 -

Performance Buick GMC responded

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