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Jacob Stevenson

Overview Reviews (57) Inventory (191)

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Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9

57 Reviews

Overview Reviews (57) Inventory (191)

4.9

57 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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57 Reviews of Jacob Stevenson

September 10, 2025

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Employee Rating

The guy that helped me at the service center did a really good job getting both recalls done and my oil change done by the time I had to leave to go to work. good job getting both recalls done and my oil change done by the time I had to leave to go to work. More

by drew60

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 11, 2025 -

Performance Buick GMC responded

Thank you, Drew, for sharing your experience with us! We're thrilled to hear that Jacob provided you with such efficient and excellent service. We look forward to assisting you again in the future!

September 07, 2025

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The service was great the dealer was very informative answered all question to my satisfaction I was very satisfied with the service answered all question to my satisfaction I was very satisfied with the service More

by SFRANKLIN53

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 07, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with Jacob and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

August 13, 2025

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Employee Rating

I basically paid over $200 for nothing. They didn’t change my oil, fix my brakes, changed any fluids. I was onsite for over 3 hours and then they tried to give me a bill for possible fixes They didn’t change my oil, fix my brakes, changed any fluids. I was onsite for over 3 hours and then they tried to give me a bill for possible fixes for over $1000 for a new vehicle I just bought a few months ago. That to me is a scam. I like my GMC Terrain but I will NEVER go back to the dealer for service, I’d rather go to the corner mechanic who gives way better quality services for a far more reasonable cheaper price. Now I see why all GMC service centers are always EMPTY!!! It’s a RIP OFF!!!! More

by Agentsocks74

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Michael Thorn

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August 12, 2025

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John from service went above and beyond - Solid service representative. Pleasure to do business with this service department. representative. Pleasure to do business with this service department. More

by berutich.justin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Dwight Phillips , John

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Aug 13, 2025 -

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized John’s helpfulness and commitment to excellence. We wish you many safe journeys!

August 07, 2025

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The service was great excellent communication and Ed the service rep was very professional definitely satisfied service rep was very professional definitely satisfied More

by INDIANLANE15

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Aug 07, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Ed. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

July 14, 2025

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Service rep very knowledgeable, attentive and customer friendly. Dealership exceeded my expectations as usual. Always a pleasant experience friendly. Dealership exceeded my expectations as usual. Always a pleasant experience More

by JC29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Jul 14, 2025 -

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

June 23, 2025

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Employee Rating

Great to deal with a service dept that take care of your needs . fast and friendly service. Will go back again. needs . fast and friendly service. Will go back again. More

by fjadeszko

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Michael Thorn, Dwight Phillips

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Jun 24, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

April 11, 2025

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Employee Rating

Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More

by bdprocanik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Michael Thorn, Dwight Phillips

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

April 10, 2025

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Employee Rating

They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. Yukon 3.0 diesel. More

by SCOTTANGER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you, Scott, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 09, 2025

Dealership Rating

Employee Rating

The service center was efficient and did a good job. Everyone was polite and helpful. Everyone was polite and helpful. More

by Bevnbern9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Report | Print

Apr 10, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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