Jacob Wilson | Page 5

I picked up my car after hours. Very frustrated the repair took over a week. Some manager Dave was hardly helpful and did little to hear my concerns. Very frustrated the repair took over a week. Some manager Dave was hardly helpful and did little to hear my concerns. More

by dspenner Verified Customer Verified Customer

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Great job and they explained everything that was being done and what had to be done in the future done and what had to be done in the future More

by rmdins Verified Customer Verified Customer

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Got me in for service last minute for an oil change, everything went great. John kept me informed through the process. everything went great. John kept me informed through the process. More

by Ajlewis1116 Verified Customer Verified Customer

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Friendly service . Clean facility. Comfortable waiting area. Reliable service. I was able to ask questions and get answers that I needed, Clean facility. Comfortable waiting area. Reliable service. I was able to ask questions and get answers that I needed, More

by THEALIEBELT Verified Customer Verified Customer

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I appreciate the way they can get me in right away! Jacob always has the most friendliest smile upon greeting me all the way to the finished vehicle Jacob always has the most friendliest smile upon greeting me all the way to the finished vehicle More

by MSTOFFEL61 Verified Customer Verified Customer

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Jacob and the rest of the staff was awesome to work with, very professional. Oil change also didn't take very long which was awesome as I waited. very professional. Oil change also didn't take very long which was awesome as I waited. More

by Jason.kendall Verified Customer Verified Customer

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Attention to details for my repair needs. When they said it was fixed and I got in the car with the check engine light on again they immediately said they would keep it and get it fixed right When they said it was fixed and I got in the car with the check engine light on again they immediately said they would keep it and get it fixed right. More

by jlm0 Verified Customer Verified Customer

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Their time estimate for the work was off by an hour, which happens of course. But the main problem I had was the car being returned dirty and with a broken tail light. Then female service supervisor did which happens of course. But the main problem I had was the car being returned dirty and with a broken tail light. Then female service supervisor did not smile, and did not apologize for my inconvenience or didn't do anything but tell me I had to come back again to get my tail light replaced. She seemed irritated and exacerbated with my for asking questions. She said nothing about the dirt all over the back of my car (which was not there when I brought it in.) I came back to get the tail light replaced and asked for a car wash before they returned it to me. Jacob said he would do that personally. He also apologized for underestimating my original service issue. By the way, that issue was a bad back up camera and apparently Detroit's lengthy response to that warranty work. Not happy. Will look for a new dealership for service work now. More

by Weber4136 Verified Customer Verified Customer

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Jacob is always very helpful and friendly, Tom is a great mechanic so I always bring my vehicles here. mechanic so I always bring my vehicles here. More

by 1IRISH97 Verified Customer Verified Customer

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Great service, very nice people. I have been a Boucher customer for many years. I would never go anywhere else. I have been a Boucher customer for many years. I would never go anywhere else. More

by kcrb302 Verified Customer Verified Customer

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