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Jacob Wilson

Overview Reviews (134) Inventory (301)

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Jacob Wilson

Jacob Wilson | Page 5

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8

134 Reviews

Overview Reviews (134) Inventory (301)

4.8

134 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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134 Reviews of Jacob Wilson

May 28, 2026

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Employee Rating

Service writer was polite, helpful and informative. We were notified when truck was done and able to retrieve it the same day We were notified when truck was done and able to retrieve it the same day More

by I5683capta

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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May 28, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to hear Jacob provided polite, helpful, and informative service. We’re pleased our notification and same-day pickup for your Ford F-150 made the process convenient. Thank you! Chris Flynn General Sales Manager 262-338-3379

May 21, 2026

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Employee Rating

The dealership is very professional. Jacob is very knowledgeable and explains things in a way that someone without a lot of car knowledge can understand. Jacob is very knowledgeable and explains things in a way that someone without a lot of car knowledge can understand. More

by Tessar98

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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May 22, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re pleased you found our service professional during your Ford EcoSport visit. Jacob will be happy to hear his explanations provided clarity. We look forward to helping you with any future Ford needs. Chris Flynn General Sales Manager 262-338-3379

May 18, 2026

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Fast friendly service. Comfortable place to wait and fun to look at new cars. Always helpful if you have questions. Comfortable place to wait and fun to look at new cars. Always helpful if you have questions. More

by Laurie J

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 18, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re pleased to hear you found our service fast and friendly and enjoyed the comfortable waiting area. It’s great that browsing the latest Ford models added some fun while we worked on your Bronco Sport. Let us know whenever you have questions. Chris Flynn General Sales Manager 262-338-3379

May 18, 2026

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Employee Rating

Professional, quick service, and helpful They are professional , yeah , quick service and very helpful , picking up the vehicle professional , yeah , quick service and very helpful , picking up the vehicle More

by Mvangroll

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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May 18, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you highlighting our team’s professional and swift service for your Ford Transit-350. Jacob is glad to have been helpful during your vehicle pickup. We look forward to serving you again. Chris Flynn General Sales Manager 262-338-3379

May 14, 2026

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Employee Rating

Easy to work with. This is my second truck I bought from them!! I would recommend them to all. This is my second truck I bought from them!! I would recommend them to all. More

by MCHERN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 14, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s fantastic to see you chose us again for your Ford truck. We’re glad the process was straightforward and appreciate you recommending us to others. Jacob and our team look forward to assisting you on your next visit. Chris Flynn General Sales Manager 262-338-3379

May 09, 2026

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Employee Rating

Polite ,everyone is helpful and Jacob made sure all the coupons were applied Thank you coupons were applied Thank you More

by ANNMARIE_EM2010

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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May 09, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for highlighting our team’s helpfulness and Jacob’s attention to applying your coupons. We appreciate your trust in us for the service on your Ford Escape. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 08, 2026

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Employee Rating

Great service did an amazing job, will definitely come back to get my car serviced there again! back to get my car serviced there again! More

by mmcou2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roy Hebert

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May 09, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your feedback. We’re happy the team took great care of your Ford EcoSport. We look forward to servicing your vehicle again soon. Chris Flynn General Sales Manager 262-338-3379

May 08, 2026

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Employee Rating

Good visit. Efficient. Good communication. Nice waiting area. Would like to better utilize coupons as they would come up. Not necessarily at sign in. Efficient. Good communication. Nice waiting area. Would like to better utilize coupons as they would come up. Not necessarily at sign in. More

by STSCHUELKE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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May 08, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Your visit sounds like it went smoothly, and we’re glad the communication was clear and the waiting area comfortable. We appreciate your feedback on the coupon process and will share it with Jacob and the service team. Thank you for trusting us with your Ford F-150. Chris Flynn General Sales Manager 262-338-3379

May 05, 2026

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Employee Rating

Great service with a great team. Would highly recommend Gordie Boucher Ford Lincoln of West Best! Would highly recommend Gordie Boucher Ford Lincoln of West Best! More

by PAM.HELF1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 05, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re delighted to hear our team delivered excellent service on your Lincoln Nautilus. Jacob will be thrilled to know you recommend us. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 05, 2026

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Employee Rating

Well, I got there at the time I was told to come to have something put on my truck, when I got there, they asked me what I needed to have done. Did not have an order for the work that was supposed to be don something put on my truck, when I got there, they asked me what I needed to have done. Did not have an order for the work that was supposed to be done on my vehicle. I think the sales department needs to talk to the service department, a little better. Other than that, everything went fine they did a wonderful job and it all turned out in the end. More

by MARYLKIRK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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May 06, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Mary, feel free to contact us at your convenience. Chris Flynn General Sales Manager 262-338-3379

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