Fast quality service.
They know what they are doing. Best experience at a dealership so far
They know what they are doing. Best experience at a dealership so far
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by bahesse1313
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Mar 26, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We appreciate you highlighting the fast, quality service on your Ford F-150. It’s rewarding to know our technicians, led by Jacob, were able to make it such a positive experience. We look forward to your next visit.
Joe Hohmann
Service Manager
262-338-3379
Everyone is very friendly, helpful and easy to work with!
I enjoy receiving services here!
I enjoy receiving services here!
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by Alquevy
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Mar 25, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
It’s great to hear our team was friendly and made servicing your Ford Explorer easy. Thank you for the kind feedback, and we look forward to assisting you again.
Joe Hohmann
Service Manager
262-338-3379
Everyone was nice and friendly and I love the snacks
maybe one of these days I can buy a new car
maybe one of these days I can buy a new car
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by Sue lundberg
Verified Customer
Verified Customer
Other Employees Tagged:
Eugene,
Mar 24, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thanks for choosing us for your Ford service. We’re pleased you enjoyed the snacks and felt well looked after. Whenever you’re ready to consider a new vehicle, we’ll be here to help.
Joe Hohmann
Service Manager
262-338-3379
Got us in right away.
Found the problem instantly. Explained everything that they were planning on fixing. Sent the truck back with a wash.
Found the problem instantly. Explained everything that they were planning on fixing. Sent the truck back with a wash.
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by Prahlexteriors
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Mar 22, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Jacob and our team are glad we could get your Ford F-250 in quickly and pinpoint the issue right away. Thank you for noting how clearly the repairs were explained and for mentioning the wash before we returned your truck. We look forward to helping you again soon.
Joe Hohmann
Service Manager
262-338-3379
The pickup/drop off worked excellent, Jacob is the BEST
at his craft, even found me a discount, which I very much appreciated, & priced out some tires close to the ones I have now, that will need new ones
at his craft, even found me a discount, which I very much appreciated, & priced out some tires close to the ones I have now, that will need new ones by next oil change.
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by justmanh
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Mar 21, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for sharing that the pickup and drop off went smoothly. Jacob was happy to secure a discount and gather tire pricing for your Ford Bronco. We look forward to assisting you again at your next oil change.
Joe Hohmann
Service Manager
262-338-3379
The work was done well and in a timely way and Jacob was
very helpful and courteous and friendly
very helpful and courteous and friendly
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by WESANDPAT
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Mar 20, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We’re delighted to hear that Jacob provided friendly and courteous assistance while completing the work on your Ford F-150 quickly and effectively. Thank you for the five-star rating, and we look forward to assisting with your next service.
Joe Hohmann
Service Manager
262-338-3379
Awesome.
It was good. Word was done on time. Coffee and chips were great! I love the black truck in the showroom!!!!
It was good. Word was done on time. Coffee and chips were great! I love the black truck in the showroom!!!!
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by Kurtisboldt
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Mar 13, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We’re glad your Ford Fusion service was completed on schedule and that you enjoyed the coffee and chips. Jacob is thrilled you appreciated the black Ford truck in our showroom. Thanks for the five-star rating.
Joe Hohmann
Service Manager
262-338-3379
Very frustrated that little help/support was provided.
No answers provided to address issues Unresolved problems
No answers provided to address issues Unresolved problems
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by jllackas
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Mar 02, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Joe Hohmann
Service Manager
262-338-3379
Mostly good.
My only issue is; Technician should remove glue from old sticker off windshield. Also I didn't get a new 'next oil change' sticker installed. Althoug
My only issue is; Technician should remove glue from old sticker off windshield. Also I didn't get a new 'next oil change' sticker installed. Although minor, this kept you from receiving an 'excellent' rating.
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by Tgillard
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Feb 11, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for your feedback on our service department! We look forward to sharing it with them. Please don't hesitate to let us know if we can be of further assistance.
Joe Hohmann
Service Manager
262-338-3379
Efficient.
Friendly. Precise. Fair. Highly Recommend. I came in with a recall concern and left with a sparkling clean, optimally running vehicle. Thank you!
Friendly. Precise. Fair. Highly Recommend. I came in with a recall concern and left with a sparkling clean, optimally running vehicle. Thank you!
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by tamara7
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Feb 08, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Jacob and our Ford service team are glad we could address your Mustang’s recall promptly and return it spotlessly clean and running at its best. We appreciate your recommendation.
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