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Jacob Wilson

Overview Reviews (90) Inventory (336)

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Jacob Wilson

Jacob Wilson | Page 4

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8

90 Reviews

Overview Reviews (90) Inventory (336)

4.8

90 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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90 Reviews of Jacob Wilson

January 04, 2026

Dealership Rating

Employee Rating

Quick and easy Easy in and out. Highly recommend. I will definitely be willing to give them more of my business Highly recommend. I will definitely be willing to give them more of my business More

by guykari

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 04, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

January 02, 2026

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Employee Rating

Informative on initial call, easy to set up, and done ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy More

by Jason.weber

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jan 02, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

December 12, 2025

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Employee Rating

My car has been in the shop more than I care to remember recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did s recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did so at a very reasonable price. They discussed my options and always made me feel like they were there to help me keep the vehicle on the road, as opposed to simply doing a job. More

by faragher

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kim Gonzales, Dwight

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Dec 12, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

December 09, 2025

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Employee Rating

I'm not pleased with the service I received. I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before bringing it in. Upon getting my car home after a week of the shop having it, the leak was significantly worse. It was now an actual problem. I'm not sure if the tech didn't put the hose on right or what the problem was. But now I'm still waiting on my car to be finished after a week and a half, and getting any updates at all is near impossible. I've had to call and pester the staff numerous times just to be given the verbal equivalent of shrugged shoulders. More

by rachell116.turner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Monica Dewey

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Dec 12, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379

November 22, 2025

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Employee Rating

they went above and beyond what is expected of them they also replaced a GPS chip no charge I would recommend them to anyone service department was bar none also replaced a GPS chip no charge I would recommend them to anyone service department was bar none More

by tom

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Nov 22, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

November 13, 2025

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Employee Rating

Always get me taken care of. Only place I will take my vehicle for maintenance Only place I will take my vehicle for maintenance More

by Bill.kumrow

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Nov 14, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

November 13, 2025

Dealership Rating

Employee Rating

Jacob was the best Jacob really helped me to get the job done and did a good job done and did a good job More

by Polanale1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Nov 13, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

November 09, 2025

Dealership Rating

Employee Rating

Still need one of my tires fixed that are still leaking and the bead isn't set in that one either and the bead isn't set in that one either More

by Polanale1

Verified Customer

Recommend Dealer

Other Employees Tagged: Jacob Wilson

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Nov 12, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure that the same issue doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

October 30, 2025

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Employee Rating

All staff are very friendly and professional, including the shuttle drivers. I’m always pleased with the service. the shuttle drivers. I’m always pleased with the service. More

by pez2554

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Zieja , Kim Gonzales, Shuttle drivers

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Oct 30, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

October 20, 2025

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Employee Rating

Nice place, had good luck with service but not last time. Wait d to long Wait d to long More

by Chris.warren66

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 20, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Chris, feel free to contact us at your convenience. Joe Hohmann Service Manager 262-338-3379

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