Jacob Wilson | Page 6

John is usually my service rep. He is a nice guy and does a good job. I appreciate his attention to detail. He is a nice guy and does a good job. I appreciate his attention to detail. More

by S F Verified Customer Verified Customer

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Jacob was great communicating and letting us know what was happening during every step of our repair process. Very professional! was happening during every step of our repair process. Very professional! More

by wdcarver26 Verified Customer Verified Customer

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They did what was needed and communicated well the entire time. Great service great communication! time. Great service great communication! More

by GEIGS60 Verified Customer Verified Customer

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They were very welcoming! And made accommodations when there was none. They didn't have any rentals when it was taking longer for them to work on my truck, and then they made And made accommodations when there was none. They didn't have any rentals when it was taking longer for them to work on my truck, and then they made away for me to be able to use a vehicle to go and pick up my son. This is probably the best dealership just in general I've been to in all Southern Wisconsin More

by Jacob0880 Verified Customer Verified Customer

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Jacob is the GOAT! Jacob is the GOAT always recommend coming here for service ask for Jacob Wilson he will get you right. Always very informative Jacob is the GOAT always recommend coming here for service ask for Jacob Wilson he will get you right. Always very informative More

by wbdjd20 Verified Customer Verified Customer

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Answered all of my questions, diagnosed and corrected problem in a timely fashion. Thank you problem in a timely fashion. Thank you More

by Jamplus2julie Verified Customer Verified Customer

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Great Dealership was clean. Everyone was nice and helpful. Great service department Was a great experience. Will be back. Everyone was nice and helpful. Great service department Was a great experience. Will be back. More

by APD22FD Verified Customer Verified Customer

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$2000 for a taillight is unacceptable Very unhappy this is the best Ford can do is the best Ford can do More

by RHHINRICHS Verified Customer Verified Customer

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Professional service. Checked out a problem with the car. Explained what needed to be done and gave me an immediate quote. Will return to fix problem shortly. Checked out a problem with the car. Explained what needed to be done and gave me an immediate quote. Will return to fix problem shortly. More

by TOSADANL Verified Customer Verified Customer

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Jacob in Service is UNBELIEVABLE! So helpful and very good at speaking with people in person and over the phone. His communication was phenomenal in regards to letting me know what to So helpful and very good at speaking with people in person and over the phone. His communication was phenomenal in regards to letting me know what to initially expect, other things that were found during inspection, and ultimately in the timing of getting my truck back. He gets a 10 in my book. Even though Ford is losing a ton of respect and customers in the auto world due to their xxxxtier and xxxxtier production and um-teen recalls on everything under the sun, it's people like him that show there is still people that care alot about working and being unbelievably professional and helpful. I have never been anything other than a Ford guy, currently have 6 of them for my wife, my kids, and myself. My dad had all Fords as I was growing up, both for racing, family trucks, and work trucks. Those were the good ol days when Ford cared and made quality vehicles. Now, you honestly can't tell me that Ford is happy and accepts the crap they're putting out. Honestly, I'd be embarrassed if I was a higher up and expect to be fired for all of this failure and customer let down. Sad times, but Jacob rocks and deserves a raise and/or promotion. As for me, let's just say when I need another truck, it's not automatic anymore. I will shop around and I told my friends, family, and coworkers to do the same. More

by Jspinny84 Verified Customer Verified Customer

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