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Jacob Wilson
Jacob Wilson | Page 8
Service Advisor
Gordie Boucher Ford Lincoln of West Bend
3021 W Washington St
West Bend, WI 53095
134 Reviews
134 Reviews
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134 Reviews of Jacob Wilson
January 29, 2026
My concerns were not only listened to but heard and addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased More
by amyneyhard
Verified CustomerOther Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert
January 17, 2026
They did not fix my problem said it wasn’t bad enough yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under warranty oh you guys are trying to avoid paying for the poor part in vehicle I have 13000 miles this should not be happening til about 100000 miles I really think they should of fixed it so better yet I rate you a 1 very poor protection especially under warranty! This is poor business! More
by MNROSENTHAL
Other Employees Tagged: Monica Dewey
January 08, 2026
Always get me taken care of Prompt and courteous service. Always handle all arrangements with fleet company my company uses. No worries or hassle for me Always handle all arrangements with fleet company my company uses. No worries or hassle for me More
by Bill.kumrow
Other Employees Tagged: Jacob Wilson
January 02, 2026
Informative on initial call, easy to set up, and done ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy More
by Jason.weber
Other Employees Tagged: Jacob Wilson
December 12, 2025
My car has been in the shop more than I care to remember recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did s recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did so at a very reasonable price. They discussed my options and always made me feel like they were there to help me keep the vehicle on the road, as opposed to simply doing a job. More
by faragher
Other Employees Tagged: Kim Gonzales, Dwight
December 09, 2025
I'm not pleased with the service I received. I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before bringing it in. Upon getting my car home after a week of the shop having it, the leak was significantly worse. It was now an actual problem. I'm not sure if the tech didn't put the hose on right or what the problem was. But now I'm still waiting on my car to be finished after a week and a half, and getting any updates at all is near impossible. I've had to call and pester the staff numerous times just to be given the verbal equivalent of shrugged shoulders. More
by rachell116.turner
Other Employees Tagged: Monica Dewey
November 22, 2025
they went above and beyond what is expected of them they also replaced a GPS chip no charge I would recommend them to anyone service department was bar none also replaced a GPS chip no charge I would recommend them to anyone service department was bar none More
by tom
Other Employees Tagged: Jacob Wilson
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